Visited office time for first time today, referred by my insurance carrier. Appointment was made 2 weeks ago and the insurance information was provided. The insurance information and contact information for verification of benefits provided again 1 week prior to appointment. The office staff did not check benefits prior to visit and had no log in for the insurance company. I have been in the medical billing field for over 35 years and have never encountered such ineptness in my life. I went outside and phoned the insurance and coverage was of course in effect ... I had just left another doctors office however since the practice is located in the lower level or basement of the building there was no cell service and my insurance representative could not speak with them. The front desk person was too overwhelmed to call like I did , the remaining staff were eating lunch at the front desk. Their solution was to reschedule? Needless to say , time wasted. Extremely dissatisfied with the business practices of this office, no regard for a patients time. read more