HORRIBLE move that started with the packers arriving 2 hours late and leaving 2 hours early with half the house left to pack. They were to be back at 830 the next morning, but were a no-show. When we called to see where they were, we were told the business owner (Chet) had decided to send them home based on misinformation he was provided by the lead packer about their progress the day before. He was going to have the loading crew finish the packing. LMAO at that!
Two packers arrived after 10 a.m. On the day of the move ... which was still well before the movers, who were supposed to be on-site at 9.
Chet promised we would be loaded and gone by 2 ... then 4 ... with an 1800 sf load with garage and store building. More laughing. We pulled away at 6 pm.
The problems:
- Items were literally dumped into boxes with no wrapping
- A new mattress and box springs was placed on the wet, muddy ground by one of the loaders and stained beyond cleaning. We were offered $50!
- Opened Paper plates were wrapped!
- A 60+year old dish that was my Mom's WAS NOT wrapped and was broken. I know this cooking bowl had survived at least 15 moves (9 commercial) until Atmosphere got ahold of it. Thanks, packers!
- An old ceramic pitcher that was the LAST thing I had of my Granny's had the handle broken off in a loosely packed box. I don't know how old it was, but I'm 67. Again, it had survived double-digit moves and being handled by me and 25 of my cousins as we grew up.
- in the scramble to get things packed after they put themselves behind by 6 hours, the packers literally started throwing things in boxes. Imagine opening a box a finding syrup on everything! Thanks, packers!
- Instead of using their packing supplied, which we paid for, they used our towels and kitchen linen to wrap items. AMAZING!
The two drivers were awesome! They delivered on time and represented the company so very well and were the bright spot in the massive cluster bang.
As we unpacked, we discovered other items other than these, but these top the chart. As noted, we were offered $50 for the damage to the new bedding. We withheld $400, but how do you place a value on the personal items that were destroyed.
Don't confuse this company with Mayflower,or even little West Brothers Moving in Tarboro, NC., because they aren't.
We used Atmospehere because we had previously used them on a cross-town move in St. Tammany with no issues and their price was competitive.
In hindsight, we should spent $1,000 more with another mover ... but money is tight due to medical issues and hindsight is ALWAYS 20/20x read more