In today's competitive business world, one would think that every business would want to please their customers, not alienate them. The basic premise is that customers would return to them and tell other people about them. In my particular case with Athletic Performance, Inc. (API) in Gambrills, MD, they seem to have failed to grasp that simple business mentality.
In August, my son was scheduled for 3 weeks of API's sports camp (paid for on July 11th). After a day or two, he said he did not want to attend anymore. I spoke with Belinda Bryant, the camp director, regarding alternative activities at API. I specifically told her I wanted to get my son some private baseball lessons offered at API as he had a tryout coming up for a team he wanted to play for. She agreed to give me a credit for the last 2 weeks totaling $598.00 and said I could use these funds to pay for these lessons. At first, only a partial credit was given. I called to inquire about the full credit but heard nothing for a few days. I visited API and spoke to Ms. Bryant in person. She claimed to have left me a message that she was checking in to things for me. However, no message was received (I made certain that she had my contact information correct, which she did). After a few more days of hearing nothing, I again went to API to speak with Ms. Bryant personally. She indicated again that she had left me a message but yet, I failed to receive it. In any event, the full credit she promised me was on my account now. It was now the beginning of September.
Ms. Bryant then gave me the contact info of the gentleman who runs the baseball program at API, Matt Selmer. After 3 voicemails and about 4 weeks of trying to contact Mr. Selmer, I finally reached him. He apologized for his lack of responsiveness claiming he was simply inundated with work. We spoke about what I wanted for my son and that I had a credit at API. It was here that things became very "interesting". Apparently, Mr. Selmer and his services do not fall under the "umbrella" of API. I was informed that he would need to speak with the owner about them transferring the credit. It took another 2 weeks and after not hearing from Mr. Selmer, I finally got a hold of him and he told me the owner said I could NOT use the credit for his services.
On October 29th, I spoke with Stephen Vaught who is listed on the API website as founder and President. He explained how his business is set up and why I could not use the credit with Mr. Selmer. I could not have cared less about that. What I cared about was that they had my $598.00 since July 11th with no services provided. I made a good faith effort to use the credit but quite frankly, after more than 2 months of trying, I wanted a refund. He refused. I informed him I would be writing this article.
I find it interesting that people at API seem to not be very responsive to their customers and that API has no problem using Mr. Selmer's name in association with their baseball program, but not enough to allow him to get paid from my credit. But what I find most interesting is that I asked for a refund and was refused even though NO SERVICES WERE PROVIDED.
I have notified the BBB and spoken to some consumer advocate groups. I will also be posting this article online. All I wanted and still want is a refund. Mr. Vaught threatened me about writing this article, saying he would have his attorney look at it for libel and slander. Threatening customers is NOT a very good business practice Mr. Vaught. Facts are facts. read more