I used the Atlanta Shuttle for the first time last week and I'm not likely to use them again. First off, the reservation process. After making my online reservation I had to wait a day to receive a confirmation email. I suspect that the "reservation" form merely sends an email to the business to which they respond. But then I had to call them to provide them with a form of payment. Obviously their reservation process could be streamlined. The pickup from their airport was relatively painless -- the driver was waiting right outside of the baggage claim. Although if you are going to make a point of telling me both in the email and the phone call to make sure that I get in a BLUE van, don't send a WHITE one. My real problems started on the return trip. First, I received a text from them on Wednesday afternoon reminding me of my pickup at 7:15 on Thursday morning. My return trip was actually on Friday morning. I corrected them and confirmed the pickup at my hotel on Friday at 7:15 AM. At around 6:40 AM on Friday I received a call from them informing me that their driver had called in sick and they wouldn't be able to honor the 7:15 pickup time. The earliest that they could get me was around 8:30. With a 9:00 AM flight that just wasn't going to work. So I cancelled the return and had the hotel call me a cab. Since I had booked (and paid for a round trip) they agreed to refund the round trip and charge me for a one way. Here it is Tuesday afternoon and I see two charges on my credit card statement. One for the original round trip and one for a one way trip. They process refunds on Tuesday's so the round trip refund should (?) show up in the next couple of days. Getting a receipt from them also isn't easy. It took multiple emails and a phone call to get them to send me a receipt but of course it was the receipt from the original round trip and not the one way trip that I ended up taking. Difficulty in making the reservation; inability to rely on their service; seemingly more interested in processing charges than refunds. I will not be using this service again. read more

I am not from Atlanta so I rely on the professionals to give me a reasonable pick up time to get to the airport in time for my departure. The office gave me 4:45 pick up from Sandy Springs to make a 6:55 flight. The driver was late. The first time I called the dispatcher told me he was "lost". When he did arrive the driver told me it was "very bad traffic". By the time I arrived at the airport I had missed the plane It was the last flight out and either I stay at a hotel or go to San Francisco. I chose SFO. This meant an additional cost for the new ticket and the inconvenience of getting a ride home to my original destination. WHen I called Atlanta Shuttle the dispatcher was sullen and put me through to the manager. They are not going to give me a refund. Ir is not their fault, they are a small company and "everyone knows Atlanta and I should have known the pick up time was not going to work".(they gave me the pick up time. I had no input with timing) It was "my fault" I missed the plane, "they are only responsible for getting me there". He was yelling at me so I hung up and decided to write this. I don't think it is unreasonable for a company based in Atlanta to know what kind of traffic to expect and not to blame the customer. I really hate to write bad reviews and if they are a small start up company they should pay better attention to what it takes to run a successful airport shuttle. By the way, the driver was very nice and my complaint is only with the company. read more

Do not use this service if you have early morning or late evening flights. They only operate between 5am and 10pm. Don't waste your time. Go with a Shuttle Service that operates the same hours as the airport! read more

I have used this shuttle service about 15 times while i was in Atlanta. The drivers are always very friendly and so are the owners. Because I have used this service so many times of course there have been challenges with time. During those times I was very frustrated the owners did everything the could to resolve the issues such as when they couldn't be on time the paid for me to use a different shuttle service or take a taxi. I would recommend this service. One thing that needs to be remembered is that this is a shared ride so patience is important. read more

So, I am not a world traveler, but I have used airport shuttle services in the past. Trip from airport to hotel with this company was great-friendly driver. The night before we were to catch the 6:00 am shuttle back to the airport I asked the hotel concierge if I needed to verify the shuttle. I showed her my pick up time and confirmation number and she called the shuttle service. They had record of my pre-paid trip back to the airport and asked if we wanted to be picked up at 6:40 rather than 6:00. We took them up on the offer. At 6:00 we get a call in our room that the shuttle was there. I told him that we'd confirmed for 6:40 the night before and he sent me a text telling me he was leaving. I called him and was told that they don't change the schedule and that I did not call the night before and was out the money. He also told me that the world didn't revolve around me. (Um, okay) My co-worker and I took a taxi to the airport, and at 6:45 the shuttle company call to tell me the shuttle was at the hotel to pick us up. Really? Rude, rude, rude. No refund. The taxi, by the way, costs the same amount as the pre-paid shuttle. No need to use their services. read more

I booked this shuttle service for my flight at 6:40 AM in the morning. Got the confirnation mail of booking. Estimated time for pick up was 4:40. I was ready in time. As shuttle didn't arrive I called them like 20 times. Finally I managed to leave my home at 5:30 after I gave up on them. I reached airport and wow I missed my flight. Got another flight after paying handsome amount to airline. Waiting at airport and here I got email at 8 AM saying " Sorry, the reservation you made after hour. the office were closed. your payment is reverse to your account. to make reservation at least we need 24 or 12 hour notice." Didn't they know this thing when I was booking ? Why there was confirmation mail of booking. Simply this service is not reliable even though you have confirmation mail / receipt, so keep back up plan ready if you are willing to use this. This was my first and last experience with Atlanta Shuttle. Update on August 20 : As it was mentioned in the mail that payment will be reversed, I didn't follow up and left it as a bad experience. later on when I was checking my credit card statement I came to know that the amount was never reimbursed. I called them again after 20 days to get my money back that I would have lost if hadn't check my credit card statement that I generally don't check. read more

The absolute worst in customer service. The driver was supposed to pick me up from the airport but never called to tell me where he was. I called the only number I had for this company and was told the driver had been trying to call which was not true. I had no missed calls. So the driver finally calls and then gets angry because I am supposedly on the wrong side and actually hangs up in my face. I take another taxi and when I talk to the office they claim they don't have the authority to reverse the credit card charge. Of course I simply called my credit card company and they took care of it but it is ridiculous that it had to come to that. read more

Terrible service. I waited at the airport for one hour and fifteen minutes. Called numerous times to be told he is on his way. I recommended them to my friend and they never showed up. Her flight came in at 9:05 and she waited 30 minutes. Tried to call and got voicemail that was full. Do no use this shuttle. read more

We prebooked and paid for this company to pick us up at 5am for a flight. They were unreachable by phone when they were a NO SHOW! We didn't hear back from them until 8:45am when they emailed saying they couldn't make it. We had to take TWO cars to the airport and park in more expensive parking closer to the airport to make it for our flight. I would rate lower than 1 star if that was an option. They are unreliable. read more

Service@AtlantaShuttle.net I sent the attached review a few days ago and honestly thought I would receive a response from your company. Perhaps no one in management saw my message. This is a real problem for your business. Does anyone care? In addition to all that is described below, the driver was driving 20 miles per hour over the speed limit, holding and talking on his cell phone and reading and holding his trip sheet all at the same time. The van was weaving across the lane and the shoulder. At the end of the call, the driver said, "My manager." _________________________________________________________________ I have to say that my trip on your van from ATL to Kennesaw was the worst service I've encountered by a commercial shuttle service in all the United States. I was concerned with the rudeness of the representative on the phone when I called to make a reservation, but I went ahead with the reservation. Terrible mistake on my part. Please be reminded that the person who answers your phone represents your business and service. Looking back on my experience, I'd say her rudeness and lack of customer assistance was a very good indicator of what a customer should expect from your business. The van was on time. That is the most positive thing I can say. The van was unclean. The shoulder seat belts did not work. Can't believe you would use such an unsafe van for passenger service. The driver suggested I sit in the middle seat where there was no shoulder seat belt. The air conditioner did not work on a 90 degree day. The driver repeatedly tried to convince me that it was working. He turned the fans on to full speed but they only circulated hot air. The seat backs vibrated wildly when the engine was running. There was vile, vulgar rap music blasting from the radio. The radio worked. The driver got to the Holiday Inn Express as requested, but did not know how to enter the parking lot, so he got back on I75 driving away from the hotel. I was so hot and exhausted, I directed him to take me home instead. Thankfully that horrible van did not break down on I75. Atlanta Shuttle, you have a very, very unhappy customer and I will not use your service or refer anyone to your service again. read more

This is the third or fourth time I am using Atlanta Shuttle each time they were excellent and on-time. In this trip we were 8 of us taking International flight. We had lots of bags worried if space will be a problem. Driver came to our house early at 4:30Am for 5:00AM scheduled pick up and helped us load all the bags and drove us to ATL International terminal. We enjoyed the ride. We couldn't ask a better service than that. If you are flying from Atlanta airport or to Atlanta Airport use Atlanta Shuttle. I recommend Atlanta Shuttle highly. I give them A+. read more

Is there ever an excuse for a shuttle service picking you up an hour late? I am having a hard time figuring out a good answer to that one. We were told to be ready by 6 am. The driver called and told us it would be 6:30. At 6:25 i called him to get an ETA and he said probably 7AM. I was freaking out by this time and he actually said to me, " what are you going to do; drive yourself?" Yep. That is exactly what we had to do. Follow up: Tariq from customer service did apologize so they were aware of what happened. It may have been a case of a rude unthinking driver. Either way it was very stressful. There was only one flight to our destination (my son's wedding) and we would never have made it had we waited for the driver. read more

DO NOT USE THIS SHUTTLE SERVICE. UNRELIABLE. RUDE. SCAMMERS. I paid in advance for a round-trip shuttle. After waiting a half hour after my scheduled pick up time on the return leg, I ended up getting an Uber so I wouldn't miss my flight. After multiple phone calls to the company I was finally told they would issue me a refund. Two weeks later I have yet to see any money return to my account. Called again today and they told me they will refund me $25 because only half of the services were not provided (I paid $55 total and after explaining multiple times that $27.50 is actually half of what I paid they still did not understand). It was a horrible experience, I had to scramble to find a different ride, and now I'm not even getting a full refund. THIS SHUTTLE SERVICE IS TERRIBLE. read more

I recently tried the shared ride option for getting to and from the airport, and must say I was very pleased with the results. This company doesn't crowd their shuttles like the horror stories I've heard from other people. They only made one stop in my same area, and the drivers I had were on time, and friendly. I will definitely be using Atlanta Shuttle going forward! read more

As others report, lousy customer service and better at billing than serving. They never told me how to connect or find them so I took a different shuttle from the airport. Had no confirming text or confirming email. Nor did I receive any follow up. Assumed they dropped my order. And thought maybe I cancelled them so I didn't follow up. On my day of departure they reported to pick me up for the return trip when again I had already found another ride. Nasty attitude. Refusing any refund or accountability. When I pointed out they were nowhere to be seen when I arrived in Atlanta, the guy tells me I should have called to find out how to find their driver at the airport. Then said I should have asked an airport 'official' how to find their driver. Two of us who arrived together were in wheelchairs pushed by airport staff. The staffers got us to baggage claim and were just as puzzled as to how we should connect or find our driver. Turns out there are countless shuttles and transportation options in Atlanta. The driver that called me while I was at airport waiting to depart is same person that answered phone when I called to complain. Hard to believe this is a company and not just a driver with good media. Unless my credit card resolves the matter I'm out of $100 because there was two of us. Use anyone other than this outfit. If not traveling alone it can be a better deal to reserve an executive sedan and get a private ride. Uber is also big in Atlanta. read more

I live in Alpharetta and fly a lot from and to Atlanta Airport and use Atlanta Shuttle to ride back and forth. I used them for the last three years and they are incredible. Sometimes I share the ride with others most of the time they pick me up and drive me by myself for $65.00. The drivers are super friendly and reservation is easy. Most of all I know for sure I will be picked up on time all the time. That is very comforting to me. Before Atlanta Shuttle I had bad experience with other shuttles and limos as well. read more

Trip to the airport was fine--arrived punctually after picking up 2 other people, and navigating to airport in bad traffic conditions. However, the return from the airport, booked at the time as the trip to the a/p as a round trip, was bad. They said they would check the flight for arrival time, and historically allowed 45 min for clearing immigration and getting baggage at the international terminal. Flight arrived early- (they did not check) and when called,they said the driver was on his way and would be there shortly. . - 30 min later, the second call said the driver would be there in 10 min; 20 min later, called again and said he would be there in 5 min. By then, they should have been there if the flight had landed at the expected time. In total, waited for over an hour for a scheduled pick-up. read more

Do NOT use this company. They are rude and they do not follow through with general customer expectations. I had an International flight arriving at 8:11 pm. As I have an International phone number, I gave my sisters USA phone number as a contact. My flight arrived on-time, cleared customers, retrieved baggage and was at the Green #4 (as stated in email instructions) by 8:45. 3 vans awaited customers, but not my van to Marietta. I asked the drivers what I should do and they stated that perhaps the driver got confused and was at domestic. I went inside the airport in order to get wifi, texted my sister to call the shuttle company. No one answered the phone. We called 5 different times to no avail. I again go back to the green #4 sign - not my van. So, I ask another airport worker and they said to take the bus to domestic as they couldn't help me get to Marietta. My sister continues to call the shuttle company - no answer. At domestic, a very nice shuttle company helped me by trying to call the Atlanta Shuttle company on my behalf. No answer. My sister left messages with the shuttle company and was called back the following day at 10:00 am. I spoke with a very rude and aggressive lady that told me that the driver was there and she would not refund my number. My sister called again and spoke with a man that said that his driver kept calling him last night and interrupting his night. I cannot imagine a reputable company that gives 2 cents about customer service does not have an evening phone number for issues or does not give their drivers the correct information for a customer. UTILIZE THE SUPER SHUTTLE - please do not waste your money, time or frustration on this so called company. read more

This was my third time booking Airport shuttle service with Atlanta Shuttle. The first one with my family and the others were business trips .Each time we had a great service. They let me know when they are on the way and they called me when I arrive at the Airport to tell me they are waiting. No shuttle company do that kind service except limousines which you pay almost double what it cost with Atlanta Shuttle. I am glad I found them. Before Atlanta Shuttle I tried every transportation company in Atlanta, I was disappointed. Try Atlanta shuttle you will like them. read more