A different kind of PT with great results. They really listen to what's going on personally, and do…read morea great job at solving hard issues people have.

Today, everything and everyone is rush, rush, rush. Not at Rainier Physical Therapy. Here, they…read moretake the time to study the situation (lower back pain in my case) and then follow recommended principles to achieve maximum success. The PTA that treats me is Mehtab Sidhu. This young man is dedicated to his craft, thoroughly professional but the kind of guy you want to go to lunch with just for the conversation. Ever the student of his profession he takes my treatment very seriously and I am seeing incredible results. Thank you Mehtab and Rainier Physical Therapy!

The entire team at South Sound Physical Therapy has been great to work with. I really like the…read moregenuine kind & positive energy atmosphere (not over-the-top fakey-fake, the team has great working relationships with each other & it is passed on to patients). The ladies (especially Ebony) at the front desk are friendly, efficient, and are willing to work with a client if there's an issue, as long as it's quickly resolved (I forgot my wallet on my first visit). As I come from afar, it's appreciated when the staff is able to work with me if the traffic is horrible (beyond my control, although I give myself 1.5 hrs to commute from south of Olympia, normally 45 min. drive). A++ The therapy technologists are always ready to help, know exactly which exercises to do, how to smoothly transition from one to the next, making it an easier process, and creates a routine for patients to follow- kind of like learning a choreography. My therapist Lani has been invaluable: immediately immersing me in the scientific knowledge regarding my condition, ecstatically answering my many minute detailed questions, and giving me as much detailed information as my brain could absorb (she's passionate about sharing info). This valuably deepened my time, investment, & working with her has been a life changing experience for the better, as I'm able to understand my condition, limits, & how to overcome them in healthy & productive ways vs. continuing to damage & push thru pain. She is VERY GOOD at making hand braces & ensuring they fit right. I had a major plumbing issue a few days after receiving them, and after 3 days of shoveling, my hands & wrists were irritated, but not thoroughly trashed due to the braces' protection & the exercises I had been doing to strengthen my fingers. The next day my hands recovered after a heated tens session, exercises, and adhesion scraping Lani did after carefully evaluating the damage. Overall, I 100% recommend SSPT & IRG to anyone who may need the services they offer. It was definitely worth my time commuting the 1.5 hrs thru bad traffic to get there. THANK YOU IRG & South Sound Physical Therapy! Thank you to your entire staff!

This is a well-run practice with friendly, attentive front desk staff. The stand-out is Dayna…read moreBriggs, the physical therapist who tackled my various ailments with great skill, a compassionate manner, and the use of educational tools and motivational encouragements for me to work on my healing. She is a lovely, kind, and attentive practitioner. I can't say enough good things about this special person!

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.

I have been a patient there a few times and oddly enough, the therapist had no recollection of me…read more I understand that they have a lot of patients, but I had been there a number of times within a few years and they couldn't remember me. The first time I went there, Jamie was there and she was great. I didn't know that I would be going there and handed off to new people every time and they would have interns who were there temporarily and each therapist would be working with multiple patients at a time. The individual care is not great. I have a huge problem with one therapist in particular and that's the reason why I'm writing this review. I don't know how she can continue to do what she does and no one else does anything about her behavior. Toni is a very outspoken and unprofessional person who has said things in front of the whole gym that actually made me uncomfortable as a patient. What ultimately made me upset was how she treated me as an individual by telling me that I wasn't really hurting and that I needed to go to therapy because I needed to get over it. When I looked up her training and how long she has been working, I couldn't believe that she had the blind confidence to tell someone twice her age and double her education level and experience that I needed mental therapy for my physical health and pain management! She needs to learn how to manage herself and stick to what she's been trained in at Green River Community College.

I can't give them a 1 cause not EVERYTHING bad, there are a "few" good things they have going…read moregood. 1) The ladies at front desk are friendly, and very helpful and do a spot on job! And they have a heated pool fir therapy. The therapists, however seem to just put me to whatever they want to just to keep me busy, not to explain why they have me doing certain regiments of exercise and what the benefit of each will produce for my peripheral nueropathy and balance. I had a difficult time getting on a bike because of my mobility limitations and. Instead of getting assistance the therapist watched me struggle to get on the bike. Almost faltering till he finally offered a step stool and his arm to stabilize me. He walked away once I was on and said I had 10 minutes, but someone else would be assisting me once I was done, and he had a timer to be sure other therapist was aware of my time. My timer went off and I kept slowly pedaling for another 5 mins. Before another therapist came to take me to lay on a bed and instructed me to do some leg lifts with a band under my feet for 30 seconds 3 times on each leg. He began visiting with me, and I lost count. He was not really paying attention if I was positioning right and he did not bother timing the lifts either. I caught a cramp in my left leg cause I think I did too many reps while he kept talking asking me general friendly questioms that kept throwing me off count. After that was over he had me do some instructed stretches on each leg He then said another therapist would help me cause he had another client to get. I finished and waited, but needed to use the restroom, so I let a therapist working her computer know who I was and if my new therapist came for me if she could let them know where I was at. I returned and asked if anyone came for me, but she said not that she was aware of. So I proceeded to walt, and wait and wait. My time was up and I was frustrated letting the gal on the computer know I had to go, and I was very upset how much time I waited for no one to come back to complete my alloted time. I asked the kind and helpful ladies up front who I would issue a complaint with and they got one of the initial therapists who helped me to hear why I was upset. He apologized and understood why I was upset and he forgot to come back to me cause of working with another client. The manager there said she could refund my copay or in a few weeks have a check mailed to me cause they could not credit my copay since I laid using a debit card?? On 2 other times they have canceled appointments that I scheduled a month in advance for lack of enough therapists. Love the pool staff, but also have noticed therapists while nice and kind also visit more than instruct or explain benefits of each exercise regiment. My nuerologist wanted me to use his referral preference, but I opted to use them because of the pool therapy and poiximity to my home, but now reconsiderring the recommendation to get hopeful quality care worth my expense and time. herknow that I

I'm still seeing them. My main PT is Anna. I like the late appointment after 5:00pm but it is…read morereally hard to come by because I work from 8-5p. That being said, the saw the new guy and his name is Jake. This Jake is the same person from State Farm. Just kidding. He is was pretty cool and we connected immediately and we talked about sports so I get my mind off from the pain I have been experiencing recently. He gave a few more exercises to do at home. He was great from the beginning. I went back to grab more appointments with him.

Coming here helped get back to living my life pain free. The front staff was so nice and helpful…read morewith anything I needed. They also have this check in system that make the process so easy. The facility is clean and well kept. They have the best equipment and staff at this location. I also appreciate that I got one on one time with my Physical Therapist. I was recommended to come here by a friend and was told to specifically see Jessica. I'm so glad I did! She was so patient and I had such a great time during my appointments. She was always so mindful to make sure my body was able to handle my stretches and exercises without pain and discomfort. I was able to take everything she taught me and properly do them on my own at home. With all the tools she gave me, I got my body to where I wanted it to be within a few weeks. She definitely played a positive role in my road to recovery.

Dr. Gray is an amazing surgeon. He specializes in hips and knees and is extremely knowledgeable…read morewhen it comes to these types of surgeries. His approach is very simple and effective keeping in mind what's best for the patient and is never the first to jump into a new procedure until it's proven out. The office staff is always very helpful and very welcoming. Top notch staff. I highly recommend Puget Sound and Dr. Gray.

There was a slight mixup in my scheduling and rescheduling. I got to talk to a young lady in…read moresurgery scheduling named Queena She was so pleasant and engaging and helpful. It was amazing. She took care of Business. She took care of me. thank you Queena!!!

While this is also a review for Washington Gastroenterology, as my Dr. works there and also does…read morethe procedures here, I'll leave a rating here. My doctor was Dr. Agrawal, and the procedure was a colonoscopy. I received very thorough instructions on prep, as well as what to expect time-wise for each segment of care on the day of the procedure. I was sent texts with links to videos on what to do throughout the week to prepare. They allow you to take a rideshare company to and from the procedure vs. insisting you find somebody who can be free for a couple of hours during a workday (might not be the case if you have an end of day appointment, as you do need to stay longer in recover if you do this). All the staff were nice. The location was clean and well-kept from what I could see. No pain or discomfort afterwards, the post op nurse gave me clear discharge instructions and kept me updated on when I could call a ride to the minute, Dr Agrawal came and discussed my results with me, and another staff member walked me down to my ride to ensure I was off safely. While this isn't a place you're going to say "I loved it and can't wait to go back!" I'm glad I was encouraged to do a colonoscopy and not count on the negative Cologuard results with it's 8% false negatives (I've had friends dying of colon cancer, rates are up) and now I feel safe to not stress about it for the next decade unless I get symptoms.

My son had his first endoscopy, he seemed a little shaky and nervous. After the first attempt…read more trying to put in his I.V. line didn't work, so he was going to have to have someone else attempt (he was dehydrated), when he was going to leave to get his line put in, he got wobbly and fell about 5 nurses came in right away to help him and put him on a bed. I was told that some patients do have that reaction and it just comes on without a warning. He was put in his waiting room, I.V. was able to be put in. He had his procedure done, and by the way they are Nurse Anesthetists, and are very much certified and well trained, not like a previous reviewer stated. Dr Donner did his procedure. He was checked on and made sure he was fine, before and after, I also received a follow-up call the next day. Great Great service and care.

I just got referred to physical therapy for hip pain and when they called to schedule me they said…read morethe earliest they could get me in was at the end of August. That is completely unacceptable. This was the same for the Tacoma and Gig Harbor offices as well. So I guess I'm just out of luck or have to deal with the pain until August...

Terrible Clinic I had a doctors appointment and the wait was over 6months when I go in they tell me…read moremy doctors is sick never sent out an email or notified my my chat then proceeded to say her last day is at the end of the month on top of that the front office lady did not offer to reschedule me. the experience here is awful and they are careless.