Great quality physical therapy care done by professionals in their field. Had an outstanding long term experience!

Spent quite a bit of time on the phone with Sarah to discuss options to help with my balance issues (due to my MS), she advised my insurance isn't accepted, but I could pay on a cash basis and then submit receipts to my insurance company for reimbursement. I scheduled an initial appointment for the next day and future appointments to ensure I continued my sessions accordingly. The day of my initial appointment, I received a voicemail from Kim saying that they couldn't see me at all because my insurance is a federally funded program and that all of my appointments had to be cancelled. I'm disabled with MS and a myriad of other issues, so wasting my time and energy isn't appreciated nor is it professional. Definitely don't recommend this office for any reason. read more

I had seven sessions with Lauren, 3 in the pool and 4 on land. They weren't always easy, but i understood why I was doing them. Lauren was great, she listened, asked questions and overall was excellent. I would recommend Smith and Lauren to anyone. We also had a little fun in between. Thanks Lauren!! read more

I have been in therapy off and on for over 30 years. I have had therapy thru Rush and NorthWestern. I choose Smith Therapy for the Aqua therapy and was somewhat satisfied with the therapy I was given. though I did feel it was a slower pace. I do have chronic problems and therefore I would do the recommended exercises at home, but I still wasn't improving enough for them to continue the aqua therapy and wanted to do floor therapy instead. Problem with this was there are bettwer equiped facilities than theirs. They wanted a credit/debit card to charge if I missed therapy and while it was not my intent to ever cancel it was bound to happen due to my various illnesses as well as, my not being able to move due to hip that needs surgery. I am not entirely surprised that they charged me for the missed session, what was surprising they just took $185 out of my bank account without any notice. Had they told me they were charging me I might have been able to make satisfactory arrangments with them, but I was not given that oppurtunity. I am on a fixed income. I pay my bills and on time, thus my decent credit rating. Taking the money without advising me that they were doing it was unnecessary and given my time working with them a betrayal of trust, and no trust in physical therapy, no progress. I do not recommend Smith Physical Therapy. I was disappointed with the progress I did not make with them and while I may bear some responsibility and also falls to therapists to find ways to help me progress. Finally there are much better therapy centers for floor work. Smith is illequipped. You will be better off at Rush in Lkae in the Hills, or Northwestern in Huntley. UPDATED RESPONSE 11.17 I received a call from Smith at 8 a.m. to discuss my complaint. It was explained to me that I had initialed a section of the paperwork allowing for the use of the debit card for balance without warning or statement. This was not pointed out to me, I do not remember seeing it, but then again I wouldn't see it as I am legally blind. I did discuss the possibility of this with my caretaker and while she was with me it was not pointed out and certainly not discussed with staff. The person I talked to this a.m. said the billing was for my portion of the Medicare 20% balance and NOT FROM MISSED SESSIONS. If I missed a session it was because of my uncontrollable bowls due to chronic colitus...I should have come anyway? You don't get much notice from this disease and I think the warm water in the pool would have made it worse..don't you think. In the meantime which is it sissed sessions (Denise's claim) or the 20% Medicare portion (as discussed this a.m.) Again the staff membr from this morning did say she had the authroity to refund the amount Smith deducted and bill me to plan my payment. I doubted if she had that authority, she claimed she did. After reading Denise's comment it does not appear she had the authority despite committing to the refund, like I said, until I could make better payment arrangements. Meanwhile since, you can not agree what you have taken money from my account for I suggest you let me know before you decide on billing me. Finally I will not request forwarding of my progress reports to Rush or NW Huntley. Lauren already suggested your agency was more ethicqal than these fine institutions. Rush No. 1 in the country for orthopedic care. The biggest pull for your spot is the pool and when your therapist decided I did not make the necessary progress to continue in the pool, I choose to fire you. In turn YOU JUST TOOK MONEY FROM MY ACCOUNT WITHOUT WARNING. Oh, and I assume who I talked to this a.m. does not have the authority to rectify my issue. BE CAREFUL FOLKS ESPECIALLY IF YOU HAVE VISION ISSUES, DO NOT EXPECT AN EXPLANATION OF WHAT YOU SIGN. read more

Smith Physical therapy is the first place I've ever gotten such good results. The therapists listen to you and adapt to your limitations. They use a variety of techniques and modalities depending on your requirements that day. Between the land therapy and the pool therapy at their other Crystal Lake location I have been able to forget using my cane for support. Special shout out to Lauren A and Tracy for being amazing. The office is usually able to accommodate my schedule and is good at communicating changes when needed. Love the special dog therapy when the pups are around! Any future PT I need will be at Smith Physical Therapy! read more

After spending quite a bit of time on the phone with Smith, physical therapy representative giving them insurance information, information about why I need physical therapy, etc. I show up for my appointment 30 minutes early as requested only to not be acknowledged for about 10 minutes. Then once the receptionist comes in, she tells me she didn't expect me to be on time. Add to that she tells me that I was lying when I said that I had given her my correct information. I decided that I didn't need to work with a company that did not want me there. When you are looking for physical therapy place you want people who are empathetic, there was no empathy there. read more

I called Smith Physical Therapy, gave them my insurance information and asked them what my cost would be. They checked my insurance and told me they were out-of-network. They said each session with Smith would cost me only $10 more ($50) as opposed to in-network which would cost me $40. I had one visit with them and shortly afterwards I discovered that it would cost me $0 for in-network and still $50 for Smith. This is because I was in the hospital and met my out-of-pocket expense. Smith knew this fact but did not disclose it to me just so they would get my business. I know this because Smith's billing person sent me their report on my insurance. The report clearly shows that I satisfied my out-of-pocket for in-network and all my sessions would be FREE for in-network, which was not them. Smith had no problem with me paying hundreds of dollars for sessions with them as opposed to $0 with an in-work provider. They are forcing me to pay them the $50 or it goes to collections. I find this unethical. * Plus it you are allergic to dogs or cats don't go there because they run all day throughout the place. * read more

Everything about this place is great! The staff is so helpful and friendly. Denise was amazing! I was hurting so bad, some days it was hard to walk. Denise got me back on my feet and working out in no time. With helpful exercises to keep me going. Highly recommend them. Thank you again for everything you did! Kelly read more

My mother has been having some ongoing balance issues after her car was rear-ended last year. She's been to so many specialists and 2 other physical therapists, with minimal results and no real diagnosis. We went to a nearby ENT for more answers, and he recommended Dana Tress at Smith Running Academy for her specialization in balance disorders. I called to schedule a consultation and then setup a few appointments to try it out. From the first appointment, it was obvious she was better than everyone else we'd seen. Her observation was incredible, noticing a few small ticks no one else saw that we were able to bring back to our doctors to help with diagnosis. Dana's attention to detail is incredible, for which she was able to explain a lot of her issues by only watching my mother walk a few times. She pushes you to work harder and make the most progress you can. My experience with physical therapists has largely been, "Here's the exercise, do it for 15 minutes", to which they leave for the duration and return only to setup the next one. Here, she stays with you and helps to make any improvement possible. It's the first time we've seen any improvement at all, and it's been far better than either of us expected. Everyone in the office is pretty great/kind and scheduling is flexible. Their suite was a bit odd to find the the first time, but their location allows use of a large adjoining indoor space. I can't explain enough how lucky we were to be pointed here for help. read more

Denise Smith @www.smithptrun.com I have been seeing Denise Smith @SmithPTrun for the last six months for physical therapy after shoulder surgery. At the start of my therapy I was afraid to remove my arm from its sling. Denise has worked to improve my mobility and strength throughout these months. She worked closely in conjunction with my surgeon's office following the protocol and safety necessary for my individual healing. I now have my arm/shoulder mobility back and my strength is better than it was previously. I have no more pain and can sleep on that side again. All the physical therapists at SmithPTrun are very skilled and easy to talk to. The thing I enjoy about SmithPTrun is you work one on one with your therapist, so they are aware of where you have been on your healing journey and where you are headed. The large facility at SmithPTrun is state of the art with equipment for various needs. Denise is very skilled and explains the therapy I am doing and why. She sends me home with exercises and either prints out images or emails them to me for reference and tips on doing them correctly to avoid injury. The personality of the physical therapist matters! If you are getting therapy, you are with the individual for many hours. Denise is very upbeat and fun to be with. The time I am there for therapy flies by and I look forward to my appointments and continued progression. She is giving me guidance for my individual physical needs moving into the future beyond my post-operative care. All the staff in her facility are very friendly. It is easy to schedule or change appts when needed. My surgical assistant said it best when she described Denise as a gift to the Crystal Lake area. I highly recommend Denise Smith whether you need post-operative therapy or any assistance with physical needs/goals. She is intelligent, highly skilled, and fun to be with. read more