I do not like giving bad reviews but I also do not like being treated rudely…read more We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' Also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The Second issue is she repeated a few times that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out. And as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. We were never informed of anything afterwards. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say that to say if I were a business owner, I probably would've not spoken to a customer like that and preferred to have them as a returning customer going forward. Lesson learned; very rude woman.I do not like giving bad reviews but I also do not like being treated rudely. We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' But also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The second issue is she repeated a few times in this recent discussion that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". First,I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out (ironically even on this recent visit and was STILL told no fee) . Secondly, and as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. Third, we were never informed of anything afterwards-and its been two years, which validates that the issue is on their end not the customers'. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say

Unfortunately, I have to give Christy a zero. I went there for Botox and filler and explained…read moreexactly what I wanted. She put the Botox and filler where she wanted it. $1,200 later I have no results whatsoever. She refused to work with me and make it good. Such an unfortunate and expensive experience.

I signed up for the monthly membership for laser hair removal and my first visit was a good…read moreexperience. Technician was very nice. However I purchased a groupon deal for their photofacial and they refuse to use it due to me being a costumer already. If you don't treat your existing costumer right no one will stick with you. I work in costumer service and our motto is go above and beyond! I feel that Whitney(lady on the phone)that I talked to is definitely not good for your business. Her respond was "return it". Disappointing!

I was very happy with the visit. Very professional staff, nice, did a good job, affordable, new…read moreoffice. I had some freckles removed/laser. I am not sure about the other comment on here about the "membership being a ripoff". I haven't seen anyone beat the prices of that for monthly visits actually but it is up to each person if they want to pay by visit or join the membership plan I guess. In either case I was happy and will go back.

I'm thinking this place is no longer open. For weeks now I have tried calling and calling but have…read morenot been able to reach a person. I have left voicemails and have not had a returned call. Such a shame because when I did go here I had a great experience! I would recommend it but they must be closed.

Some time ago I reviewed this business. I wish I had a better review. It is unfortunate that the…read morebusiness in unreachable via email or phone. Simple as that. I hope they find a more sustainable method for contact and communication.

First the staff there are so welcoming and pleasant. Check in was easy enough., Now let's get to…read morethe good stuff. I had the stimulator peel with Ashley. It was amazing. She is professional and very knowledgeable about her craft but most importantly genuinely cares about her clients skincare. She can customize a skin care plan to ensure longterm results. I have been using the ZO Skin Health by Z.Obagi over a month now and have seen a glowing improvement in my skin. I constantly get compliments on how radiant my skin looks even without makeup. Next on my list is the Derma-planing. Can't wait. I highly recommend Ashley and East Cobb Rejuvenation. Btw, did I mention I'm 52. :)

So disgusted by the Med spa in this establishment. Don't be gracious to them and expected respect…read moreand grace in return. I'm lucky my experience happen close to my visit intro to this new staff, but yeah no recommendations would I give to this place.

Vida Flo Brookhaven is top notch…read more From the moment you walk in, you're greeted by friendly, professional staff--Morgan at the front desk was welcoming and on top of everything. George was my nurse and made the whole process easy, explained everything clearly, and I didn't even feel the stick. Comfortable rooms, great ownership, and an overall smooth experience. 11/10--highly recommend.

Outstanding customer service will be returning to this location for sure. Location is very clean…read moreand well lit and has free convenient parking.

Reasonable prices. Clean facility. Wonderful and knowledgeable staff. Ease of scheduling.read more

I feel the need to write an update after what happened yesterday. April 27th, I got 2 calls and a…read moretotal of 4 text messages from "the owner" of this establishment, well at least that's who he said he was, the last two texts were sent at 8:11pm and 8:20pm respectively (late and after regular business hours). I had to let this person know to stop calling and texting me cause it was borderline harassment. He just fell entitled to keep trying to get in touch with me as if he was some sort of friend or family member, not to even mention I was working when I got his first call. This really makes me upset and concerned, I understand having a business is stressful and he might feel my review was "unfair" but as a paid customer I have the right to express my opinions and concerns without being harassed. He kept trying to convince me to change my review and he complained that I left the same exact one on 2 different sites. Sorry but this behavior is completely unprofessional, no one should be afraid of leaving a review for a poor service. Just to address some of the "responses" you left: the facial I got from your esthetician didn't last an hour, in fact it took around 40 minutes which about a third of the time was spent on steam and a mask and that was my biggest complain, the fact that your employees fell entitled to charge 30 extra dollars for "the extra time spent"; if they told you, the owner, it was an hour they lied to you then. In fact, they did mention there was going to be a $30 charge in case they needed more time but honestly that's a rip off knowing that it wasn't going to be an hour working on my face. I have great skin modesty aside, I do take care of it very well and I also told them from the beginning I wanted to get check an ingrown hair in my chin and she didn't really do that. I told you over the phone that your strategy of trying to get customers onboard advertising your so called "30 min" facial is a really bad one, it's calling for trouble, cause your staff is always going to use the excuse "the client needed more work" so we spent more time and for that we will charge them more. Be upfront with your clients and charge more from the beginning. And if tipping is not an obligation then get rid of the sign with your esthetician Venmo accounts for us to tip them, the one located at the front counter, if you don't know what I'm talking about. Other than that you staff was polite as I said it over the phone. And for the last time, no more calls nor texts, just in case.

Faking reviews for your business is DISGUSTING. It's clear that this owner is writing her own…read morereviews. FIVE stars, please. Notice that the review posted on 7/25/14 is RESPONDING to MY review. If this owner had INTEGRITY, she could have easily claimed this as her business, signed up and written her concerns in the comments area designated for BUSINESS OWNERS. It's that simple. To the owner: In my humble opinion, instead of LYING and posting your own reviews, why don't you concern yourself with reaching out to your former clients that had a bad experiences and do everything that you can to win them back? Having customer service goes a long way. People will want to support you when you are courteous and be loyal when actually care about them. You don't, which is why you have 2 people who were disappointed and left you bad reviews. It's unfortunate, but it happens. Ok, so I wasn't that humble, but anyways, Yelp is just another form of word of mouth. Give good customer service and people will spread the word to go there. It works the same way with bad service. Ain't nobody got time to be lying. I don't review off of feelings. My reviews are based on FACTS. Period.

Oh where should I start!? What a SCAM!!! I purchased a…read moreGROUPON for ten lipo-cavitation treatments. At my first visit she took measurements and started the procedure. During the procedure she stated that I would have way better results if I purchase this treatment that goes along with it for $100. Silly me, I pre-paid!!!! So I booked my next appointment and was pretty excited about the results. I tried to re-schedule my appointment and was not able to get a hold of anyone. I left multiple messages until she gave me a call back. She did not have any appointments available and offered me only morning time, while I am at work!! It seemed that she wanted to ensure that she left by 5pm! After multiple attempts...I gave up. Out of frustration and her unprofessionalism, I contacted GROUPON! They gave me a credit to my account. When I finally got in touch with her, she stated that she would refund me my remaining $90 for that extra supporting treatment I pre-paid for. Let's just say, what a LIE! She kept leaving me messages that she will mail me a check, and then just stopped answering my phone calls. Her husband then called, apologized, and stated the same thing! Then he said, well why don't you stop by! Long story short, I NEVER got my money back!!! This place is a major rip-off! Do not waste your time and money!