The therapist was very good, professional and had a great bedside manner…read more However, the arrogance, rudeness and lack of respect for me as a patient and lack of regard for my payments and the unaccounted for charges and what appeared to be a lack of a regular cleaning procedure was unwarranted. I was over charged repeatedly with the warning that it would take 4-6 weeks to process the refunds. For several weeks the clerk refused to check and see what my actual co-pay was- when she finally relented, she seemed embarrassed to find that it was only 3.00, and against my better judgment, I decided to continue with my treatment there. I had started at their other location, loved my therapist- then one day she was gone and I was handed off between different assistants each time, that didn't even take the time to find out what I was suffering from before they put me on equipment that would have further damaged my condition. I had a serious car accident and was barely walking on my own, having recently graduated from a wheel chair, to a walker and was afraid of falling as we were required to share much of the equipment at the same time. It was suggested that I might do better at their smaller location. I really liked the therapist as well, at the new location, it was much smaller, and didn't feel as much like a "factory " for lack of a better word. The therapist took his time a gradually worked me up to more intense workouts. On my very first visit though, and subsequent visits, the clerk would take my credit card ( they are not permitted to take cash) and hold it on the other side of her desk until I had signed the receipt, instead of handing the credit card and drivers license back right away. We are talking about a 3.00 charge. They weren't going to treat me until it was paid, so I'm not sure where the concern was, but the lack of trust of their patients, from the very beginning, was evident. I was there twice a week for many months, but was regularly charged 20-35.00 per visit for my co-pay, even though I reiterated that my co-pay was only 3.00. I was told by the very rude and caustic clerk that they were allowed to hold that much. She vacillated between being snarky, sarcastic, and actually yelling at me. I took this poor treatment from their administration for as long as I could because I believed that my therapist was doing me some good and I very much appreciated his efforts. I was in a lot of pain and it was difficult to fight. I also quietly asked them to please clean the equipment handles after each use. The patient demographics in this location are mostly elderly people who may have reduced immune systems. They couldn't seem to find the antiseptic wipes, but eventually came around, and stated wiping equipment down for me. I'm not sure it was an overall practice. Eventually they stopped cleaning the equipment after each use. I started wearing gloves when I became sick several times after my visit. I don't know if my illness was attributed to the lack of sanitation, but it didn't seem worth the risk. The clerk could barely control her contempt. Then in January, the clerk asked for a large deductible. I had already met my deductible through several other Dr visits and let her know. She seemed upset, so I paid it. Of course, we were back to deducting the 3.00 co-pay from the large hold, which conceivably could take many, many months to use up. I let it go- then caught Covid. The last outing was at PT - but it is hard to say where it came from. I finally recovered and was on my way to therapy when I received a call from the clerk. This was the last straw - we now had a misunderstanding over the appointment time. I was very careful to write the time on my calendar, and my fiancée, who could hear the conversation which was on speaker phone, also wrote it on his calendar. The clerk had called and said that I missed the appointment- that it was a half hour earlier than I had recorded. I told her that I had made the appointment through the main office as this clerk was out due to the snowstorm and the office was closed. The other clerk said that she had already checked with the clerk that made the reservation, and said that I had insisted on the earlier appointment. This is non-sensical as I had no other appointments that day and I typically like to keep appointments at the same time- less chance of missing it- why would I change just one appointment time for no reason? I sensed an ulterior motive behind this so I asked the clerk point blank, if she was trying to end the relationship? She said, with a gleeful cackle- that yes- that this would be my last warning. I then spoke to the Therapist, expressed my gratitude for his treatments and said I would find another therapist. Life is too short I really wanted to love this practice- but I believe that the corporate culture was intolerable.

This is a cautionary tale. 1. Do not believe all the 5 star reviews. Not even the Pope gets…read morenothing but 5 star reviews. Read your paperwork they get you to sign while you are ready to get therapy--I wish I had. Billing comes a month later so you do not know how much you are being charged until it is too late. Some of the other negative reviews are spot on, you wont see them on their site. I was told several times they checked my insurance and the MOST I would be charged is $35 per session; they never told me my insurance (High End) would charge $70 toward my deductible. They NEVER told me they would charge several hundred for "The Evaluation" at the beginning--a joke. Sessions were never an hour, the last one I was cut short 15 minutes because a new cllient was waiting for a eval. I did not continue with this group.

My wife and I have used Doyle and Taylor for many decades. They get 5 stars across the board. Even…read morewhen we were sent to other PT places they feel short across the board. Everyone there is so experienced and has years of experience.

I strongly recommend. My family uses this therapy clinic. Cured many ailments. Staff very…read moreprofessional. My whole neighborhood uses them.

A very welcoming business. They make you feel as if they(the staff)have known you forever. I had a…read moretotal shoulder replacement procedure. I couldn't move my shoulder at all. The 2 therapist worked on me with such care. The receptionist made sure that I was comfortable at all times. I would recommend this small business to any and everyone.

My wife currently is a patient going twice/week - once on land and once in the pool [this is…read moresupervised]. We have found the staff from therapists to support to be professional, knowledgeable and very supportive. This is one of the few that does provide supervised pool therapy. We have used several PT services [she and I] and this is as good as any other. We would not hesitate to use the again. They make my wife feel good snd special- you cant ask for any more than that!

I can't give them enough positives!!!!21+ years ago and because of it, I have had numerous…read moresurgeries, related to this injury, over the years. Hence ,I have been to MANY PT offices with most being okay and some simply lost sight of the patients. I found PT FORUM, Annapolis in 2018, after an ankle fusion surgery. It was dramatically different from all the rest. Everyone in the office is WONDERFUL! 2022 - I am back again this spring after a hip replacement. They listen to you. WOW! They are so professional, proficient and friendly. They will provide manual manipulation when needed (which I found most others not wanting to do). It's almost like you are visiting friends. I cannot highly recommend them enough. I have more surgeries coming up and I plan to return to them again and again. I don't know how anyone could say the place is dirty - No way! It is neat, clean and everything is in its place; the staff are always well presented. It is a smaller place than many others, but it means nothing in comparison to the fact that they provide excellent care and CARE about their patients.

I was a long-term patient of this medical practice and always very satisfied with my service up and…read moreto the point where my Military Disability required me to ge a Service Dog to support me. Even though I have a VA prescribed Service Animal from an Internationally accepted accredited supplier, they decided that they would violate my rights under the ADA, publicly humiliate me, and refuse me treatment unless I submit to illegal questions, supply illegal information, and adhere to illegal restrictions on treatments. When I pointed out that they were acting outside of the law, instead of apologizing and moving on, they doubled, even tripled down. If I can not trust them to follow ADA, how can I trust them to follow other laws? If I can not trust them to admit an error, correct it, and move on, how can I trust them with my care? The answer is I can not.

Lowering my previous review to a half star. Please don't expect any decent care or any follow up…read morefrom them. It's a great place if you want to chat it up, see pictures of the new kids, get up to speed on relationships or watch other patients struggle to get any direction. Seems like they thrive on their weight loss practice since that's out of pocket.

I love supporting small, local businesses because they care about their community and always go…read moreabove and beyond for their customers/clients. If you want a therapist who really cares about your progress and who closely monitors and modifies your treatments on a regular basis to make sure you are progressing, Renee is the one for you. Awesome place that I recommend highly!

Rene the owner is the best. I have had numerous Orthopeadic surgeries. Shoulders .knees etc . I am…read morestronger now than before with no aches or pains She is the Princess of pain

This new location here in Annapolis, MD. Has a great physical therapist to patient ratio and…read moreknowledgeable staff. It's a pleasure being here working through my recovery from shouOder surgery.

I Highly recommend Encompass in Stuart' ,Fl I have been…read morehere transported from Ambulance. The Rooms are Spacious. The Staff were All Fabulous. The Physical Therapy When I went were Spectacular. Turns out when I left I had a Bad Infection that's why I couldn't Work Out. I had issues before I went. Went right from the Hospital. I can't Rave about Encompass Physical Therapy Enough. My Stay was Amazing. Can't get any Better than this Place. Top Notch I Highly recommend Encompaass.

I highly recommend Encompass PT. I had hip surgery, and because of the care I received before and…read moreafter, my health and physical improvements have been exceptional. The front desk staff has been incredible, especially with scheduling, billing, insurance, communication, courtesy (just top-notch customer care). Everyone is extremely helpful, kind, and responsive and have gone out of their way to accommodate me. Thank you all for what you do and for giving me back my golf game! (Grateful)