Washer over flowed. Very polite and came next mornin. I would definitely recommend them to everyone.read more

Requested yesterday afternoon for a broken sewer line. Receptionist on the phone was awesome,…read morecalmed me and got a quick appt. Jared and assistant came to make repairs today. Professional and did an awesome job. Very reasonable on pricing--Highly recommend!!!

Backflow service x 3 years excellent service. Prompt compliance , professional I call them every…read moreyear

O'Neal Leland Plumbing does my Backflow prevention inspection and has done and outstanding job!read more

Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

I have used this company on several occasions... they installed a new faucet in my kitchen and…read moreinstalled a new bathroom vanity as well as a shower head on separate occasions. The owner Christoph and his assistant were very respectful and neat in appearance. Their prices are reasonable. I truly enjoyed their help and would definitely call them back.

Stay away from this plumbing company. Not dependable at all. Stood me up twice. There are a lot of…read moregreat plumbers out there. If you're looking for a company that will not show up on time or at all this is the company to call.

Jordan plumbing is great! They got the job done and fast. Very professional group of people. We…read morehave hot water again and are very happy!

Our sewer system backed up on a Friday night (of course) and I called them to come out. They…read moreoffered to come out that same night. They service man that came out was very courteous and professionally dressed. He offered us the price up front before he even did anything which was nice to know. he even steered us to us to the website to use a $25.00 coupon to use that same night. It didn't take him long to get everything working again. So glad to find a company like this that still cares about quality!

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

Terrance or Terence the owner gave a great impression when he initially came out to my home he was…read moreable to diagnose my issue with my hot water heater on the 1st time. My warranty company sent one initial plumber out twice (who I would not mention their name for lack of ability to diagnose properly) and then non-stop pluming was called to see why my water was not getting hot; off and on....it turned out to be the sensor. He came on Jan 6 early morning and stated he would call in my diagnosis in that night due to his schedule was full and to be on hold with the warranty company cause him an hour of his work day. I expressed that my current water is cold and was not getting hot if he could please put the order in as soon as he can. He stated he understand and would work on getting my part as quickly as he can. The next morning I called and ask my warranty company about my diagnosis... per my warranty company it had not been called in and they would be waiting on my information from Terrance. I called Terrance and text no response he finally responded after stating he was working and would sending it at the end of the day. The next morning I called and asked the warranty company did my diagnosis comes in they stated yes but a part number was needed.I then had to ask Terrance if he could send in the part number. He text me the part # 4 hours later because his schedule was so busy and did not have time until later on that night. When I called the part # in to my warranty company they inquired why did I call in the part # and that was supposed to come from the contractor. I explained that I am taking cold showers and that the contractor has not been professional at all. The agent was so pissed that she say she would report him to thier customer relations department. After getting the part# confirmed on Wednesday I was told I would get a call on an update when the part would be in. Thursday I get a call the water heater needs to be replaced (due to some issue with parts) and that in 24-48 hours I would be updated. Friday I get a call from my warranty company that the part was in waiting to be picked up by the installer/contractor. The warranty company had called the installer and Terrance stated he would get to when he had time.. I was not happy with that response. so unprofessional. I called and text the Terrance. He finally called me back and stated that he got a call from the warranty company and they were going to order the part it should be in 24-48 hours and once he lays eyes on it he would call me. I interrupted him and stated sir I have spoken with the warranty company what they had told me about the water heater was that they waiting on him to pick up. he then proceeds to discredit the warranty company and states they do not know what they are talking about and that he has to see if for himself before he can say it is ready. I said sir when do you think you can tell me you are avail for install. He then states if it is ready at the warehouse I can schedule your for 8-12 window Monday. I will call you back. he did not call; he text back that water heater was ready. Monday came he gave me a 10 min in route window. After the install he ask me to go on google to give him a good review :) I was so ready to be done with this contractor for lack of professionalism, his deceit, and discredit of the warranty company to make himself look good. I do not recommend this company due to Terrance own business conduct.

Terrence was very honest and timely and did not try to fix the problem knowing that he could not…read more But he did give me good information that led me to getting the problem fixed very quickly.

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f