Terrible customer service...wouldn't use them. I was set up on automated credit card payments and never missed a payment for over a year on the two storage units I rented from them. I went over over to my units to clear them out completely and found that they had put their own locks on my units because my credit card had expired. So instead of making a phone call and asking me for the updated expiration date, they lock my unit down on the day I rented a truck and planned on moving out. Poor, poor customer service. After initially declining to do anything about it, they came back and offered me $25 off the monthly rent. Because they are not on site, they couldn't take their lock off immediately, so I have to wait until tomorrow to load and pay for an entire additional day of a rental truck plus the miles to/from the facility. My recommendation would be to use a facility that has on site management and better customer service. read more