I booked a tour with Say Hueque, trusting them to provide a safe experience. The company failed to warn us about the risks of altitude sickness in any way. Their original itinerary had us ascending to 4,300 meters at the Tatio Geysers after only 30 hours of acclimation, far below the recommended minimum of 48 hours. When we missed a flight and informed them well in advance, they failed to warn us that our acclimation time would now be reduced even further--to just 18 hours. As a direct result, both my partner and I suffered severe altitude sickness, including crippling headaches, nausea, shortness of breath, and concussion-like symptoms that lasted for five days--at times leaving us unable to read or even stand properly. When we raised our concerns, the company blamed us instead of taking responsibility for their poor planning. They refused to issue any refund, despite their negligence directly putting our health at risk. Beyond this, the company displayed gross incompetence throughout the trip, including: --Failing to provide bilingual drivers, despite us paying for them. --Double-booking our hotels, leaving us stranded. --A so-called 24-hour emergency line that went unanswered--and when someone did pick up, they were unable to communicate in English as advertised. (See attached photos.) This company is reckless, unprofessional, and unsafe. They care more about taking your money than delivering a competent, let alone safe, experience. Avoid them at all costs. read more

Say Hueque - Booking errors - Travel Services Near Me - Buenos Aires, C

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I inquired about a Gaucho/Estancia experience and received a reply, "we'd love to help you plan your trip to IGUAZU!" Twice! So sloppy. Yet I gave them the benefit of the doubt and proceeded to try and book the Estancia day with her. Ludmila was slow to respond to respond to basic questions and I was spammed over and over again "Hi! We'd love to help you plan your Argentina trip!". Except for the one thing I was asking for! Ludmila upsold us to a PRIVATE Estancia day tour at a significantly higher price and day of, surprise! We were on the regular group tour, not the private tour we paid for. We asked to be refunded the difference between the premium we paid and the cost of the regular group tour that was delivered and Say Hueque went silent. Dishonest. If you want to be avoid being frustrated and ripped off on your vacation, avoid Say Hueque. read more

Our proposed 22-day private journey for four people through Buenos Aires, Iguazu, Ushuaia, El Chalten, El Calafate, and Torres del Paine sounded absolutely marvelous and memorable--and in many ways, it was. We visited breathtaking and fascinating places with ever-changing, stunning landscapes, and enjoyed thrilling hikes in the mountains of Patagonia. The natural beauty was truly unforgettable. However, while the destinations themselves lived up to expectations, the actual experience of traveling with Say Hueque left much to be desired. If you're considering booking with this company, I urge you to clarify every single detail before you go--down to the very last element. For example, always double-check the hotel ratings yourself. In El Calafate, we were promised a "five-star" hotel that, at best, might have deserved two normal stars. From unpleasant odors in the rooms to worn-out towels and robes that would barely fit a ten-year-old, the experience was far from luxurious. Make sure you triple-check the arrangements for each day. Otherwise, you might find yourself--as we did--dumped at a ferry terminal in Uruguay with a driver who spoke no English, surrounded by thousands of people, with no tickets and no instructions. After a frantic forty minutes of calling the company, we finally received copies of our tickets via our phones--and not even in the class we had paid for. Be prepared, upon landing at the airport (as happened to us in Ushuaia), to look around in confusion for your promised meet-and-greet, only to eventually spot a breathless guide who was informed of your arrival just twenty minutes before your plane landed. Oh, and this guide arrived in a standard five-seater SUV, so we had to squeeze in with our luggage on our laps. If, like us, you experience theft at your hotel (as happened at Aracur in Ushuaia, where expensive items were stolen and the hotel acknowledged the incident), don't expect any support or involvement from Say Hueque in resolving the matter. When traveling through Patagonia, study a detailed map so you know how to get to your hotel. Otherwise, your driver might drive in circles for an hour, only finding the right place after spotting a random person on a deserted road. Finally, don't expect a beautiful printed itinerary upon arrival--after all, "we sent you the prospectus by email, what more could you want? We're saving paper." And if you're thinking of requesting even a partial refund for such service, be warned: you'll be worn out by the process and still not get your money back. You get the idea. read more

Say Hueque - Our small team at Ferry treminal in Buenos Aires with no infirmation and no service from Say Hueque - Travel Services Near Me - Buenos Aires, C

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I used this agency for 14 days Chile trip. Julieta and Magdalena were amazing. The tours recommendations went wonderful. The tours guides were very knowledgeable and spoke English well. Also, when my flight got delayed they quickly help to rearrange the trip and tours so everything went smoothly and without extra charges . I have to admit I also save some money on using local agency as most of the USA based travel agencies were priced much more expensive. Thank you very much! Keep up with great job you do! read more

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Say Hueque arranged our trip to Buenos Aires, Iguazu Falls and worked with a local Peruvian company to put together our trip to Cusco, the Sacred Valley and Macchu Picchu. Everything was perfectly planned and executed, including drivers, guides and hotels. A special shout out to Vera who was responsive and understood and met all our needs. read more