I booked a tour with Say Hueque, trusting them to provide a safe experience. The company failed to…read morewarn us about the risks of altitude sickness in any way. Their original itinerary had us ascending to 4,300 meters at the Tatio Geysers after only 30 hours of acclimation, far below the recommended minimum of 48 hours. When we missed a flight and informed them well in advance, they failed to warn us that our acclimation time would now be reduced even further--to just 18 hours.
As a direct result, both my partner and I suffered severe altitude sickness, including crippling headaches, nausea, shortness of breath, and concussion-like symptoms that lasted for five days--at times leaving us unable to read or even stand properly. When we raised our concerns, the company blamed us instead of taking responsibility for their poor planning. They refused to issue any refund, despite their negligence directly putting our health at risk.
Beyond this, the company displayed gross incompetence throughout the trip, including:
--Failing to provide bilingual drivers, despite us paying for them.
--Double-booking our hotels, leaving us stranded.
--A so-called 24-hour emergency line that went unanswered--and when someone did pick up, they were unable to communicate in English as advertised. (See attached photos.)
This company is reckless, unprofessional, and unsafe. They care more about taking your money than delivering a competent, let alone safe, experience. Avoid them at all costs.