After hearing wonderful things about this location and Athletico, I took a referral and came in for Pelvic Floor Therapy. My therapist who did the initial consult was great - but this review is about the tricky practices chains like this are known for. I called and explained I needed to start therapy but my insurance would be changing in the next 50 days because I got a new job. They assured me to come in, get an assessment and then we will schedule all follow ups once my insurance changed. Well, I did the assessment, my insurance changed about a month and half later and I called to make follow up appointments. When I did so, they told me the initial assessment was actually only "good" for 30 days and I would need to come in and do another assessment to be able to schedule follow ups. This was never mentioned to me and truly does not make sense. Other than it's a great tactic to bill insurance more (first one cost $200 out of pocket AFTER insurance). If this was told to me I would have just waited til my insurance changed and did the initial appointment and assessment later and not in advance. I'm so disappointed and really bummed as the actual therapist had great reviews and I was so excited to work with her. But because of this practice I won't return. read more