Pros: I genuinely can't think of a single favorable aspect of our dining experience…read more
Cons: Everything--from the service, to the table spacing, to the food quality--was an issue. The ambiance and layout were problematic throughout the meal. The table spacing was already uncomfortably tight from the start, and toward the end of our visit, a party of 10 was seated in a way that completely blocked off the front left side of the already small dining area. This left only a narrow path on the right side for entry and exit. Given how confined the space became, it raised legitimate concerns about safety and whether the layout could pose an issue in the event of an emergency.
After waiting 40 minutes for the complimentary bread, I finally had to speak up and ask for it to be brought to our table. Given that there were several open tables both inside and outside, we couldn't understand why there was such a tremendous delay with such a simple task. For an additional "starter" my dining partner ordered the Caesar salad which was completely drenched in dressing.
While we were initially excited about the homemade pasta entrees, we were extremely disappointed once out they arrived. I understand that homemade pasta is typically served al dente, but neither dish was cooked properly. I had to cut my pasta with a knife because a fork simply wasn't enough, and my dining partner couldn't cut several pieces of his pasta at all--some were still noticeably crunchy.
I was especially surprised, as I've dined here before and don't recall these kinds of issues--perhaps there has been a change in the kitchen. Unfortunately, we weren't able to address any of this during the meal because our waitress, Marti, never checked on us from the time she delivered our entrees (about an hour after we were seated). Not once, not even upon delivering the check did she ask us how our meals were!
Before leaving, I chose to address the server, Marti, directly and share our experience. I expressed my disappointment with both the service and the food, but her response made an already bad experience significantly worse. Every comment was met with a large, clearly insincere smile and a dismissive "I'm sorry to hear that," with no effort to actually resolve anything. A good server would show genuine remorse, offer to involve a manager, or at the very least attempt to make things right--whether by addressing the issue or offering to comp part of the meal. None of that happened. There was no accountability, no urgency, and no real acknowledgment of the situation--just a phony, rehearsed response that felt completely disrespectful.
To make matters worse, shortly after we left, my dining partner became ill, experiencing both diarrhea and nausea, along with severe stomach pain that has now lasted over 14 hours and is still ongoing.
If I could give this experience a 0 out of 5, I would.