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    Jim's Jewelers

    3.7 (15 reviews)
    Ultra High-EndJewelry, Watches, Jewelry Repair
    Closed Closed

    Services - Jim's Jewelers

    Jewelry repair

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    Eternity band resized by Dillon
    Morgan K.

    My experience at Jim's Jewelers was the best. I brought my eternity wedding band to them to be resized. It's a very a very labor intensive task to resize this type of band. The diamonds must be taken out and the band resized and the new diamonds need to match the old. I was informed by another jeweler this takes several months and it's very hard to do. When I walked into Jim's Jewelers I was instantly greeted and helped out by the staff. The jeweler,Dillon instantly took on the challenge of resizing this ring without hesitation and had it done within two days. I picked my ring up this afternoon and it looks identical to the other eternity band that I wear. They look identical. I want to brag on Dillon and Jim's Jewelers for the turn around time and customer care. If you're nervous about leaving your ring at a jeweler like I was, feel secure in knowing that they will work hard there to get your ring back to you within days or even that day.

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    10 months ago

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    1 year ago

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    1 year ago

    Jim and his staff are wonderful. Best prices around here. They resized my ring, fixed a broken necklace, and bracelet. Great craftsmanship.

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    1 year ago

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    2 years ago

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    2 years ago

    Amazingly fast service he did a great job replacing a missing diamond in my ring and did it in one day!

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    Photo of Amy L.
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    3 years ago

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    2 years ago

    He is very honest and his prices are reasonable. There's not a lot of places I would take my jewelry, but I trust this one.

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    3 years ago

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    5 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    Review Highlights - Jim's Jewelers

    It's a very a very labor intensive task to resize this type of band.

    Mentioned in 2 reviews

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    Susan Robinson Jewelry - Our new owners; Cyndy and Blake!

    Susan Robinson Jewelry

    (4 reviews)

    Susan Robinson Jewelry has a great selection. Additionally, their store is so inviting and a…read morebeautiful place to explore. So many things to look at and consider. But most importantly, the owners and the people that work there are so nice and helpful. I have never had a bad experience - ever - with them. They have a new location, but I have been visiting them for many years. Thank you to the wonderful team at Susan Robinson Jewelry!

    So I originally came only to talk about my amazing experience with Susan Robinson, but an existing…read morenegative comment is requiring me to add a few things. I felt as though I had to speak up. For my first visit, I commented on the doorbell situation, but they explained to me that insurance requires this because of the high value of items in stock. It's either that or a security officer. I'd rather ring a doorbell. Shopping at SR is an experience. Having a personal shopper with you is amazing and luxurious, but I've told them I'm just looking around & have called on them only when needed. They'll do either as far as my experience goes. As far as the pricing goes, high-end jewelry is a luxury. It's a want, not a need. Every piece I've purchased from there has appraised for more than I paid. I've even checked with other jewelers before purchasing, and they always have agreed that it was worth equal to or less the amount they were asking. I can only assume with the previous negative review that this particular person hasn't shopped anywhere you can purchase a $200k engagement. (I know I never did - other than an occasional Tiffany's trip - until coming here!) So - back to my review - I don't have many pieces of real jewelry. I'm a fashion lover (and coincidentally a jewelry designer) & my tastes change with the trends so quickly that I feel as though only my most special and classic items will get the wear they're worth as real pieces. I live in Nashville and have made several trips to Tyler to visit SR. I've even purchased through photos and phone calls and had an amazing experience that way too. The only place I've ever actually purchased real jewelry is Susan Robinson, and I can only foresee that that will continue on in to the future. I love every single thing about this place. I feel so fancy going in (even though my wallet wishes it was equally as "fancy" LOL), and they really do treat you like royalty even if you're just looking or picking out the cheapest thing in the place. My better half and I have already been in communication with Kate at SR to design my engagement ring - all the way from Nashville - and I have no doubt that it will be perfect in their hands. Thank you, Susie and Kate, for the most amazing experience I've ever had while shopping for jewelry and for making me feel like the celebrity I am only when singing at the top of my lungs in the shower.

    Jim's Jewelers - jewelry - Updated May 2026

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