This clinic run by Dr Alvin Wilson is the most poorly run group of medical personnel I have ever been involved with. I have been a practicing RN for over 42 years and I am appalled by their lack of knowledge, empathy and professionalism. They have called in inaccurate medications to my pharmacy, refused to refill blood pressure, cholesterol and thyroid medication during the height of the pandemic which affected my health. The office on Sunset is very dirty and the overall care is terrible. I would never recommend this practice to anyone. read more

Beware, this practice is now called "Athens Family Medicine" by the staff on the phone, but they have failed to change their info online, on the printing posted to the establishment's door, etc. I have gone to APC for about 4 years now. I began when Dr. Hawn was still the main doctor there, and it has steadily gone downhill since she randomly walked out of work and never came back. My most recent issue with them led me to post here. I take prescribed anxiety medication daily, and cannot skip a day without feeling cloudy and miserable. A couple of months ago, upon trying to fill my medication with my pharmacy, I was told that I was out of refills and this needed to call my prescriber. However, in the time between my last-filled prescription and my now-pending one contingent on APC sending my prescription through, they had hired Margaret Opare-Ado, a nurse practitioner who has taken over the practice. Instead of understanding that I could not go without my medication (especially for days at a time) her nurse demanded that Margaret needed to see me before refilling my medication. This was annoying, but I complied. Not wanting to go through the same situation again, I requested, at my first visit with Margaret, that she send my medication to CVS mail order pharmacy in 90-day increments. It took 4 months of me going between CVS Caremark and the nurses and receptionists at "Athens Family Medicine" to see my mail order prescription to fruition. The nurse got snappy with me a couple of times, and even told me on one occasion that it was my fault for "not checking to see if my medication's prescription was fulfilled until I was almost out of my monthly script" (which I kept having to get refilled in months increments at Kroger while waiting for the mail order to get sorted out). Come to find out, after roughly my 5th call with CVS Caremark customer service, I find out that MARGARET HERSELF HAD NOT CHANGED HER PRESCRIBER INFORMATION IN THE SYSTEM. That's why my medication wasn't being fulfilled. I am changing doctors because of the poor attitude of the staff here, as well as Margaret's ignorance to simple formalities/procedures that have inhibited me (and I'm sure many others) from reviving their medications. Don't waste your time with this place. read more

Customer service was horrible. I not sure about the doctors and I'm sure they were fine but the lady at the front desk show no effort at trying to assist us and starred at the computer the whole time both days!! read more

I started seeing Dr Hawn in 2014,after I had my son, due to high blood pressure that developed while pregnant. My husband decided to see Dr Hawn soon after. Luckily he did because she diagnosed his diabetes. We've been going ever since. Well Dr Hawn retired at the end of 2017. So when we needed prescription refills we were told that there was no Doctor but they did have a nurse practitioner. So we went to see her. She was very pleasant. This was at the beginning of 2018. So 6 months later we called to get refills and were told that the nurse practitioner we saw was no longer there and that there was now a Doctor. Or so I was told. But they went ahead and refilled our prescriptions without us having to go in. That was a relief. Well by the end of 2018 it was time again for prescription refills. This time they said I would have to come in to see the Doctor to get refills. Ok. No problem. I went in to this office and the place was dirty, they wanted a urine sample, so I did that. They gave me a paper cup to use! Seriously! In all my 34yrs I have never had to pee in a paper cup. Looked like one you would buy at the store. When I originally arrived for my appt there was no one at reception. I had to stand there for 5 mins for someone to acknowledge I was there. The sign in sheet listed a Dr Margaret something.. when I was called back they placed me in a room and a nurse took my vitals. She then stated that the DOCTOR would be in shortly. When the so called Doctor walked in she introduced herself as Nurse Practitioner Margaret. In my mind I was like "What?!" Well she questioned why I was there. I told her I needed refills on my prescriptions that Dr Hawn had me on for the last 4yrs. Non narcotic. She asked me why I needed it 4 times. Each time I stated the same thing. Finally I had enough and said I made this appt because I was told I was going to see an actual doctor. She got rude and said I am a doctor. I replied back stating how she introduced herself and she said that nurse practitioner and doctor are the same! I was hot at this point and told her that they are not the same and that she can forget what I came in for and I walked out. Well unfortunately this isn't the end of having to deal with this office. My work allowed me to up my husbands life insurance. Which is awesome cause it is pretty cheap to go up. But it requires a health assessment. So my husband submitted his information as requested. Then the life insurance company proceeded to get his medical files from this office. This was back in October 2018. In Jan 2019 I received a letter from the insurance stating they were unable to get my husbands records and would have to close the case. So I called the life insurance company and spoke to them about it. They said that they had just heard from the doctors office that day and that the drs office would fax over his medical information. So I'm thinking that everything is great. Until today that is... I received another letter, March 2019, stating that they did not receive full medical information from my husbands 2015 A1c levels or anything else recent and would have to deny the added insurance benefit due to this. Since 2015? Where is the last 4yrs of medical records?? Let's just say I am beyond furious! So tomorrow I will be calling the Doctors office and giving them a piece of my mind. Then after I will have my husband call them to get a copy of all his medical records so that I can appeal this denial and get them the correct information so that my husband will have life insurance. I have never dealt with such an unprofessional drs office or whatever it should be called since there isn't an actual doctor. I am planning on contacting the State Medical Board and reporting this clinic. There is other offices out there, so I urge you to NOT go to this one. I have an appt next week with another Drs office. Praying it is better than this one but I doubt anything could be worse than this place. read more

I had to write a review about Nurse Practitioner Libby Hollett in response to the previous one. First, it is true that this practice has changed completely in the last year. It was sold last year and most of the doctors and nurses who worked here last year have either retired or gone elsewhere--including Ms. Hollett. Ms. Hollett saw my 96-year-old mother several times when we needed to get in quickly and the doctor was not available. She was always kind and spoke directly to my hearing-impaired mother and in a clear voice that someone with hearing challenges could understand. She took her time and listened to my mother's concerns. Ms. Hollett does recommend life-style changes. My mother is severely underweight so she suggested she eat foods that would help her gain weight. She approached each problem with the same kind of thoroughness (necessary tests etc.) that any doctor would. If you are not open to lifestyle changes, Ms. Hollett might not be the right fit. But if you want a caring, compassionate practitioner, I would highly recommend her. read more

At one time this probably was a decent, if not very good, practice. At this point, I really can't recommend it. Firstly, the doctor isn't taking any new patients. He hasn't for years, apparently. There are a two NPs who do accept patients. I don't object to a nurse practitioner being part of my health care team, but I'm not comfortable being unable to access a doctor at all. Secondly, and strangely, I haven't been able to get the wellness visit that my insurance covers as part of preventative care. Before I can get a wellness visit, I have to pay for a consultation with the NP (Ms. Hollet, in my case), who will determine whether or not I need a wellness visit. She's never recommended one. She has also never recommended a mammogram. Even though I'm closing in on 60, she also hadn't recommended any other screening tests such as colonoscopy, bone density, etc. Once, some bloodwork was prescribed, and my blood calcium barely topped the normal range. She did recommend that I adopt a low calcium diet, even though I'm post-menopausal, and don't take Ca supplements. My rheumatologist declared this to be one of the stupidist thing she'd ever heard. I started going there because it was the first primary care practice I called that was accepting patients. Unfortunately, finding a PCP in this town is difficult, and without one, I can't get the above-mentioned screening tests that somebody my age needs. read more

Every time I go I wait at least 30 minutes before being seen then it's another 20 minutes of being in the room waiting for the doctor to appear. Some of the staff are rude and they are always late. Recently I went in for a health concern and the doctor wrote me a prescription. The pharmacy could not fill the script because the drug isn't commonly used. I called and asked the doctor to write a new script that would be easier to fill. After an hour the office had closed but the new script had never been sent over. On top of that, I called the "on call" physician 3 TIMES and never got a response. read more