This place is, by far, the worst dealership in the HRM for its customer service. It seems that…read morethey are capable of selling vehicles but horrible at delivering service after the sell. In 2024, I purchased a vehicle for my wife. Brand new 2024 Altima with extended warranty and all in cash deal. Less than two years after the purchase and less than 10K km per year on the vehicle it started to make a popping noise each time we put it in gear. We took it in for its regular routine service and told the advisor of the noise. To our disappointment, we were advised that the routine service was performed but we needed an appointment to further explore said noise. Having no option but to comply, we scheduled an appointment to address the "noise ". The car was taken in on a Friday night for a Saturday morning appointment. We received a call on Saturday afternoon to pick up the car at which time we were informed that they had performed an (unauthorized) brake job and that they felt that was the issue. (It wasn't). They said that the service technician had done a road test and heard nothing. To both my wife's and my amazement, we simply asked who did the road test. The technician was summoned to take a quick ride with us and before we could move from the parking space we heard the noise. The technician looked at us both and said .... "OH". As if to suggest oh $hit. We went back in the service room and were informed that since it was Saturday, we would have to schedule yet another appointment. All that said, a new appointment was scheduled, but we were given assurance. There was nothing to worry about and that my wife could continue to drive this vehicle. The person in Service said oh it probably just needs a little grease on the axles no problem. Fast forward to the appointment date. My wife was about 30 minutes late because she was not feeling well on the day of the appointment. When she called to ask if she could bring the car in anyway, she was told that she would have to schedule yet another appointment. This appointment would put us at about 35 days of trying to work this issue out with the dealership. Therefore, the next week I reached out to the service manager, who was far from empathetic, concern, or for that matter, professional. When I mentioned to him what my concerns were, he basically blew it off in one of the most condescending manners that I've ever been spoken to. Initially, he would not return any calls that I made to him until I left a message saying that if I did not hear from him, I would come to the dealership to speak to him in person. That got a quick call from him with him basically saying that there was not much more he could do. Either therefore escalate the matter to the general manager to try to get an appointment sooner than the one that they had pushed out to the end of July. After a lot of finagling, the general manager was able to get us in approximately a week sooner than we were actually scheduled. It was then that we learned that the front axle of a practically new vehicle was in need of repair. This we learned after being told that the vehicle was safe to drive while my wife and I took a trip to the Annapolis Valley in a car with a blown axle. In my opinion, this dealership has a service department filled with incompetence and personnel, lacking empathy, respect, and a sense of responsiveness to their customers. While I would never recommend people to not support local businesses, this is one that I can personally advise people to stay away from. This may be an isolated situation or it may be a symptom indicative of a much bigger problem that has not been expressed by other consumers. I believe strongly that when people spend hard earned money, they should be treated with respect and most of all, when it comes to the health and safety of consumers, especially when dealing with automobiles, it is not something that should be blown off and treated as if it's not a big deal. Lastly, just to be certain that we never experienced another mishap with this dealer relative to the automobile we purchased, my wife and I decided to part ways with this vehicle. The rating system only allows one star, however, if I were able to give them zero stars I would have.
