I don't want to focus completely on the negatives here. The PT assistants are both great. But in…read morethe short time I was there, I saw three really great PTs leave over what I assume was another employee who is the opposite. The same PT who wasn't my direct therapist, had me do some testing not related to my injury that injured my back and neck. My injury was work related and they seemingly couldn't get me out if there fast enough. They wanted to put me at another ATI for work place conditioning as they said was per L&I. My work injury lawyer said that wasn't necessary and if L&I needed it they would request it. My job title wasn't necessarily one that would require conditioning and physical work was maybe only 25% of my overall job at best and my position at the company I was with was eliminated anyway. Even after I explained this, as soon as I felt I was making progress, this same therapist was spearheading the therapist I was working with to test me to see if I was ready for this conditioning. Again I was injured while performing the testing. I assume since that therapist had chased out three others which connected well with their clients and we're actually not attention seeking drama queens, and they were now short staffed, they were trying to downsize their clients. Mission accomplished - after the second injury and not being heard, feeling like my care was not in my own control, I switched to a different location. My advice is do not go there. Maybe another location same company may be better since it's really one individual that creates this but it says a lot about a company that will let three great therapists go to keep one person that simply shows up.

In my experience with Black Diamond facility, very little help getting me back to feeling "normal"…read moreafter neck injury due to car accident. What I got was way high cost treatment, lack of real interest in care quality it seemed, and no notice of my PIP reaching the limit, therefore putting me over maximum and billing my medicare instead w/o my knowledge. Now, it is all catching up with ME, having to do extensive research on who should have paid what. A threat of needing to pay medicare back or I lose it? When I went back they couldn't even find me in their system. The billing office refuses to send me information, so I'm left to figure this out on my own.

I had a bad accident and ATI helped me do exercises that helped can do at home AND at the gym…read more Thank you Bethany for your expertise!

I'm giving this a lower rating not because the therapists are not knowledgeable, because they seem…read moreto be from my limited experience with PT, but because there doesn't seem to be much continuity of care even during one visit. Went for my first visit, the therapist took time to evaluate, give me some exercises to do at home and we made appointments for the following couple of weeks. They have a QR code you can scan on a paper they give you which will show you the exercises you've been given which is great if you can't remember. However, I've now been several times and the new exercises haven't been added, I still just have the same four that I started with. Went the second time and had a different therapist. Ok, all the stuff is in the computer so it should be ok but then during that visit the original therapist went to help another client and never came back and so I had a different therapist to finish and she kept going back and forth between patients so it took longer than it should and then when i finished what turned out to be the last exercise I lay there for 10 minutes before she realized I was done. I understand they are probably overworked but I didn't feel that they were all that invested in me as a patient and it was simply a matter of getting as many people in and out as possible.

Let's start with this, each visit is $500, which is higher than the national average, you're only…read morein there for no more than one hour. They'll take a $50 co-pay upfront. But then you later met with a bigger bill in the mail. Close to $200 after insurance. I personally did not the care they provided to be helpful, they have you do exercises, like sets of three of something and they just wander off to go somewhere else. I will say look somewhere else as this is extremely inflated price. And for the care you get is not worth it.

I think Mark and Claire are so incredibly thorough and dedicated to their careers and clients…read more Mark makes the environment fun while also educating. Claire is caring and thorough. Highly recommended.

Don't go. Most of the guys are cool actually work with you make sure your doing things right. But…read morethe ladies give you an exercise tell you to do how many don't look to see if your struggling or doing it right. I went for 8 weeks just to have the lady ask me why I'm there ( so you have been treating me without knowing what I need treatment for, which was all in my info when starting) and I was so hurt and frustrated by tht being i live in a lot of pain. Never helped only made things worse. I believe they just hire people to tell you to do exercises they pull up without even knowing why they are having you do them. Save yourself the frustrations and go to a real physical therapist.

All of the staff have been very helpful and caring. Makes me feel encouraged about what I can do…read more I'm 90 years old they make me feel younger thanks!

I needed physical therapy and my doctor sent a referral to ATI in Maple Valley back in February…read more2024. Months went by and I never heard anything, but I was busy and didn't follow up. In January 2025, my doctor sent another referral and again, nothing. When I finally contacted ATI in early May, they told me too much time had passed since the referral and I'd need my doctor to send yet another one. At that point, I was frustrated that their lack of follow-up was creating more work for me, so I decided to look elsewhere. I found a different PT provider nearby with great reviews. When I called them, they asked a few questions about my insurance and immediately pointed out that my plan doesn't even require a referral for PT. They were right and I've been happily going to the other provider since. All to say: ATI clearly doesn't know what they're doing when it comes to communication or patient intake. Save yourself the hassle and look elsewhere for physical therapy.

This is my second time coming to this physical therapy clinic, and once again, they've gone above…read moreand beyond. The entire team is amazing--they all work together to help you heal and get back to your normal routine, and they do it with so much care and professionalism. Jackson and Ria are fantastic--always encouraging and knowledgeable. But let me tell you about Jeannie... she's basically the Chuck Norris of physical therapy. Tough, focused, and somehow always one step ahead of what your body needs. If pain thinks it has a chance, Jeannie stares it down until it backs off. Thanks to this team, I've made real progress and feel stronger every week. If you're looking for a place that truly knows how to get results and make you feel supported every step of the way--this is it.

Truthfully I don't know why you guys don't have awesome reviews. I think you guys were excellent,…read moreit took me a minute to write a review, but I had to make sure, your teaching methods stuck with me. Once I was done with my treatment I fell off the first week did no more exercise. The following week I came across their print-out and saw resistant bands I was like crap let me get back in the motion. So I do my to do list before I crash and burn 3 times a week hey something is better then nothing it's just like flossing teeth ( baby steps ). Anyways the PT fellas are great ( Nick, Joe, Seth) and whoever I left out they all have their own methods but they make PT fun, I hate it but it's suppose to help for the better. And just when you think you can slack off, here comes Tanner watching you like a hawk, giving you instructions on how to do the stretch correctly ( Tanner I was just being lazy when the guys turned their back, I didn't realize you were in on it to). I give your office a A++. When I upgrade my insurance plan, I will be back. Plus I plan to stop by sometime next week to drop off my payment and say Hello!

During the end of Covid, in Jan and Feb of 2022 I was able to do my PT on my shoulder and lower…read moreback virtually with Lindsay. I had 6 sessions with her and she was sooo great! I've been to other PT places in the past and I really loved that I could do PT virtually ! She had the perfect combination of encouragement and understood when I was unable to perform the exercises she guided me through. Some PTs are super enthusiastic (like cheerleaders - ugh) but Lindsay was personable but not to saccharine. I have to do PT again for my shoulder - I finally had Total Shoulder Joint Replacement and I am able to schedule virtually with Lindsay again !

Terrible. My podiatrist sent me there for ultrasound, EMS, and other treatments for my triply…read moresprained ankle. I was assigned to John who did NONE of these things. Instead, he gave me exercises which didn't help at all with my pain. When my doctor found out after 3 weeks he hadn't done any of the treatments she referred me for, she was not happy. She referred me to a different ATI location, and after 3 weeks of the actual treatments she wanted my ankle was much better. Also, both locations were pretty run-down and their equipment was pretty old.

Very friendly and helpful staff. They established a great plan that helped by pain immensely.read more

This place is an absolute scam. I'm incredibly disappointed…read moreby the service. I was put with a new therapist that showed me a few stretches and spent most of his time teaching a trainee how to use the computer. My biggest concern and main area of pain was not addressed at all. When I was checked in, the total cost I was given by the front desk was incorrect. I was charged nearly 3 times the initial amount a week later. I've been attempting to contact the Billing Department, the main office, anyone with access to their email to discuss this further, only to be placed on hold for 20+ minutes and then told a supervisor would call me back because they were "too busy". That was a lie to brush me off, as I was never called or responded to in any way. Expect a factory where they will push through as many clients as possible and then charge undisclosed amounts with unqualified and abysmal service from the random therapists they pull in for a summer job.

The therapists here seem to be understaffed, everyone is juggling multiple patients and I haven't…read morehad a single consistent therapist (I've had four visits.) I have a background in physical health in general and nothing I learned here was new. I was put on the same exercise program (with no feedback as everyone is on their laptops just waiting for you to finish) and was told some concerning things like "core, pelvic floor, kegals, all the same of the thing." Riiiight. I think if you're truly inexperienced with exercise or need simple exercises this would work, but professor google could tell me the same thing and not bill extensively for it.

This is a good place to get your wellness back on track. They do have great therapists, some pay…read moreattention more than others.I've noticed. I find the guys to be super attentive and carefully explain everything from paperwork to start therapy all thru the exercise is for your particular injury. This is just all around a great place to get some physical Therapy that the Dr. ordered

The staff is very knowledgeable, they take the time to explain your injury to you as well as show…read moreyou in the computer. I have a back injury that I've been suffer from for over a year and my doctor never took the time to explain it to me much less show me what muscles were involve, but they did. Ever therapist I worked with was top notch and I would recommend this facility to anyone who need physical therapy.

The physical therapists here were all competent. I'd highly recommend Dravya as her exercises for…read moremy Achilles heel improved my pain level dramatically. Without her recommended exercises and knowledge, I believe I'd still be struggling significantly with Achilles tendinopathy for another 2-3 months.

Unfortunately would definitely NOT recommend ATI Issaquah. It is obviously run on a shoestring…read morebudget: - The reception area is blocked off & unused (no receptionist) - the 7-8 private treatment rooms (all closed & dark; all patients meet & are evaluated in a single work room) - therapists are booked TWO patients per session (meaning my treatment was juggled with another patient every session & I was NOT told this during my initial call to seek treatment). Patients who need one-on-one care due to balance issues, beware! - Small staff - they have very few therapists, most are contractors & the one employee therapist I had (& liked) quit during my treatment due to disagreement with management over everything I'm listing. - Storm conduct - Issaquah had a huge fall storm with power outages. When I called to verify my appointment would happen, I was told the clinic was open. The clinic was open WITHOUT power meaning no elevator (patients like me on crutches had difficulty getting to 2nd floor for treatment), patients in wheelchairs couldn't get up to be treated). The clinic was 55 DEGREES F yet patients were being treated in a room with no power (none of the equipment requiring power could be used, therapists couldn't make notes in patient charts for several days due to the length of time to restore power, the elevator wasn't fixed for several weeks & patients were not informed of this. - Therapist DIDN'T listen - I was only recently off crutches after a major microfracture procedure & a contractor therapist pushed me so hard I had to get back on crutches for a week the day after the session. During the session in question I told her she was hurting me and yet she continued. When I came back on crutches the follow session & told her my concerns, she said, "I'm not sorry for pushing you so hard." That was DEFINITELY my LAST session at ATI!!! And apparently this contractor was leaving in a week to go to another contract. Due to my new increased pain that continued as a result of working with that therapist, my surgeon prescribed PRP injections ($1200 out of pocket) to get the pain under control. But it gets better, read my last bullet... - They didn't READ my surgeon's prescription!! My prescription called for BFR treatment. I didn't think I needed to thoroughly understand the prescription as the therapists are the professionals. It wasn't until my new therapy clinic started treating me with a blood pressure-like cuff & told me this was part of my surgeon's prescription that I realized ATI doesn't offer BFR and simply ignored that part of my prescription without informing me. If you CAN'T meet a prescription, TELL the patient. I do not like leaving poor reviews, but this sadly was a very bad experience.