Extremely disappointed with ATI Physical Therapy and their billing practices. Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services. read more

After having bad neck pain after riding a super rough roller coaster at a theme park, my doctor sent me to ATI to have it checked out. I've never done physical therapy before, so this was a first for me. I only went to my first appointment and never returned, for several reasons. First, I will say that it's a nice facility. Open, lots of workout machines and stretching areas, and very welcoming and non-intimidating. That's just about the only good thing I have to say about this place. From the moment I walked in the door, everyone there seemed so disorganized. The lady at the front desk was less than pleasant, and wanted to make sure she had all my insurance information before she's even crack a smile (this is sadly the norm in America's healthcare system, of course). I had to fill out an extensive form that was mainly concerned with billing and how to track me down if I didn't pay, LOL. Finally, I was taken to a back room to meet with a "trainer." The "trainer" did some basic things like make me extend my arms and move my neck. He measured the range of motion, which wasn't great due to the fact that I had a hurt neck. After a few more minutes of this, he said he was leaving to put together a "specialized treatment plan" for me. I waited another 15 minutes or so until someone else came to get me and sat me in a chair in the public area. Other people were stretching, using machines, etc. I was sitting alone in a chair. Yet another guy came over and showed me a couple of stretches: turning my head one way while holding my shoulder down the other way. He had me do 30 stretches and holds for 30 seconds. Then he walked away and left me to my own devices. I completed the stretch routine and sat while the "trainers" were busy joking around, laughing, and talking with each other. I did not see any of the staff actually sitting with nor working with patients. Finally he came back over and showed me another stretch. Told me the same, and left. This continued for about 30 minutes. Then I was put on a cycling machine, which I cannot figure out why on earth that would help my neck. It's like they forgot why I was there! Finally, I did some pulley system that worked my arms (which again didn't do a thing for my neck). In fact, it actually hurt my neck more. Afterwards, I was taken back to the main desk to schedule more appointments. It felt very timeshare-y with how much they were PUSHING me to do thrice weekly appointments. I finally relented and they got me on the books for a few months at three times per week. I left feeling like this whole thing was scammy. I was given a folder when I left with the directions for all the stretches I just did (scratch that: the stretches I just PAID $180 to do ON MY OWN), so I figured I could just do those at home for free! I ended up canceling all of my future appointments and just doing the treatment on my own, since it was the same - except I could do it in the comfort of my own home. Why pay close to $600 per week to be ignored and left to stretch on my own when I can do that at home for free? Maybe your experience would be different based on your injury, but I did not find the services here useful at all. If you go here, make sure it's just for an initial appointment. See how you feel about being ignored and told to just sit there and stretch. read more

ATI Physical Therapy - Initial exam room. - Physical Therapy Near Me - Las Vegas, Nevada

I was hit n run on Blue Diamond & Cimmaron 7 years ago. After my coma and rehab I was going physical therapy at ATI and recovered well. Now early 2025 I get T-boned on Warm Springs and once again needed physical therapy at this location. The staff was friendly and professional. Every lone there spent time with me over a 10 session time and all were great. They wanted me to continue with therapy but due to my tight schedule I needed to pass, they gave me bands and stuff to exercise at home along with a link to the ATI app to keep track of my progress. Kudos to ATI & crew! read more

ATI Physical Therapy - Physical Therapy Near Me - Las Vegas, Nevada

the doctors and therapists were just fine, the billing was horrendous, I didn't go to the last two appointments that I had scheduled. I canceled them days and a week in advance. And they somehow still build me for them. I submitted an issue with billing and they are not even concerned about trying to figure out the situation. I know I did not physically go to my last two appointments because I canceled them but they don't give a crap. I canceled them way in advance. So I've had to pay now for something that I did not have. Do not go! Do not use them. Find somebody else. You'll get charged for services you didn't have. read more

We've had a wonderful experience here. My son is a client, and everyone has been incredibly welcoming and kind. He actually looks forward to his sessions, and we've never had to wait past our scheduled appointment time. Qun and his team genuinely care about their clients, and it truly shows. I definitely recommend ATI for all PT needs! read more

Great place and services and care I had a shoulder injury and now with the exercises and procedures they have I feel great. Thank you Ian and everyone else for your support!!! read more

Very happy with the service and treatment I've received from this ATI location. They are caring, kind and knowledgeable. All the employees have been welcoming but a definite shout out to Tommy, Nelson, and Christine for helping me along with my shoulder surgery recovery. It's proven to be a long recovery and they all have been consistent helping me progress in the healing process. Also, I appreciate the warm and friendly atmosphere there. Thank you. read more

Update: Graduated ATI Therapy today... pic of a few favorite therapists, Jon, Nolan, Dan, and Christine, who made it possible I have excecises to continue at home and possible spinal injections with LVPI, but I feel so much stronger than before! Life's a rollercoaster - Never give up! I love the therapists and all the staff here! They are exceptional at service, while sensitive to ones needs. They take utmost respect and caution in sanitization of equipment.. highly recommend them if you are in need of physical therapy. This is my second time coming here, after 3 years' time. The staff remains exceptional and attentive to individual needs. read more

See all

I went to Ati for a frozen shoulder. I just finished treatment today and I'm nearly 100%. I'm really going to miss going. The staff is wonderful. Everyone is always joking with each other and having fun. It makes for a great atmosphere. Big props to everyone and a sincere thank you. Jon, Christine, Jacob and Danny (Nolan was mia!) read more

ATI Physical Therapy - I'm huge. - Physical Therapy Near Me - Las Vegas, Nevada

I had to get physical therapy for over a month due to a medical condition. John and his team were excellent. They were very attentive, professional, welcoming and made me feel comfortable. Scheduling was very accommodating and the hours worked perfect for me. I have gained strength back to my legs. I have better movement with my arms. I am so happy my doctor referred me to ATI physical therapy. Thank you so much. read more

From day one my experience was not good. These people charge their patients an upfront fee a call it an "authorization" charge prior to verification of insurance because their too lazy to simply call and obtain the insurance pre authorization!! Now I'm out of $200 which no one wants to refund. read more

I received the referral from my physician for physical therapy for my right knee. However trying to schedule an "evaluation appointment" is ridiculous! My current project working hours are Monday through Thursday till 3:30 pm......... so I am available for any appointments Monday through Thursday after 4 PM, or all day Fridays, or weekends? However many locations don't work weekends nor Fridays? And after looking at six different locations for ATI the closest appointment for "an evaluation" would be in three weeks? This is a significant barrier to entry. ATI has very limited evaluation appointments, not very customer friendly. read more

My first appointment was cancelled day of because my therapist called out of work. That was fine I wasn't too upset about that. However, I went to a sports therapist with a private practice for years that I loved but he moved away. So I saw this from a place of having experience with another therapist... I was given a bunch of cookie cutter exercises and that's fine too but one particular exercise I knew the therapist was telling me to do too many reps, being it was the very first time I was doing it. I questioned the amount and he was like, yep that's how many times I want you to do it! Well guess what, it ended up giving me sciatic pain for a week. A new pain unrelated to the pain I went in for! Also, your therapist doesn't stay with you during your visit. You kind of get passed around to other people for different exercises. BUT, the worst part is how much personal banter goes on between the employees here. It's off the charts! And I was the youngest patient in here so I can't imagine how all of the older people felt in here listening to it all. So so so unprofessional... joking, laughing, talking, (flirting?) across the room to each other was non-stop. At first I thought I was being a "stiff" but I honestly can say this place is not for me. Glad to see someone else left a review expressing that they felt the same way about the banter. It prompted me to write one so you know what kind of environment you'll experience at ATI. Upside is the office is very clean. read more

This has been a saving Grace for me during a difficult time of back pain. Andrew is an amazing PT who truly cares about his patients. He spent great quality time with me on my initial visit. I had been experiencing unbearable pain. He assessed and gave me things to do at home. When I came in, although it was busy, he took great care of his patients in the room. Thank you! read more

Do not come in here or any ATI location. They canceled my appointment same day because my therapist didn't show up, very unprofessional. Unacceptable! My first session was all talk regarding what i fell and what's hurting. I already answered all questions ( 10 pages ) before my session started that's why they want you to come in 20 minutes early to answer all questions. They said my out of pocket is $50 and i paid them. Then another $25 out for pocket in the mail. $75 total for just talking to me in my first session for 50 minutes and then they let me go home. Do not come in here! Do yourself a favor! Go somewhere else! Horrible business! read more

The people who were actually caring for me were nice enough at my visits but for what they charge you'd think you'd have a therapist with you your whole hour not sharing them with another patient. The front desk messed up my paper work bad enough that a year later I'm still having issues sorting it out with my insurance. I stopped going after a few sessions because I didn't feel the time spent with me at the sessions made sense for the cost. I moved to another PT clinic I was happy with switch. read more

Our first experience with physical therapy has been great. This location is easily accessible and the staff has been amazing. My son is able to go to his appointments and they provide him with the best care. read more

Do NOT go here. My 16 year old was treated using a method called dry needling without my consent. She went to here appointment alone because she drives. She was going here to help build up her muscles because she has a hairline fracture in her L5. Why would they do dry needling, especially WITHOUT parent authorization? My daughter has been in severe pain since the treatment. I am at a lose as to what to do now. She went in with a sore lower back and hips. Now she is in excruciating pain all the way up her back. What they have done is malpractice. read more

Art physical therapy is a great place with very kind professionals that treat very well and consistently following your exercises, Great Therapists like Ali, ChristineConnie,, Patrick Nolan that is a great guy with nice interactions and conversations. The location is central if you live by Mountains Edge. read more

I was hesitant to book this location due to some of the Yelp reviews, but I decided to anyway. Excellent staff! Everyone is friendly and helpful. Patrick is the best! read more

If you want physical therapy "on the cheap" this is your place. They did not heat the area being treated, instead, I rode the exercise bike for 10 minutes. They did not massage before therapy. We just went straight into therapy. Ice was not offered at the end of therapy either. I talked to my doctor and got permission to quit because I was more sore than when I started. Oh, and the therapist got all huffy because I expressed a disliking for the music being played. If I ever need physical therapy again, I hope I can find a different place covered by my insurance. read more

I have a problem with what they charge. I paid 75.00 for my insurance deductible so I thought that would cover my visit. It turns out they charge $296.62 for my first visit which consisted of me filling out paperwork for 40 mins and talking to the therapist for 20 minutes. My insurance payed 170.17 and now I owe another 42.00. The cost does not equal the service I received at all. Young kids talking and laughing behind the desk. Will not be going there ever again. read more

I was referred to another location by the orthopedic doctor, and I'm glad I ended up here instead. Making an appointment was a breeze and the person I first talked to on the phone was very polite. On my first visit, I was greeted at the door as soon as I walked in. It was a breeze doing the paperwork and their online questionnaire went pretty quickly too. My physical therapist Stephanie has been amazing since day one. She answered all the questions I had on my first visit without showing any impatience. Every time I go here, she tapes up my knee as much which really helps me with the issue I'm dealing with. I will definitely recommend this place to all those needing to do physical therapy, two thumbs up! read more

They are a great group of staff members but they overbooked themselves so bad it takes 3 months to get in and then only 1 treatment per week when I need more. read more

The Blue Diamond ATI is the best. The people working there are with you throughout your appointment. And they keep the temperature cool enough for your workouts. read more

Everyone is very friendly and efficient. Stephanie is amazing!! Kind and talented physical therapist