As a concept, Pump It Up is fine enough. It's like a warehouse, with 2 large rooms of huge…read moreinflatable obstacles. The kids get to bounce and have fun, and it's a good time had by all.
As a BUSINESS, these people have A LOT of room for improvement. We just had our daughters 4th birthday here, and let me count the ways in which things could have been so much better.
First, THEY. DO. NOT. PICK. UP. THE. PHONE. And don't bother leaving a message, they won't call you back. I literally must have called them about 15 times, and they answered ONCE, and called me back ONCE. They are a NIGHTMARE to communicate with.
Secondly, if you DO get a hold of them, prepare to be nickel and dimed to death; or more accurately, 50 dollar to 100 dollared to death, as this place is EXPENSIVE. You want to bring your own decor? $10 bucks. Put stuff on the walls with tacky putty only? $5 Want them to drop balloons? $50. Fill up balloons? $5 a balloon. There is absolutely no outside food allowed, (except your own cake, confusingly), but you can bring your own food, for a $75 dollar fee.
About their food; you get 2 kid cut slices of pizza per kid, and 2 pitchers of juice or soda. Oh, you want water because your kids don't drink sugary drinks? Too bad. They refused to give us TAP. WATER. They straight up said "no." They said we could buy water for the kids, $1 a bottle. A CASE of 48 bottles is $4; you want to charge me 3x more for 1/3 as much?! (Also, you can't bring in a case of water.) Is your kid diabetic? Celiacs disease? Sensory issues? Kosher? Tough crap. You eat their food, or pay the $75 to bring yours. We ordered a hoagie tray from them for the adults, and it was SEVENTY TWO DOLLARS, for 3 wawa-esque hoagies. I've never felt more ripped off in my life. THEN, they automatically add 18% gratuity, (and a $40 photo package), but they will take it off, if in front of the entire staff and all of your guests, you state that you want it off. (They settle the bill in the main room as everyone is leaving.)
The place is fine, if a little hard to find, and a little rough around the edges, but having a party here is something I'm glad that I'll never have to do again. Our bill was almost EIGHT. HUNDRED. DOLLARS. That's for 2 hours. It's a great racket for them.
I recommend for open jump, but unless your pockets are deep, and you don't mind wrapping everything up in one phone call, then don't have a party here.