I booked a tour with Say Hueque, trusting them to provide a safe experience. The company failed to…read morewarn us about the risks of altitude sickness in any way. Their original itinerary had us ascending to 4,300 meters at the Tatio Geysers after only 30 hours of acclimation, far below the recommended minimum of 48 hours. When we missed a flight and informed them well in advance, they failed to warn us that our acclimation time would now be reduced even further--to just 18 hours. As a direct result, both my partner and I suffered severe altitude sickness, including crippling headaches, nausea, shortness of breath, and concussion-like symptoms that lasted for five days--at times leaving us unable to read or even stand properly. When we raised our concerns, the company blamed us instead of taking responsibility for their poor planning. They refused to issue any refund, despite their negligence directly putting our health at risk. Beyond this, the company displayed gross incompetence throughout the trip, including: --Failing to provide bilingual drivers, despite us paying for them. --Double-booking our hotels, leaving us stranded. --A so-called 24-hour emergency line that went unanswered--and when someone did pick up, they were unable to communicate in English as advertised. (See attached photos.) This company is reckless, unprofessional, and unsafe. They care more about taking your money than delivering a competent, let alone safe, experience. Avoid them at all costs.

I inquired about a Gaucho/Estancia experience and received a reply, "we'd love to help you plan…read moreyour trip to IGUAZU!" Twice! So sloppy. Yet I gave them the benefit of the doubt and proceeded to try and book the Estancia day with her. Ludmila was slow to respond to respond to basic questions and I was spammed over and over again "Hi! We'd love to help you plan your Argentina trip!". Except for the one thing I was asking for! Ludmila upsold us to a PRIVATE Estancia day tour at a significantly higher price and day of, surprise! We were on the regular group tour, not the private tour we paid for. We asked to be refunded the difference between the premium we paid and the cost of the regular group tour that was delivered and Say Hueque went silent. Dishonest. If you want to be avoid being frustrated and ripped off on your vacation, avoid Say Hueque.

The women at LOL have it down! We came to Argentina for a fishing trip in Patagonia, and LOL booked…read moreall our arrangements other than fishing. They picked us up at the International airport, took us to our hotel, arranged tow city trips (biking and a mural art trip), recommended restaurants and told us a bit of history. They were so efficient and friendly. They speak impeccable English, had safe drivers and nice vans. We need a transfer to the local airport to get to Patagonia, and they arranged that too, even walking us to security and waiting to make sure we had no problems with our luggage. We would definitely recommend their services and would certainly use them again. Bravo LOL!

From the owner: Somos una agencia de viajes receptiva de Argentina y Sudamérica especialistas en el armado de…read moreviajes a medida. Somos diseñadores de experiencias y nuestra principal premisa es lograr la satisfacción de nuestros pasajeros en su viaje. We are an incoming travel agency specialized on customized trips in Argentina and Southamerica. We are designers of experiences and our main premise is to achieve the satisfaction of our passengers when traveling.