David Mai at Solomotorsports is awesome. I had been…read moretaking my 2019 BMW X7 to another BMW specialist in Gainesville for years. Just spent more than 4k to fix a coolant leak. After that the car AC stopped working and acting strange. Brought it back and was told to replace the entire AC system for another 5.5k. I was then referred to David Mai at Solo Motorsport by a relative. He tested it for a day. Found a coolant reservoir was bone dry. Cleaned it and filled it up. The AC is now blasting cold air just in time for the summer, and the strange noise was gone. All for $150. Thanks David. You got a customer for life. John

Took my car in because I had a coolant light come on ,and my car was overheating . They end up…read morechanging my thermostat and and some other thing which I ended up paying over 3k! When I got my car back , the car was still overheating ! Took it back because they give a "3 year warranty" , and again , car overheating ! Found out from a friend it's overheating because of a radiator fan not working which he doesn't even work on Mercedes and he figured it out .. took it back to solo motor sports and he gave me a appraisal for $900 to change the fan when they should of saw the problem from the start ! I said no thanks , and went to go pick up my car and he said he felt bad for me and he would fix , When I went to go pick up my car they charged me $300 ? What warranty ? Car still overheating and fan radiator doesn't work ! Got cussed out because I was wanting an update on MY car that took 2 week to get back and nothing was fixed. Was made to feel like he's doing me a favor fixing it , and I shouldn't be calling for an update when I've spent so much money already . THEY SAY they "specialize" in foreign cars (Mercedes) , but all they gave me was gangster vibes and stole my money .I was nothing but respectful and trusting of them at first , who cusses out a customer because they just want an update and tell them to hold on and send me straight to voicemail . Now I have to go to a real shop to get this radiator fixed . It's all good GOD sees everything and Karma will get you .. you know who you are sir.

I came in to get the inside scoop on the 2026 models. My salesman took the time to show me and…read moreexplain the powertrains and models. The wilderness crosstrek and foresters were cold as was the new Outback. The service requested was good as he answered all my questions.I was not buying only " browsing" and researching .

People are cool and work is performed well but two hours for an oil change and tire rotation is…read morereally slow. Especially since I made an appointment.

Update : I wanted to provide a great review of Ryan Brown. He is a great service advisor, always…read morehelpful each time I go to Nissan South Morrow. I know to look him from now on when I pull in for service work. Thank you Ryan for always being so kind and helpful!

I am providing a review to share what happened after purchasing a vehicle from this dealership…read more During the test drive, there was no noticeable smoke odor in the car. I did notice the seat was wet and asked Mr. Howze about it. He told me that "dealerships sometimes wipe down the cars." Looking back, wiping down a car right before a test drive was not ideal, and that would have been the appropriate time to disclose any interior issues. Once I got the car home and it sat overnight, a very strong, embedded cigarette smoke odor became obvious. The smell was so overpowering that my entire garage smelled like smoke the next morning. I have spent days trying to remove it -- foggers, odor absorbers, ventilation -- and nothing has worked. Days later, the odor remains strong, noticeable, and makes the vehicle undriveable. This is clearly a deep, persistent issue, not a surface wipe‑down problem. Third‑hand smoke is a legitimate health concern, and it also affects the resale value and marketability of the vehicle. I contacted the dealership immediately via email, asking for a thorough cleaning or the opportunity to exchange the vehicle. Despite my efforts to resolve this professionally and directly, I have received no response. The level of customer service after the sale has been nothing like the attention I received before signing the paperwork. Buyers beware: once the sale is complete, the support and transparency I expected were not there. I am sharing this so others can make informed decisions.

I just purchased a new BMW from Nalley BMW. From start to finish it was a very easy and pleasant…read moreexperience. My initial inquiry was done via the internet. I found a vehicle on their website that I was interested in. On that note, their website was awesome. There were multiple pictures on the website and all the information I needed on the vehicle. Along with clear pricing for that specific vehicle. Super easy to navigate. I responded on the internet expressing my interest late one night. The next morning bright and early I had a response giving me information and asking if and when I would like to come test drive the vehicle. After a few email exchanges I asked about a drive out price and was given that before I ever got there. I went over with my husband to check out the vehicle. The sales manager, Jason Brown, came out to greet us and let us know he was there to help. Our sales advisor was Kernell Hunt and he is a rockstar. He's very calm and listens to you. He asked if we wanted to do the test drive alone or have him join us. We opted to go alone. Then came the monkey wrench. I went over to test drive a demo car with an amazing price on it. While walking around the lot I saw a car that I said would be the car I would really love. The price difference was hefty because it was a car with an executive and m sport package on it. My husband encouraged me to test drive it. To make a long story short, that is the car I ended up buying. But I couldn't decide that day which car I wanted to buy. Kernell said he understood. There was zero pressure. He told me when he would be at the dealership and just told me to let him know my decision. Super chill. But very helpful. I ended up buying the more expensive car that was not a demo. In spite of that they gave me an aggressive price on the car. The amount they offered me for my trade in was very fair. A few days after my purchase I went over to get some tips and guidance on my new car. The technology has changed great from my 2016 BMW that I traded in. Kernell spent time going over features with me. He did a great job. Then Bryan Albrecht, the BMW Genius came out and spent time with me making sure I knew all of the cool things the car could do. I would have spent hours watching videos to learn what he taught me in 30 minutes. I loved that he spent time just showing me things my car would do that I don't know if I would ever have figured out. Bryan was amazing and so patient as he showed me things. I would highly spending time with him if he is available. You will benefit from it greatly. It was a great experience. And as someone that recently helped my mother buy a car, that isn't always the case. Great job Nalley BWM. I will be back.

Let's start the review by saying, I LOVE MY VEHICLE! This has absolutely nothing to do with my 2019…read moreX3. Pros: Brandon was helpful as a sales person. I came in with what I wanted and a check in hand. Cons: Thurman Blake and this stupid maintenance plan. I finished with Brandon rather late and it was time to go back to the finance department. I went by myself and felt like he tried to get over on me. The maintenance plan was $4200 for 2 years.. instantly when I got home I realized it was a mistake. I contacted Brandon and he passed the info on. Long story short, Thurman put in writing that he would cancel the plan.. he proceeded to say "it's not gonna change your monthly payment" as if I asked for some type of discount or couldn't afford it.. mind you, I didn't finance through BMW.. he kept telling me to sign my loan documents with my bank so that they could issue the refund after cashing the check.. needless to say, I called my bank and they had already cashed it. He's been full of it from the start. I went in today because he still hasn't issued the refund and he was acting confused like he didn't know why I was there.. keep in mind all of my calls and emails have gone unreturned. It's been two weeks. I advised that if there wasn't a resolution by Monday when, "accounting was there" I'd be contacting corporate. I love my vehicle but Nalley BMW's finance department is pretty trash.

I came in for an oil change and to have my battery looked at and was able to get both done easily…read more The location downside is that there was only one employee at the front. Nothing against her, because she was amazing but one person can only wait on so many people at a time which caused delays. The oil change and battery fix took around two hours. I did spend a little more than I wanted to on everything but it was nice to have it all taken care of. The battery has a 30 month warranty as well. There is a small waiting area and they have free coffee and a clean restroom if needed.

Went to this Pep Boys to get a quote for an AC repair and were told the repair would cost about…read more$1,900. Since that's a large repair, we wanted to review the itemized estimate before deciding what to do. When we first walked in, the employee at the counter ignored us for a while. That's understandable if someone is busy, but the interaction became very rude as things went on. We were told the estimate had been texted to us, but the messages had actually been sent to the wrong phone number. When we asked if the estimate could be printed so we could review it, she said no and told us we would have to call tomorrow to have the number updated. When I asked why it couldn't be printed, she said she had already left the checkout screen. While we were still there, we saw her print something and asked again if the estimate could be printed or emailed. She refused again and told us to call back tomorrow since she wouldn't be there. When my partner offered to give his email so the estimate could be sent, she refused to write it down and said "because I don't want to." When I asked for her name, she ignored the question and instead yelled across the shop to employees, "Get the GMC Terrain out NOW." We weren't asking for anything unreasonable--just a copy of the estimate so we could review a $1,900 repair. Unfortunately the customer service during this visit was extremely disappointing.

I went to purchase a vehicle under my own credit vs my business credit. My sales rep Tamika and…read moreVaughn were phenomenal! The 3 stars is for the finance manager. Wasn't the best interaction at all! That's all I'm gonna say! But I was able to receive even more outstanding service from Jeff the sales manager. He was patient, listened to my issue, and took time to resolve it right away. I would definitely recommend the sales team if you are needing a new vehicle!

Talked with a salesman all week Everything was good on the purchase. Drove 1.5 hours Friday night…read moreto purchase the vehicle. Put a deposit down a few days earlier. When we arrived we immediately test drove the vehicle was ready to purchase. First, they tried to increase the price we had agreed on earlier in the week. We had a preapproval letter from our credit union and all week we were told we were good to go with the letter. Once we were ready to sign papers the manager came out and said he could not sell us the vehicle with the preapproval letter he needed a check in the amount of the vehicle before we could purchase. This place is a joke. I have purchased other vehicles with the preapproval letter at other dealerships. Apparently, they did not want to sell this vehicle to me. Needless to say, I purchased a vehicle from anther Toyota dealership with my preapproval letter. Would not recommend anyone to buy from them.

There work seems good but they have recently failed when it comes to customer service. And that's…read morefrom the management staff down. Definitely needs more customer service training with the basics of how to treat customers to keep them coming back.

I took my car for service and once i agreed to a price for the work that was going to be done…read more CRICKETS!! Keep my car almost two weeks and couldn't reach anyone after that. I feel like I was overcharged for my service. Got my car home opened up my hood and the acceleration cable not hook up .The brand new yellow top battery I just had installed was nasty and oil. I spent $2900 cash and I still got the worst customer service I have ever experience. I'm scared of taking it back to have them fix it because they may do more harm. SORRY to anyone who reads this after you have already been abused by them. Oh. Still waiting on a call back..

Better offer than their man competitor. Cheaper pickup fee. Paid on the spot. Couldn't ask for…read morebetter.

like my new car. all done as agreed except tire maintenance warning comes back on each time car is…read morestarted delivery guy saw it when deliverd. had inflation checked and added air. warning appears every start.