My family member had purchased a cell phone from Best Buy. They went to this store to obtain a…read morephysical Sim card instead of using the esim. The customer service rep was very demeaning and kept asking why they wanted to go to a physical Sim card. They were told that would be going back to the past. Plus, they were told that the cost would be $40 for the card. I don't know why as activation and upgrade fees are waived for those in the ​​​​​​​​​​​​​loyalty program. I've had an account with Verizon for 19 years. I do not appreciate the way my family member was treated. Totally disrespectful. After this occurrence, I'm not sure I'll be using their services at that store again.

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

Absolutely the very best customer service I've received in YEARS. And not just today. I stopped in…read morelast month with a phone issue and received patient, helpful service. I've read a review here that complains about time waiting and how one issue took four people to resolve. I don't mind waiting because next time I might be the person who has the problem that needs the expertise of all to resolve. No complaints from me--they're doing a job I can't and I highly value them.

Everything worked out well. I was able to receive my new phone with the protection plan. Definitely…read morehappy with staff they did everything they could to assist!

Julian was extremely helpful and caring when getting my devices I appreciate the time he took to…read moreexplain everything very carefully to me. Thanks for awesome service!!

NEGATIVE 10 STARS FOR AT&T ON PLEASANT VALLEY IN WINCHESTER, VA!…read more Absolutely HORRIBLE customer service. My mom is on my phone plan and was having issues with calls and text messages not going through. She went into the AT&T store on Pleasant Valley, not asking for account information, not trying to make changes to the account, and not asking for anything complicated. All she wanted was for someone to LOOK AT HER PHONE and see what was wrong! Instead, the employee who seems to have a reputation for complaints told her I needed to be there in person with my ID before they could do anything. My mom called me while she was there, and they gave her the EXACT SAME ANSWER. MAKE IT MAKE SENSE! ‍ We're talking about a simple phone troubleshooting issue. Nobody was asking for private account details or permission to access my account. Just a little common sense, customer service and a willingness to help someone who walked into your store with a problem. So what did my mom do? She LEFT AT&T, walked right around the corner to T-MOBILE, and guess what? They were MORE THAN HAPPY to look at her phone, figure out the problem and FIX IT! SHOUT-OUT TO T-MOBILE FOR ACTUALLY UNDERSTANDING WHAT CUSTOMER SERVICE MEANS! That's what going ABOVE AND BEYOND looks like. That's how you earn customers. You don't turn someone away over something you could have at least tried to troubleshoot. AT&T, you just gave my family another reason to take our business elsewhere. I'm seriously considering canceling and switching to T-Mobile ASAP. Why should we continue paying a company that can't even provide basic assistance when another carrier around the corner is willing to help without making it a whole production? CUSTOMER SERVICE ISN'T JUST ABOUT FOLLOWING RULES. IT'S ABOUT ACTUALLY CARING ENOUGH TO HELP PEOPLE. And to the Pleasant Valley AT&T store: sometimes all it takes is five minutes of effort to keep a customer. Instead, you might have just lost an entire account. T-MOBILE: THANK YOU FOR HELPING MY MOM WHEN AT&T WOULDN'T. YOU EARNED THAT PRAISE TODAY! #ATT #ATTCustomerService #WinchesterVA #PleasantValley #HorribleCustomerService #TMobile #CustomerServiceMatters #TakingMyBusinessElsewhere #DoBetterATandT

I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

I was getting the battery in my laptop replaced. They had very timely service, literally within a…read moreday or two. They were super communicative and helpful over the phone. They made sure that I knew the entire process and I had updates as the status changed. Very grateful for their help and I highly recommend you look to them to help fix a computer or other electronic.

The three gentlemen who work the PM shift are absolutely mean. They act like they're doing you a…read morefavor by helping, if they help at all. They don't greet customers or show any basic courtesy. Instead, they look at you as if you're a nuisance for simply being there. I do not recommend coming here. The customer service is absolutely awful.

About two months ago I switched to T-Mobile after 20+ years with Verizon, to take advantage of an…read moreover 55 flat rate plan for $55. TLDR: They sell the service, but can't deliver the service. Avoid. My experience so far has been that the store at Apple Blossom Mall in Winchester fumbled transferring the service to my phone and setting up my account. Along with inconvenient incompetence, they added some kind of $15/Mth protection plan without my permission which I discovered on my first bill. Fine, I called billing and got it taken off. Service was working OK up till about 5 days ago, Then, I suddenly started losing voice and text service for hours at a time. It comes back for 10 or 15 minutes, then disappears again. I get no service available messages, dropped calls or just clicks without connecting. Text messages are taking between 2 and 8 hours to be sent. Responses take as long to receive. I live alone and am in that 60+ higher risk group, so when I can't call an ambulance or the fire department, it sorta concerns me (ya think?). They have absolutely no service support, NADA. It's a phone company who does not want you calling and bothering them when the phone service isn't working. Lots of ways to pay your bill online, but report service outage? Nope. I had to create a twitter account, and then tweet a complaint. 15 minutes later I get a canned looking response from some guy who says "DM" me. After I figure out what that means, and how do do it, I discovered his message queue was set to refuse all direct messages. Another complaint, and another 15 min pass. New person says same thing but her mailbox worked. She asked about the problem, and that I follow a link and verify the account. I did all that immediately and then, nothing. I sent a "Still here" message after 1/2 hour and got nothing. After and hour and 10 minutes I get a text from T-Mobile support (Hey It's working for a change!) saying to keep their employees happy they are working reduced hours so...I guess the online support person just went home or what ever. All this took from 9:30PM to 12:30AM. It's like the Seinfeld joke about the car rental reservation, They can sell the service, they just don't know how to deliver the service. I am going to assume because of so many extra people at home, they have nowhere near the capacity to both stream everybody's Netflix movies and my voice calls, so maybe it would be fine normally, but if I can't count on them in an emergency, they are not the right company for me. I am very sorry I switched, and am now trying to get back on Verizon without going into a store.

I'm going to tell you exactly why I DIDN'T use PC Amigo…read more I called them to ask if they could rescue me from a tragic mistake I made while cleaning out the guts of my PlayStation. The gentleman on the phone listened to my problem and what I'd done, told me he COULD fix it, but didn't recommend my doing so, because the problem I was trying to address was endemic to the hardware version of the PlayStation itself, not the fix I was trying to do to get around it. He warned me that if he fixed it, I would very well be back again in the future, because it would still fail in the same way again. We talked through some options, and eventually I decided on buying a new PlayStation, which was his outright suggestion. His honesty and his unwillingness to take my money for a repair he knew wouldn't solve the issue in the long run guarantees that he's going to be my first call if I find myself in need of such services again.

The service was incredibly fast and very reasonably priced. What impressed me the most was their…read morehonest diagnosis, which accurately targeted the real issue and avoided a much larger, unnecessary repair that other shops might have forced on me. Highly recommended!