Most disgraceful excuse for a utility department I have ever seen. I have YET to receive a bill…read more(started using their services 4 months ago). The customer service is lackluster at best. The only way to pay your bill is to MAIL in a check or money order (in 2018), or go pay in person. For those of us who work 8-5 (their exact hours) this either means using your lunch to drive to the boonies, or trusting their makeshift dropbox after hours. My advice is to stay in the city limits. Although Starkville utilities doesn't have it all together, Clayton Village Water is a whole different level of bootleg. I mean honestly! They don't even take phone payments. Just a note: I paid on time. I'm just pissed that I have to either miss work/use my lunch, trust the pony express (without a receipt), or their makeshift slit in the door (also without a receipt) because they can't even TAKE. A. PHONE. PAYMENT. in 2018. IM NOT EVEN ASKING YOU TO TAKE AN ONLINE PAYMENT. Not even asking you to come into 2018...just 2004. Just a simple card via phone. For the love! Kay, thanks.

This water company is the worst. I have faithfully paid my water bill on time for seven years. I…read morecame home today to find a notice that my water had been cut off. Somehow I missed paying this bill. It was news to me. My payment two weeks late. Rather than a notification of some sort, they came out and cut off my water. I have my elderly mother and brain injured son living with me. Water is very important to their care. I had to go out their office. They wouldn't take a payment by phone and then pay for a $40 reconnection fee. What a scam!!!! It would be so much better to give a customer a one month grace period and have the missed payment on the next bill with a late fee instead of causing so much grief. I understand cutting off water if you miss several payments, but two weeks? Highway robbery.

I paid my bill online. They cut the power that same day, without notifying me, a week before…read morechristmas, 30 degrees out. They claim I was 20 minutes too late. The manager, Annie Caine, refused to speak with me. These people are terrible. Do not use them if at all possible.

UPDATE: Got a call from Joe Herrera in the office. He apologized and informed me that this should…read morehave been looked at more closely. He was very helpful in working with us to resolve this. Even gave me his direct email in case I had any other issues. Thank you Joe! Wow. Just got off of the phone about a late fee on my account. NEVER been late and have been living at this property for 4 years. Again...NEVER been late. Our lease was set to end in November of this year, but we extended it to May. I didn't think about needing to update my autodraft for my rent so they charged a late fee once it didn't autodraft. I tried calling their collections group for a WEEK. Left a voicemail, texted their number that was provided in an email notification, tried to get a message through someone in their office...NO response. Called today and couldn't get them so I got someone at the general extension. He went to ask collections if they could make the exception after seeing there were no late fees in my history. When he got back, he informed me that they said they could not make an exception, HOWEVER, I didn't have to pay it all at once. That's not my concern. My concern is that I am NEVER late. Why on earth wouldn't you work with your GOOD tenants that take good care of your properties, that always pay and ON TIME? Terrible service. And this isn't the only issue I have had with them. Maintenance issues as well, but that can be saved for a different review. Thanks for nothing Premiere. Great customer Service.

Poorly run company. Poorly managed properties. They don't…read moretake care of basic maintenance.

I would love to get an answer about our AC that's not functional right now and also a tree that…read morefell on my car 8 days ago!!!! This is ridiculous and we can't get anyone to answer our requests or give us any updates about the damage!!! I saw a vendor phone number and tried to call them. They said they gave the owner an estimate and are just waiting for approval/permission from him. They only answered maintenance requests the first year we rented. I guess since we've now signed in May for another year they will take our money and run. Such a pathetic company.

have plenty of properties but have terrible credit report process i paid 3 different fess and all…read morewere nonrefundable

I only been with this HOA company for 6 months and its awful. Keith Collins should be ashamed of…read morehimself for providing the worse service to the Madison County area in Jackson, TN. When you submit a home improvement it takes this company months to approve the simplest request to your home. DHI builders hired and support this company and they should be ashamed as well. Share all the post on Facebook, Linkedin, and anymore that may be thinking about purchasing a home with DHI. DHI need to fire Keith Collins like yesterday. The company is unprofessional, incompetent, shows no compassion for their clients, and refuse to follow-up on the simplest request. I am going to continue to scream at the top of lungs to ensure the public in Madison County do not purchase any new homes in this area. I have purchased six home and this is the worst experience I have ever encountered with HOA services. Do not purchase from DHI if they continue to support Keith S Collins.

I have lived in my home for 4 years now. I received letters about trash cans that have been placed…read morein the same spot for 9 years. I know this from the people whom we bought the home from. I am on a corner lot so you can see every side of my home so I don't know where I would put them. Then on top of that they sent four letters. The next one is about a car parked on the street that we don't even own. Mind you there are so many dips and cracks in the street that you can barely drive straight, but they are concern with trash cans. How about fixing the street and street lights if you really want to do something. I will never purchase another home an a H.O.A community again. I wouldn't care if it was given to me free.

Ms.Garcia is very rude she dont listen and will deny your application due to her not looking at…read moreyour documents carefully she also gives you a very hard time throughout the process

The leasing agents very helpful to start the process. Once they have your money, they get very…read morenasty(vasti in particular). I neglected to turn the wattage page of my utility bill..and was hit with an email saying they don't take redacted nor tampered documets... my husband is a city employee ... I have no need to submit redacted or tampered with documentation. When i asked for a phone call, Vasti asked what the call was in regards to... like what would i be calling your business for???? Very weird and she never called and woukd only communicate via email. I immediately stopped this process. The thiught is if i cat contact you now, if something happens ill never be able to gt it fixed. As, they NEVER answer the phone and obviously do not place calls either. Sad company. DO NOT SPEND YOUR MONEY WITH THEM. ​

Progress residential was the worst possible choice in Tennessee. It took them 15 times to fix an…read moreac, on top of all the headaches of calling to complain and ask for a supervisors to return my issue calls. They just kept closing work orders and not resolving the issue of upstairs getting upwards of 90 degrees. Then the only offer was $200 . Then when i wanted to terminate my lease they said I could with 60 days notice. and when i finally departed i was charged security deposit of $3k and then they wanted to charge me for clean and paint on top of keeping my security deposit. I have written and called to complain and give them opportunity to make right and they explained how I didn't follow through with contract when they are the ones that had me Move out early because they rented property. So they are double, triple dipped! Sad to have been a part of this horrible organization and experience. I feel as though i should have not paid last month just to get my money back.

I've had an excellent experience working with Rebecca Robertson at Progress Residential. Rebecca is…read moreprofessional, responsive, and truly goes above and beyond to help her residents. She communicates clearly, follows up quickly, and genuinely cares about making sure things are handled promptly and with care.