Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

I haven't needed to call on Bergeron's since 2014, but today when I needed a service call, they…read morewere out a couple of hours after my call. Norm (the owner) called me back within 5 minutes of me leaving a message on their machine. A quick call back is very rare, having a friendly person call you back is even more rare! Norm's employee, David came out today, he was also very nice and professional. He was friendly to my curious dogs too! David was honest and told me the dishwasher wasn't worth repairing since the cost for the part cost almost as much as a new dishwasher. Bergerons doesn't sell appliances, but David gave me a couple of really helpful tips for buying a new dishwasher. I put his good advise to use tonight and purchased a new one. *If they sold appliances, I would absolutely purchase from them* After two years of using Bergerons, I'm happy to say that the great service, and honesty is still very much part of their work. I wouldn't recommend anyone else to do the job!

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

I just used McPhail Appliance Service to repair my washing machine, and the experience was…read moreexcellent. My machine wasn't agitating or spinning. The repair guy quickly diagnosed the problem - a broken coupling between the motor and the transmission. He also pointed out the water hoses were in bad shape (bulging) and needed to be replaced. He fixed the coupling and replaced the hoses, and the total bill worked out to just under $136, and was done in little less than hour. He left everything neat and tidy when he was done. The best part of the whole deal was that he showed up EARLY. Traffic had been really bad the day before, and so he allowed extra time and arrived early. He politely asked if it was too early, but I was delighted to get the whole process started early and then done early. YAY for a repairman who cares about showing up on time! The website lists the service area as: Arlington, Bedford, Belmont, Burlington, Cambridge, Lexington, Lincoln, Medford, Somerville, Waltham, Watertown, Winchester, Woburn.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

*First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

Lucas is very knowledgable, pleasant, and good to work with. He fixed our ice maker on two fridges.read more

LG fridge hose water leak repair was fixed by Lucas. Very happy he did an excellent job. Very…read moreprofessional and courteous and prompt. Repair cost was also very reasonable. Highly recommend. Thank you !

Update#3 Our PM…read morecalled Milton's, to, yet again send Justin out. This time to fix my dryer. Not only was Justin ON TIME but VERY pleasant to deal with. He fixed a squeaky dryer that wasn't heating up as well as it could have been. I couldn't be happier! Tx Justin! -M in Marlboro

**service review**…read more Wow! Customer service is top notch! I was immediately called back and always kept up to date with the status of my service call via phone, text, and email. They provided a 2 hour window and arrived on time. They were prepared with the parts which we discussed beforehand for our very old dishwasher and were in and out quickly. Justin was friendly, professional, and efficient. Will totally be using them in the future! Service diagnostic $109 Labor $30

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

I use Franks Appliance at my home and have had a great experience. Last week my older dad thought…read morehis fridge broken because he heard beeping in the area. Franks was out in record time. The technician realized it was the Smoke Alarm beeping, not the fridge. He changed the battery in the alarm and didn't charge for the visit. You can't beat service like that. Thanks to all at Franks for being great at what you do and for being great folks.

Illia was punctual, polite, reasonably priced, and solved multiple issues…read more It's hard to find people you can rely on, Illia is one of those people. I won't hesitate to call him again in the future.

Outstanding. Responsive. Knowledgeable. Fair pricing. Nice. Helped answer some additional questions…read moreI had.

Felipe was amazing to work with, explained things really well, came when he said he would and got…read morethe job done on time!

contacted them for a quote, was promised a certain time window but no one showed up. the owner…read morecalled me and told me the plumber would be running hr and a half behind. we needed to reschedule which is fine but the next day still no one show up. this time i did not get any call from owner. this is all just in the quote process. i would have trust issues with them actually going out to do the work if i getting a simple quote is giving me anxiety not knowing if they are going to come or not.