The guys were somewhat nice, not rude or anything. Gave me some decent advice…read more In terms of the diagnosis on what needed to be done on the car, they spotted some issues I wasn't aware of and that was helpful. The issue here was what I was quoted for on repairs. Extremely expensive... for example my A/C was not working as there was a leak in the condenser. They quoted me $849.35 to repair the A/C, replace condenser, relay, and charge air conditioning system. I fixed the A/C for less than $80... bought a condenser for $25 and the charge for the A/C for less than like $15 and i was able to replace the condenser in less than 3 hours... They never worked on my car so I can't speak on what they are capable of but in terms of trust. I would be careful and get second opinions.

If your car isn't "cool or good looking" to them they won't make your car a priority in the…read moreslightest. They do not care.

I bought a Crosstrek during Covid and was lured in by my salesperson a few years later to buy…read moreanother car. I set up an appt and was essentially left in her office while she double dipped another sale and let's just say handled things poorly. I walked out. I bought my next car from a different dealer in AL on a work trip. Fast forward to 9/2026 I had occasion to need two parts they had in stock and visited the parts department. I was greeted immediately by staff, who looked up what I needed, went to the warehouse and retrieved the parts, checked me out and then carried the boxes to my car for me. Such a great transaction I felt better about this place after leaving.

We bought a new 2026 Crosstrek here in September. The car is perfect and it now sits alongside our…read more2010 Forester. We were not happy with the total experience we received from the dealer where we got the Forester from so wanted to try somewhere else. The wife & I are nearly astonished at the amazing treatment we got at Subaru of Gwinnett. Our saleman cared for us with Kid Gloves all the way and the entire experience was way more of a pleasure rather than any kind of ordeal. SoG is a different kind of animal. You can tell that everyone their enjoys their work and management must really treat their people right and it shows. Our salesman was genuinely the friendliest guy who we would love to have for a neighbor. He was 100% knowledgeable about our vehicle already and didn't have to research or do anything else to answer any and all of our questions. 5 Stars + for Subaru of Gwinnett and our new friend there in sales, Rick Cobb.

Disappointing and inconsistent diagnostic billing experience…read moreI brought my vehicle in for diagnosis of three concerns: a check-engine/catalytic-converter issue, an AWD binding problem, and a passenger-airbag warning. My biggest issue is not simply that separate systems may require separate testing, it is the complete inconsistency and lack of transparency surrounding what I would actually be charged. I was initially told the diagnostic cost would be approximately $649. Later, when I called to discuss the vehicle, I was told the charge would be $450, which sounded more reasonable. When I returned to the dealership, the amount went back up again. While I was there, an employee had to place calls on speakerphone to multiple people to determine whether I would be charged for two, three, or possibly four separate diagnostics. It did not appear that anyone could clearly explain the dealership's policy or how the final amount was calculated. It felt like the price was being decided on the spot rather than based on a consistent, documented process. I ultimately paid nearly $700 for the diagnostic work. For that amount, I expected a thorough report with detailed test results, scan codes, photographs, measurements, technician notes, labor breakdowns, and clear evidence supporting the recommended repairs. Instead, I received brief conclusions and repair estimates totaling more than $10,000, with very little supporting detail. For example, the report recommended starting with a $2,369 exhaust/pre-catalytic-converter repair, resetting the system, and then driving the vehicle to see whether the code returned. The airbag recommendation was a $450 zero-point reset, again followed by testing to see whether the code returned. The AWD concern resulted in a nearly $4,000 rear-differential estimate, but the report did not provide the level of technical documentation I would expect after paying for a separate drivetrain diagnosis. My concern is not that the vehicle needed repairs. It clearly did. My concern is that the diagnostic pricing was not clearly disclosed, changed multiple times, required several employees to determine, and was not supported by documentation matching the amount charged. Before authorizing diagnostic work here, I strongly recommend getting the exact total charge in writing, confirming how many separate diagnostic fees will be applied, and asking specifically what written test results and documentation will be provided afterward. Based on my experience, I will not return to this dealership for service.

Everyone on the staff is the best part of Nissan Morrow. I got new tires there a few months ago for…read moremy Murano, and the other week someone put 4 nails in the sidewall of my brand new front tire. I could have been seriously injured or worse. My insurance sent a guy who put the donut. I drive slowly to Nissan Morrow who estimated the damage, ordered the tire. 2 days later they installed it and it was covered under their Nissan Morrow 60,000 mi Hazard Warranty!!! Robert, Jennifer, Rob, the entire service staff is wonderful. CJ in sales helped me find a phone charger while I waited. The free coffee and drinks kept me going from the cappuccino machine to the fizzy water. The only thing I would suggest, as a guest who has waited 4-5 hours at a time for her car: Get the local Coffee Shop to set up a Stand with snacks sandwiches & drinks in the service entrance (like Starbucks or Subway does at Walmart). In return for a steady stream of customers - have the coffee shop pay for DECOR, chairs, and Phone chargers in the waiting areas - in the garage and inside the sales waiting area. New decor would sure cheer up these 1970s era waiting areas. They could also replace the Ceiling Tiles. Just sayin'‍

Emily Harbin was exceptional helping us with our new BMW! She is patient and very knowledgeable.read more

I just purchased a new BMW from Nalley BMW. From start to finish it was a very easy and pleasant…read moreexperience. My initial inquiry was done via the internet. I found a vehicle on their website that I was interested in. On that note, their website was awesome. There were multiple pictures on the website and all the information I needed on the vehicle. Along with clear pricing for that specific vehicle. Super easy to navigate. I responded on the internet expressing my interest late one night. The next morning bright and early I had a response giving me information and asking if and when I would like to come test drive the vehicle. After a few email exchanges I asked about a drive out price and was given that before I ever got there. I went over with my husband to check out the vehicle. The sales manager, Jason Brown, came out to greet us and let us know he was there to help. Our sales advisor was Kernell Hunt and he is a rockstar. He's very calm and listens to you. He asked if we wanted to do the test drive alone or have him join us. We opted to go alone. Then came the monkey wrench. I went over to test drive a demo car with an amazing price on it. While walking around the lot I saw a car that I said would be the car I would really love. The price difference was hefty because it was a car with an executive and m sport package on it. My husband encouraged me to test drive it. To make a long story short, that is the car I ended up buying. But I couldn't decide that day which car I wanted to buy. Kernell said he understood. There was zero pressure. He told me when he would be at the dealership and just told me to let him know my decision. Super chill. But very helpful. I ended up buying the more expensive car that was not a demo. In spite of that they gave me an aggressive price on the car. The amount they offered me for my trade in was very fair. A few days after my purchase I went over to get some tips and guidance on my new car. The technology has changed great from my 2016 BMW that I traded in. Kernell spent time going over features with me. He did a great job. Then Bryan Albrecht, the BMW Genius came out and spent time with me making sure I knew all of the cool things the car could do. I would have spent hours watching videos to learn what he taught me in 30 minutes. I loved that he spent time just showing me things my car would do that I don't know if I would ever have figured out. Bryan was amazing and so patient as he showed me things. I would highly spending time with him if he is available. You will benefit from it greatly. It was a great experience. And as someone that recently helped my mother buy a car, that isn't always the case. Great job Nalley BWM. I will be back.

Pep Boys to the rescue! I came to this location after being unable to get my emissions test…read morecompleted (the computer and my car were not communicating). I was told, at the emissions place, that it was likely a blown fuse. I have a German car so was having trouble finding someone to help without having to shell out $100 - $240 to run a diagnostic test. Pep Boys diagnostic charge was much more reasonable, and it turns out it wasn't a fuse at all but something with my GPS. They fixed the issue and I was on my way. Emissions completed. The staff here were attentive and friendly.

I'm just an Ubet driver but my rented car through them needed service, so i stopped by on a whim…read more Well they were great they knew what to do with my voucher and promptly communicated with Hertz/Uber so everything went down well and i was compliant in the Uber system etc. Just want to say thanks, great staff!!

Great Staff and friendly service. Staff was professional and the took care of my needs with a sense…read moreof urgency. I would give them 10 stars if I could.

I purchased a 2023 Toyota Corolla from Krause Toyota South Atlanta dealership in June 2026 and…read morebrought the vehicle back in July to service after noticing that the left side of the bumper was coming apart. I immediately contacted my salesperson, provided pictures of the issue, and called the dealership approximately five to six times a day for nearly a week in an effort to get the matter addressed. I was eventually informed by the Service Department that the entire bumper needed to be replaced. During this time, I learned that the dealership had gone through an ownership change effective July 1. I was told that because I purchased the vehicle under the previous ownership, the new owners were not willing to cover the cost of replacing the bumper. I have continued to follow up with both the Sales and Service teams, but I have received what feels like a continuous runaround. I was also told that the dealership would "make it right" by trading me out of the vehicle and providing me with the same terms. However, that option has not materialized. I invested approximately $11,000 as a down payment for this vehicle, and I believe it is reasonable to expect assistance in resolving a significant issue that arose shortly after my purchase. I understand that the dealership changed ownership; however, the vehicle I purchased came from the same inventory that remains associated with the location. I was also made aware that other customers who purchased vehicles under similar circumstances have had their concerns addressed by the dealership, yet my issue remains unresolved. I even took the vehicle to an independent collision repair facility and obtained a repair estimate, but despite my continued efforts, I have not received a satisfactory resolution. Given how soon after the purchase the bumper issue occurred, along with the fact that I promptly notified the dealership and provided documentation of the problem, I have concerns that the issue may have existed prior to the sale. My intention is not to make an unsupported accusation, but I believe the circumstances warrant serious consideration and accountability. I value integrity, accountability, and, most importantly, following through on commitments. While the new owner has been pleasant and appears to be a nice person, that does not negate the fact that my issue remains unresolved. I was given assurances that the dealership would make the situation right, including the possibility of trading me out of the vehicle under the same terms, but those commitments were never fulfilled. At this point, I cannot, in good conscience, refer others to or return to this dealership for future business. My concern is about the cost of the bumper; it is about how the situation was handled and the lack of follow-through to immediately resolve the problem after I made a significant purchase and made every effort to address the issue appropriately.

Kenya Lovell was a good sales man; however, when buying my vehicle I wasnt able to get a written…read morecopy from the dealership saying that they would take care of any problems within 30 days. This was due to management "losing $4k" on the sale. So if anything happens to the vehicle they can very well deny me help. Mr. Kenya assured me he'd have my back in that case, but would have liked it in writting.

I'm shopping around for a vehicle so I downloaded Car Gurus and found an ideal vehicle located here…read moreat Steve Rayman (Cobb). I scheduled an appointment and was truly excited. I make the 50 min drive and was confused as to where to meet my sales rep. After asking around I ended up getting in my vehicle and driving to the building next to the building I was originally located. Anyhoo the sales guy asked me a series of questions. I came with $1000 deposit on the vehicle I saw online the vehicle was $6000. I was told I would be able to test drive the vehicle the sales guy tells me he's going to grab the keys. He was gone for at least 15-20 mins keep in mind he's in an office speaking with who he claims to be his manager and I can see them talking. He comes back and says I have to put at least $3000 down or I can look for another vehicle. Of course he says a newer vehicle which would be more expensive. I'm like dude I'm not trying to have a $500 dollar car note. I don't want to view other vehicles when I came for a specific vehicle. Then he goes back in the office smh then comes back and says that's all they can do. So either put half down on this vehicle or look at a more expensive one smh. He hasn't ran my credit doesn't know what I would qualify for but insists on looking at something else. He never even showed or let me test drive the vehicle I came to see. Needless to say I left. The whole experience was shady and weird. The sales guy keeps emailing me to come back and waste more time looking at vehicles that are similar to what I wanted. It is so many other dealerships out here selling cars. This is why your reviews are terrible. Not good business at all. I would not recommend this car dealership and I will not be returning here EVER!!! I will take my money and business elsewhere. I didn't get the opportunity to take pics or videos since I never left the building to look at or test drive the vehicle I wanted. So until next time SYOY!

Selling my car to Carvana was a brilliant choice (& I didn't even have to buy a car from them). I…read moregot a much better offer than from anywhere else, plus was quick & easy. YAY!

The process was extremely easy, sign up, put in mileage and condition of your car, schedule pick up…read moreand youre done!