Contacted this company on June 15th with a chronic leak in the basement. the owner (Gary) came out to give a free estimate, arrived promptly, did a thorough examination of the problem, identified the issues, and presented us with a very well organized explanation of our specific basement problem. In these moments of the appointment, we were impressed with his knowledge and comprehension of not just the issues, but gave us choices on the remedies. He presented samples of the materials he uses to perform the work, and explained exactly how things would be done. We also felt that he gave us a reasonable estimate and we chose the least expensive option to remedy the issues. Once we decided to move ahead with this company, Gary organized the work and scheduled us for prompt service. His team Phil, Cody, and Casey arrived at the appointed date to prep the work areas. This was a pleasant experience because they showed interest and care in how I wanted my belongings to be handled. They included me on how organization and trouble-shooting so that they could do a good quality job in the expected time window of three days. Indeed, this is what happened. Not only did this team of men handle this work, and all of their duties, with utmost care and kindness, they were also quite personable and enjoyable to have on this basement job. They were all very neat, respectful, clean, courteous, and mindful of our daily activities. In earnest, this was a fine quality experience from the start, and it left us with feeling like a valued family...not just a customer. The work? It is excellent! We were invited to inspect the process along the way and the team would explain what was being done as they worked. On day two there was a slight snafu with the original set up of the pipelines when the house was built, and it threatened to delay job completion by a day. That didn't happen though, because the team was able to address the pipe issue satisfactorily without additional deconstruction needed. The cement work was neatly done and back filled; mold that had begun to accumulate was eradicated, and the work areas were nicely cleaned up. Additionally, the extra day was not necessary. The work was completed in predicted time and is a fine quality level of work. I highly recommend Gary and his team. I found them to be honest, trustworthy, personable, friendly, helpful, resourceful, experienced, and knowledgeable. Full 5+ stars on this business. read more
