HORRIBLE CUSTOMER SERVICE…read more I had a stroke and my DR sent me here. I called a month ago and scheduled and gave all my info and insurance. They said I was FINE. Today I was dropped off by hopelink since I can't drive. And I went in to my appointment. Im not able to drive at the moment. I walked in the door. No greetings or warm smile. Just some person that looked like he was in high-school or just graduated that very very rudely said "ummm who are you?" Then wouldn't let me walk over to him and put up his hand to stop me from coming closer. I told him my name. I am disabled and it was very awkward. I wasn't loud enough apparently so he got annoyed and sighed frustrated with me and wheeled his laptop closer to me. I showed him the text they sent me confirming my appointment. He sighed annoyed again at me. Then looked at his schedule. Then he said he saw a note saying my insurance was out of network. Im on medcaide so this didn't make sense . They told me on the phone that it was fine. They never called me and told me prior to my appointment. The kids kept being RUDE and could care less that I was stranded there for the next hour to stand outside waiting for my pick up ride. This is the worst physical therapy with the rudest teenager working here.

I had a bad accident and ATI helped me do exercises that helped can do at home AND at the gym…read more Thank you Bethany for your expertise!

After a wrist injury at work I needed OT to regain flexibility, strength, and confidence to get…read moreback to 100%. Everybody in the office, from Bree at the front desk, to my therapist, Loc, helped me reach my goals! The relaxed, yet professional attitude of the entire staff brightened my days. I hope to never return, but am sure they would help fix me again if necessary. Thank you folks.

I look forward to my time at Highline Physical Therapy in Federal Way, WA. All of the therapists'…read morecare about their patients. They ask and really listen to how we are feeling, how things are going, what has worked. They show such personal attention it is fun to go there knowing we need to put in the work and we will enjoy the great outcome.

Highline Physical Therapy is absolutely awesome! If I could give them 100 stars I would do it. I…read morewas diagnosed with a third form of arthritis called osteoarthritis which is not curable. When I first arrived at Highline, I could barely walk through the door. The therapists I met were Cheryl and Daya. The majority of my appointments were with Cheryl, and she was absolutely amazing! In less than 3 months with two appointments a week, I was back at full force. I'm 81 years old and can now easily walk miles, work in the yard and lift weights. I was sent home with 4 sheets of exercises that were designed by Daya. And last but never least, if I miss a day of the exercises, my body hurts!

The best physical therapy I have ever had. Marianne is the best! She is very encouraging and really…read moretakes the time to understand your concerns. I have experienced bad physical therapy in the past. I wasn't thrilled about the thought of going yet again. I'm so glad that my Naturopath recommended Marianne to me and I was able to get some help with my chronic pain

I was having trouble scheduling at another place for three months and Wellspring was more…read moreconvenient to me for their hours and many other reasons. I came in and asked all the questions I possibly could to make sure it would work out and ended up scheduling and moving my referral over, which was not easy to get from the first place. Two weeks later, I came in for my appointment which lasted almost 1.5hrs. The therapist recommended 2x/wk and I agreed. She walked me to the front desk where I'm told they can't accommodate me because they're booked out for weeks and I could maybe get in ONE day between then and the next available. I think if they would've worded it that way when I asked all the questions or somehow made me aware that they'd be able to get in me in for the initial appointment soon but treatments wouldn't start until weeks later. Then I would've kept looking. I then a few days later called and asked to speak to the owner, who called me back and was everything but helpful. Her level of sarcasm towards the situation by making comments such as; I'm sorry I couldn't be 100% fully staffed for you, are totally unnecessary and unprofessional. After explaining to her how unsatisfactory my experience had been and now I'm having to look for a new place, and how I didn't thought it wasn't fair that they were still going to bill my insurance knowing they couldn't accommodate from the beginning, I realized she didn't care to help or alleviate the situation, I gave up. I feel like this place lies to people just to get them in for that first appointment since it's the one they can bill/collect on the most and that's all they're after. They don't actually care about the patients or their treatment. I manage a few clinics and if my staff ever scheduled someone knowing we wouldn't be able to accommodate after the initial appointment, not only I, but all my providers would do everything possible to make sure they get on the schedule the amount of times were recommending until the schedule allows for more appointments. Either stay during lunch, come in earlier or leave later but we'd make sure our patient is taken care of. This place didn't even try and that's after I spoke with three people including the owner. And yes, after all that, they still billed my insurance because "I still got the evaluation" An evaluation that would determine my treatment frequency which they couldn't accommodate. Which if they would've told me from the get go, said evaluation would've never happened.

I have gone about 3 times, Fridays and try to go on Mondays. The hospitality I have received from…read moreboth occupational therapists has been great. I had a wrist injury and thought to just shake it off and it was like 4 months and no signs of letting go. I have gone 3 times and I have felt hugeeeee progress with the exercises, warm ups, proper ways of strengthening, conditioning, an injured part. They don't bore you so having conversations at the same time healing has been an awesome experience for me. Close to home, great care, hospitality is more than asked for which is awesome, 10/10 to recommend.

As stated by other people, this company does not know how to bill patients correctly. Going in for…read morea regular PT appointment and they incorrectly billed me for some odd service that they never even came close to providing or disclosing a cost on and are not trying to send me to collections for their mistake that they won't admit to or correct.

Dr. RIMM & Tyler are amazing!!! Both of my teen athletes go here and they just always go above and…read morebeyond here. They become family! I'm just extremely grateful to have found them. They have made a huge difference in my kids physical abilities and helping with any injury but more importantly preventing any future injuries. I refer every athlete I know to them. They know what they are doing and care about their patients! It's hard to find that nowadays.

Tanya was amazing. Best body work ive ever had. Suffered from severe motor vehicle trauma but…read moreshe's putting me back together. So blessed to be established here.

On 6/18/24 I called to schedule an appointment to transfer my care from my PCP. I spoke with a lady…read moreand she said they do accept patient to transfer a care. I wanted to schedule an appointment for July 9 as my last APF appointment was back on 6/10. She supposedly scheduled it and I marked it on my calendar. I also ask to schedule massage therapy as well as I got authorization for 6 visits. She said ahead of time would need to contact my case manager for authorization and she would call me back. I provided all information to her including case number and case manager information. 2 days later, which is today, and I didn't hear back. I called and another person answer and told me I don't have a file or if I called the right place. At this point, I felt like my personal information is jeopardize. I was transfer to another person and she said if I had the referral sent over.... I reminded her that when we spoke, she said she wouldn't take my letter of authorization I received from the case manager and she would need to contact them herself to verify and she will call me back to confirm and schedule it. She brushed it off like she didn't understand. With such dysfunctional in their front office, I don't want to complicate my case anymore and end up not fighting back and go with another provider elsewhere.

This was a great place for my P/T after a left knee replacement in December, 2022. I wasn't…read moregetting the best P/T at a place I'd chosen, so I moved to Physio Health in February, '23, and took off to steady improvement right away! I saw mostly Karl and Danny for P/T twice weekly, and they made their goals clear, and really put me through a lot of exercises to get back to normal exercise routines on my part (I'm a gym rat...) I just felt that their treatment was tops in professionalism, and everyone was friendly and very positive, along with us all having some laughs and good humor along the way. There's plenty of parking next to the building, and you're also close to a good little Mexican restaurant in the same building, and a giant Goodwill store behind Physio Health's building. I was able to graduate on April 12th, and I can look back on some great treatments. They also use tens machines and other tech stuff.

I've had physical therapy at IRG PT at the Bonney Lake location for three separate issues over the…read morepast three years; sciatica nerve/lower back pain, knee pain, and most recently following shoulder surgery. The front desk coordinator (Avery) makes you feel welcome the second you walk through the front door and Dr. Alain Zurmuhlen is extremely knowledgeable in his profession and shows a genuine caring for his patients. Alain listens to your concerns, is thorough in his assessment of your needs, works with you to develop a treatment plan and closely monitors your progress to ensure successful end results. I highly recommend IRG PT in Bonney Lake.

I went in with a nagging hamstring issue and left with immediate relief and a plan for further…read moreimprovement. Aaron was professional, knowledgeable and caring. Will definitely go there next time I need help.