I had an appointment on 8/17/26 @11:10am for left blockage due to earwax impacted. The provider…read morecould not finish removing the wax and gave me a referral to a ent in Enfield CT which I did not want. That afternoon I went to Holyoke urgent care across the street and they finished the job and removed all the wax but the provider at Priority 1 caused some ear irritation near the canal which is very tender and needs to heal. I would like a refund on this visit along with my Co pay amount as well. Thank you Robert Durant 137 Simonich Circle Chicopee, Mass 01013

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

On February 10, 2026, I received an injection of cortisone to decrease the amount of pain in my…read moreshoulder and arm. My Primary Care Physician had opined that the rotator cuff might be the problem, and that cortisone might help. Within hours of the procedure, the pain was gone! Yesterday, on March 29, 2026, while visiting my wife in her hospital room, I leapt from my chair to prevent (successfully) a table from falling over and caused excruciating pain in that shoulder. My phone call to N.E. Orthopedics today confirmed my suspicion that it was too soon for a follow-up shot, but I was dismayed to hear that their company might not want me to return. Frankly, I was so shocked to learn that information that I merely hung up without seeking an explanation.

I had an appointment that I could not keep and tried numerous times to reschedule. AI Emma was at…read morethe switchboard. My identifying information was taken. Emma stated it could not reschedule my appointment. I asked to speak to a human. Was told there is a ten minute wait. Fine. Emma immediately proceeded to repeat the office is closed (it was 10 AM on a Tuesday). "You can hang up now." I went to the office today to try to reschedule and was informed I have to CALL to do that. I proceeded to describe my experience from the previous day and suggested maybe they should contact IT or the AI provider because the system obviously is not working properly. My suggestion was met with indifference. And she repeated the only way to reschedule was to call. I was simply trying to reschedule but also help. I hope AI Emma doesn't eventually replace the indifferent human with whom I spoke. The confidence in AI Emma's voice when she said, "you can hang up now" was unprecedented. I am leery of what to expect if I follow through with my referral.

Dr Wintman has to be one of the best. So very caring and patient. My surgery went very well…read more Recovery too. Huge success. I would recommend him to anyone. This dr cares the old fashioned way!

Both my hands would fall asleep EVERY SINGLE TIME I drove past 10 minutes as well as in my sleep. I…read morewould have to constantly rub them or shake them out. Finally I decided to get them checked out. I went through a few tests at the office. Dr. Wintman told me the tests showed my case was mild. "Mild" I thought? No way! He then assured me that just because the tests show mild does not mean I do not have a worse case. There was no way I could wait any longer dealing with my hands. I planned on only one hand to see if the surgery worked. I was very nervous. The surgery and recovery time are quick and PAINLESS. Out of surgery Dr Wintman told me the carpel tunnel area was extremely tight. Thank goodness I wasn't crazy! I had pain of about a three on a pain scale. No need for medication stronger than ibuprofen. It took about two weeks for a full recovery. I immediately scheduled the other hand. Dr Wintman explained every surgery is different and not to expect the same results. After the second hand, I had zero pain. Dr Wintman said this hand was much tighter inside. This hand actually hurt me less. I was back to work after four days. This hand took longer to recover. The feeling I had was like a slight lagging feeling in my hand. I knew it just needed time and to be rubber out. I am two months out from both surgeries and would do it again!! ( even though I won't have to). I 1000% recommend Dr WIintman and his staff!

Had to go outside Adult Medicine to make a PCP change because Adult Medicine staff would rather…read moreinvest extra energy in making it difficult. A nice woman in Peds made the change and it took only a minute. Candace had repeatedly put me on hold just to tell me to call insurance AGAIN, purposely ignoring me and interrupting me when I repeatedly attempted to tell her that I already called insurance twice (they couldn't help because TRINITY needed to correct a coding on their end). Because of her and other nasty Adult Medicine staff, I had to drive over there to get basic help and it only took someone in the Peds Department a minute. There are plenty of bad reviews on Google about how rude some of the Adult Medicine staff are. I am no longer willing to tolerate it. We shouldn't have to. What ever happened to just doing your job? Don't like that? Healthcare is not for you.

This place is absolutely horrible! You can only make an appointment by my chart if it is working…read more They never answer the phone. No one is nice except for Dr. Malik . Do not see the PA Luciann unless you want to be bullied! My daughter will not go back because she is afraid of her! Luciann misdiagnosed my broken foot and I walked on it until it fused together. I made another appointment, and she was scolding me for not doing my stretches. I went to NEOS , and they couldn't even believe it! Recently went back for neck pain, and she was acting like a drill Sargent! She bashed my dentist for his diagnosis approximately 4 times. She kept throwing question after question at me, and I felt like a child. She stopped and just stares in my face. This lady is horrible, and I have never felt to uncomfortable in my life. She never greets you, never says anything just walks out. If I wasn't in a full panic attack when I left I would of told her off. She absolutely has no respect, or dignity. Shame on Luciann.

This is a Family Chiropractic outfit. Two good Doctors,…read moreefficient staff, and multiple services covering a wide assortment of ailments. My experience at Dr. Andre's clinic thus far informs me these guys do well with Veterans ailments. The headache I've had since the Vietnam War feels a little better these days, and the old back gets a good stretch; and the desert is - the neck twister/cruncher (not sure quite how else to define it) which definitely realigns your gyro and gets the blood going like it should. These boys know what they're doin'. They sure get my vote; and when one drives 50 miles each way, that means it's worth the trip and the time!

I deal with chronic neck pain and after 2 spine surgeries I have not felt relief since 2010...when…read moreI got in my car after the treatment my pain was 90% gone...omg it's a bit expensive because insurance doesn't accept the treatment right now so that's why it's not 5 stars...the doctor is very professional and answers all your questions so he gets 5 stars and the staff gets 4 stars for giving me the wrong price for the treatment over the phone. I will continue to get the treatment and recommend it...

The best chiropractor I have ever seen. I have been seeing him for a few years now and he does not…read moredisappoint. I have fibromyalgia and 2 vertebrae out of alignment (1 in neck causes many migraines). He offers some stretching to do in between sessions. He is typically very punctual. The office is clean, receptionist is very friendly (you probably have to leave a message to receive a call back if busy or closed, but never a problem). I learned about him from a fellow massage therapist who highly recommended him. And I agree!

I have always been very leery of chiropractors. But my back was bothering me for months and my…read moredoctor couldn't seem to solve it. So I went to Dr. Steve. I told him I did not like the idea of being cracked and he said there are other methods. After about three gentle sessions my back was doing great. Months later it still is. I go for an adjustment periodically. High confidence in this man.

Therapists are excellent! They know when to push you to keep working forward in your healing…read moreprocess. Always pleasant and supportive. I'll go back after my next surgery!

Staff is great have been helping me get better. Food isn't that bad. I would recommend this place…read moreto anyone who needs physical therapy

given how understaffed almost all health facilities are these days these people did a great job…read moregetting me in for a steroid injection for spinal stenosis that was cripplingly painful. The procedure went very smoothly, the staff was patient with my nervousness and questions. The next day I could move pretty freely again for the first time in over a year and cleaned my house! Thank you all.

The doctors are great but good luck reaching a live human. They have an AI Bot named Alice. She…read moretakes messages, but as far as I can tell she never forwards them to anyone. Alice scheduled me for an appointment in Northampton with a doctor who does not see patients in that office. Even if you do reach a front desk human, they really aren't very personable.

I have been going here for years. The staff is excellent always more than willing to help. Dr. V…read moreis the most caring and gentle Dr. I have ever seen. Office is clean and bright but still has beautiful personal touches to make you feel comfortably. I highly recommend this office.

From the owner: Gynecological careread more