Customer Service is terrible. Management is terrible. STAY AWAY WARNING.. Management thinks it's a top secret location that can't help you over the phone, AT ALL! Quote "No we cannot help you over the phone with anything at all" even if you don't live in the area you must come in store to have simple issue resolved or to ask questions. Zero stars would never spend money or time at this location again. Close it or Fire staff read more

Worst company ever. Took my iphone and lost it, my bill is never correct and they LIEEEEEE. Worst decision of my life leaving TMobile

Just trying to ask a simple question so as to not make a wasted trip and their phones are set up to hang up on you after 15 seconds. What business does that? Terrible service. read more

No one greets u , just had me sitting there for 20 mins not knowing if I was going to be helped or not they sick with the customer service never will I NEVER come back read more

Today we shopped for new phones, cases and accessories. Wade helped us out! He was very upbeat, professional and knowledgeable about good deals, promotions and patient with us as we made our choices. The store was clean and other employees stayed busy assisting customers and were very well versed. Will be a return customer in the future for sure. Ask for Wade Terrell read more

This location is the best. Very friendly and helpful..highly recommended. I was back in this store location on 5-15-19. I had ordered the at&t uverse package online after spending two days worth of 5 hours on the phone with no answers and getting bumped from one rep to another. I went in the store Alex helped me right away listened to what was going on and helped me immediately.. they are friendly at this store and have helped my mom a lot. They take the time to help and listen. I will diffently go back. read more

This heavy set lady who works here is so aggressive and rude. I have no idea why they'd hire someone like this to deal with customers. Her attitude is HORRIBLE... read more

Horrible customer service and cell service is just as bad , do not get locked in for the free phone deal .nothing is free

I just want to talk about the great experience I had working with Shauna S and the store manager Jac at this location.... about 6 months ago I started calling AT&T to get a copy of a bill from Aug 2016 for court. Every call center rep had to escalate the request and NO ONE EVER FOLLOWED UP and each of my additional calls required a new dead end escalation. I noticed on the app that you can also go into the store to get a copy. I started with an authorized dealer Sunday who was not able to go past 6 months and advised i go to a corporate store. I called Canton a million times Monday 2/18 and no one EVER picked up so I tried this location. That is when Shauna answered. I explained what I needed and wanted to make sure she could get that information for me before driving all the way out there to get it. She placed me on a brief hold and worked with Jac to make sure bills that old are accessible and confirmed they are. Unfortunately though, the Livonia location off 6 mile was on my way home from work today so i reached out to them to ensure they were corporate too and not an authorized dealer. The representative who answered confirmed they were but before she would let me off the phone she was insisting I explain what I was coming in for ...which is fine.... but... instead of TRYING to see if a 2016 bill can be pulled she got extremely argumentative with me and told me it absolutely wasn't possible. She said this westland location was lying and that I need to figure out what system they're using bc her boss told her that it's not possible and there was nothing she was going to do to help me. I begged her to at least TRY to see. She refused. I explained that i am almost to the store bc I know she isn't allowed to pull up my acct over the phone but i need her to try. She flat out said she wouldn't bc she couldn't - its impossible. She even started that if it was she wouldn't print it for me so there's no point!!! So I called Westland back to make sure it was truly possible and Shauna was working again. She promised me that she will try to find the bill if she can at the very least but couldn't guarantee the info i needed would be available. That's all i could ask for. So now I had to drive an additional 15 mins out of my way. SURE ENOUGH SHAUNA AND JAC CHECKED MY ACCT AND EVERYTHING I NEEDED WAS THERE!!!! They even helped me get the 3 pages printed that I need for court and everything was done in less than 5 minutes. 5 minutes of great customer experience that any other reps of AT&T could have done but weren't trained or even willing to explore the possibilities!!!!!! Yet... your app specifically says to go to a store to get copies of old bills if needed!!! I really hope somebody high up sees this and gives them a raise or bonus. Not for just solving my issue bc it's probably small to you but really for being willing to go above and beyond to help me. That's all it takes to satisfy customers. It's really simple. Please let the Livonia location know too and PLEASE PULL THE CALL. 5 stars here... 1 star for livonia And that's ONLY bc they actually answered the phone unlike Canton (& bc i can't leave zero) Thank you Shauna and Jac!!! When I'm ready for a new phone I'll be back!! read more

I went out of my way to go to this location as I heard they had excellent customer service. Those reviews weren't wrong- I had fantastic service provided by Ashley. I had been to a different company the evening before to pick up a phone I had purchased online. The whole process was harried and messy. I left with the process partially completed after 45 minutes. Thank you, Ashley, for making it less than a 5 minute thing!!!! read more

Excellent service! Greeted right away and was told that all sales persons were occupied but will be serviced in 15 minutes. It was 5. While I was waiting an agent verified what I was looking for and made the transaction very fast and efficient. ATT Stores are getting very efficient. Kudos to Fred for putting up with me and even getting the number I needed for my phone. read more

The best customer service. These guys are intelligent & accommodating. There was no wait & my sales representative went above and beyond to make sure I was satisfied with my experience. read more

Excellent experience. Hussein, the sales rep who helped me, was very thorough with everything. He listened to my concerns and answered all my questions! I felt very welcome there, and at ease working with him. read more

Great store love the manager Greg took care of my issue and now I will always come back to this store totally satisfied the whole staff was good read more