Great communication, appointment booked for next day, was able to come even earlier than scheduled,…read moreproperly diagnosed and fixed the problem. Thank you so much!

Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

I just used McPhail Appliance Service to repair my washing machine, and the experience was…read moreexcellent. My machine wasn't agitating or spinning. The repair guy quickly diagnosed the problem - a broken coupling between the motor and the transmission. He also pointed out the water hoses were in bad shape (bulging) and needed to be replaced. He fixed the coupling and replaced the hoses, and the total bill worked out to just under $136, and was done in little less than hour. He left everything neat and tidy when he was done. The best part of the whole deal was that he showed up EARLY. Traffic had been really bad the day before, and so he allowed extra time and arrived early. He politely asked if it was too early, but I was delighted to get the whole process started early and then done early. YAY for a repairman who cares about showing up on time! The website lists the service area as: Arlington, Bedford, Belmont, Burlington, Cambridge, Lexington, Lincoln, Medford, Somerville, Waltham, Watertown, Winchester, Woburn.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

We've used Certified Appliance Care several times over the years, most recently for our Speed Queen…read moredryer. Scheduling online was easy, and I received confirmation quickly. On the scheduled day, Lucas contacted me within the promised time window and gave me a 30-minute heads-up before arriving. Lucas is friendly, professional, and an excellent communicator. He quickly found the cause of the thumping, turned the drum, switched the rollers, and the thump was gone. He also cleaned and vacuumed the inside of the dryer and the vent. He charged the standard diagnostic and base repair fee, typically $189 plus parts, though the fee can vary by appliance. I strongly recommend Certified Appliance Care.

Lucas is very knowledgable, pleasant, and good to work with. He fixed our ice maker on two fridges.read more

Update#3 Our PM…read morecalled Milton's, to, yet again send Justin out. This time to fix my dryer. Not only was Justin ON TIME but VERY pleasant to deal with. He fixed a squeaky dryer that wasn't heating up as well as it could have been. I couldn't be happier! Tx Justin! -M in Marlboro

**service review**…read more Wow! Customer service is top notch! I was immediately called back and always kept up to date with the status of my service call via phone, text, and email. They provided a 2 hour window and arrived on time. They were prepared with the parts which we discussed beforehand for our very old dishwasher and were in and out quickly. Justin was friendly, professional, and efficient. Will totally be using them in the future! Service diagnostic $109 Labor $30

Franks has been my go to appliance store for over 20yrs! They have always been extremely helpful…read morein finding the right product for me. Their service team is best!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

*project quote* I ended up not actually using them because…read moreanother company responded first, but they were quick to respond and very polite . They offer a free phone consultation and service call fee is $79, and it goes toward the repair cost if you proceed. All repairs include a warranty for your peace of mind. They also provide you with timeslots that they have available, which was very handy .

Illia gave me a quick and fair quote for my dryer repair…read more And he showed up to my house on time and very courteous. I did have my dryer already pulled out from the back of the wall and I sent him a picture of it so that may have helped? But he gave me a snappy quote, I paid him half upfront for the part, and he ordered the part which came in the next day upon which he installed it, took pictures of the old one, the new one and exactly what he did. He cleaned up and was amazing and a really nice guy too. In the end, my Maytag dryer needed a new heating element. Well done all around to Illia.

contacted them for a quote, was promised a certain time window but no one showed up. the owner…read morecalled me and told me the plumber would be running hr and a half behind. we needed to reschedule which is fine but the next day still no one show up. this time i did not get any call from owner. this is all just in the quote process. i would have trust issues with them actually going out to do the work if i getting a simple quote is giving me anxiety not knowing if they are going to come or not.

Called, scheduled an appointment, cleared my meetings for a fairly large window…read more No one showed up. Left a message, got no response.