I had a small dirt bike frame coated here. I payed for sand blasting and a glossy black coat. The frame & triple tree came out amazing. The swing arm look good as well, but you could see the word "YAMAHA" below the coating raised up....that tells me they never sand blasted it. After arguing with the owner he finally said he would fix it. When i brought it back in i asked him how this could have happened he went around the world with words that never answer anything. He even told me that the frame looked fine(i didn't pay for those words to still be there). Never the less he agreed to get it done right.
I went in to get the part and he told the shop crew to "wrap the part up". Instantly i knew something was wrong, because he did not do this before and there really isn't a reason to wrap something like this. I asked to see it. To my surprise the part was no longer smooth/glossy, but now had a very grainy finish. I asked him him this happened and he said he had to sand blast so deep to get the sticker off(my opinion that's a lie, i even scratched off part of the sticker beforehand and have photos). He told me that it was "a stupid dirt bike" and if i didn't like the service to go somewhere else. I told him i happily would, just to give me my money back, on the swing arm only, and i would go on my way. He then took out twenty dollars and put it on the table(no where near the price of what it would cost to redo). He also said he would be happy to do the part perfect, but i would have to pay his labor cost to redo it. IT ISN'T MY FAULT YOU DID IT WRONG TO BEGIN WITH. I was speechless. After a very long argument i finally left without taking anything. I paid for a product that i did not receive as specified(it looked different from the other parts i had done).
Not knowing what to do i decided to call up there and get his name(the owner). I restated my case and while doing so he apologized and said "if i could take back time i would, there is a lot going on in this shop that has nothing to do with you and you got the bad end of it by me letting my mouth get the best of me". He said if i brought the part back he would do it perfect and match the other parts i had received at no cost to me.
Hesitant i took the part back one more time and yes it came out correct after the third time.
If i pay for a service and you cannot uphold your end that is not a problem. Just refund me the portion you could not do and apologize. Do not tell me that my projects are stupid, there is ZERO reason to ever say this about any ones items they bring in. Do not offer $20 to get the customer out of your hair. They are still having to find another place to redo the part that they already paid you for, plus it's just insulting.
This is really just the tip of the ice burg, there was heavy conversations about he would not fix problems, telling me it looked fine to him, going around the world to try and not fix things, insults and some of the dumbest excuses i've ever heard. The owner talks in circles just to keep from answering anything. I'm at a loss for words on how bad this went.
He apologized for the problems and i appreciate that, he also fixed the work correct, but i cannot tell anyone to go here. Absolutely no reason for someone to go through this treatment, it was just unreal how bad it was. read more
