Swahili Village - Updated Review…read more
At this point, I've been to Swahili Village too many times to count , but this was my first time experiencing their Rosé Brunch, which I believe is a newer endeavor for them. We went during Maryland Restaurant Week, so I was definitely interested in seeing what brunch at a spot I already knew would be like.
The brunch had PLENTY of choices! African staples like jollof rice, suya, plantains, etc., mixed in with American breakfast favorites like pancakes, waffles, scrambled eggs, bacon and chicken wings. So whether you wanted an African plate, a traditional breakfast plate or a little bit of BOTH, you had options.
Now, that first round of food was GOOD...but COLD. And I mean food that would've been hitting if it had just been hot! We mentioned it and asked if they could replenish some of the items, which they did. That second round was MUCH better. Fresh, hot and definitely more of what I expected. I appreciated that they corrected it when we brought it to their attention.
The restaurant was clean, and the décor was beautiful. I've always appreciated how Swahili Village showcases the beauty of Africa throughout the space, but Kenya in particular is beautifully represented. The cultural touches really add something special to the atmosphere.
Now...the service. Everyone was nice, but multitasking was definitely a struggle. We constantly had to ask someone to find our waitress. Basic things were being missed. Like ma'am...PLEASE pour us some more water!!!! It appeared that our waitress was training, which I can understand, but there still should have been someone making sure the table was being taken care of while she learned.
Then came the discount situation. As part of Maryland Restaurant Week, I found a promotion online stating 20% off the meal. However, when it was time to actually apply it, the manager became very particular about which items qualified instead of applying the discount to the entire meal as the promotion appeared to state. Then there's already an automatic 18% service charge, followed by the request for an additional tip. With the level of service we received...that wasn't exactly sitting well with me.
Then MORE back-and-forth. The Rosé Brunch apparently included complimentary rosé champagne because my friend was wearing red. Cute idea...except neither one of us drinks. So we asked if we could substitute a mocktail instead. Our waitress said, "Sure!" Perfect.
Well...apparently NOT.
That somehow turned into a no, followed by a whole bunch of word salad explaining why they couldn't do what we'd already been told they could do.
Between our waitress, the waitress training her and the manager, it became way too much semantics, explaining and excuses. At some point, I don't need another explanation. I just want consistency and good service.
I even told my friend that Swahili Village has received Michelin recognition, so my expectations were naturally a little higher. But THIS particular Sunday brunch experience? It didn't feel like that level of experience at all.
The food selection was there. The beautiful African/Kenyan décor was there. And once the food was replenished and came out hot, the food was GOOD. The brunch concept definitely has potential, especially if this is something new they're building. But the service, communication and all that unnecessary back-and-forth really took away from what should have been an enjoyable Restaurant Week brunch.
I've had enough previous experiences here to know what Swahili Village can offer. Unfortunately, brunch still has some work to do.