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    AT&T Store

    2.8 (4 reviews)
    Closed 9:00 am - 7:00 pm
    Updated over 3 months ago

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    T-Mobile

    T-Mobile

    2.7(3 reviews)
    0.0 mi
    Virtual estimates
    Shipping

    T-Mobile overseas phone help desk services charged me for a Cellspot router that I never asked for,…read morenor did I ever receive (an additional $306 cost to me). The overseas rep also increased my monthly premium by upgrading my plan without telling me it would cost an additional $55/month. Since there was such a delay in the correction, I never got my plan fixed. No problem though, since I'm switching services. I dealt with 4 different overseas help desk representatives over the phone to fix this issue, and they took turns offloading responsibility onto one another for nearly a month and a half. They never followed up with me once. They finally admitted they couldn't resolve the problem, so they instructed me to go to a local store, which was the best thing I ever did. Massive kudos to the Branch Manager Ellis for excellent customer service. He was considerate enough to call and text frequently to inform me of the situation each step of the way over a 2-week time period. He handled my uncommon situation professionally, communicating with T-Mobile corporate office more than 5 times (that's the estimate I could count, based on the number of updates he sent me). Thanks to his efforts, I did eventually get the incorrectly charged $306 back to my account. These past 2 months have been a headache working with T-Mobile. It's crystal clear the company doesn't have their s**t together. Lucky for them, they have employees like Ellis who are willing to go above and beyond to singlehandedly turn things around for their customers. I've learned that if you're a T-Mobile customer, call in at your own risk. Your best bet is to go to the store and work with reliable, competent staff like Ellis.

    T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

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    T-Mobile
    T-Mobile
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    AT&T Store

    AT&T Store

    1.0(2 reviews)
    64.7 mi

    Just wanted to share what a horrible experience I had at this AT&T store. Call me a fool, I knew I…read moreshould have walked out, but the store representative completely lied about the fees and trade in on my old phone. I've wasted probably 6 hours of my time at this point trying to get fees taken off my billing that should not be charge. AT&T has given me basically the runaround on the phone now that I'm trying to correct the charges. I will NEVER use AT&T again. I can't believe a company that should be respectable, treats their customers this way. The only reason they are even getting a star is that I had to give at least one for this to post.

    Literally the worst experience ever. The man was nice and tried to help set up a new account for…read moreme. But he needed a store code from the manager to work with customer service over the phone. The manager refused to give it to him, and I could hear her yelling at him in the back room over the phone. If it's not a quick easy thing they will kick you out. It took him a few tries to figure out why the system wasn't accepting a SIM card. Customer service said they could fix it, but the manager literally told me she sent willing to spend the time to call them and would not help me. She was beyond rude to me and her employee to the point I told him he should quit. Abusive manager should never be tolerated. This lady needs to be fired. The man was nice and helpful however and I felt bad for his treatment. As far as getting service, this place is useless.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    3.9(20 reviews)
    71.8 mi
    $$

    My elderly parents were in this store yesterday at 3:00 pm. there was only one person working it…read morewas a young man. My parents wanted to know why their bill was so high and would it stay that way. The man was of little use. when my father said "Ok then we want to close our account what would that cost be" the employee said it would be 2500.00 no card, no check only cash... Funny that the online gentleman (mike) was amazing I was able to group call with my folks the actual buy out was 1800.00 and that all verizon stores take cash, check or card. Anyway Don't let your elderly family or friends go into that store alone!

    Super unfortunate experience at this store. I'm not typically one to leave a negative review,…read morehowever, the whole experience and customer service was awful. I went in to the store to upgrade my phone. Didn't want anything fancy- just needed a working phone. I was told if I upgraded our plan and traded in my current phone, I'd be eligible for $800+ credit towards a new phone. Did the plan upgrade which went fine. Then came the trade in where my phone data and info was instantly transferred to the new phone and my old phone deleted. Once that was already done- the associate told me "oh no, the promo is already over". So basically told me that they couldn't give me the $800 credit. I was very upset, as that was not what I agreed to. The associate called their manager and I was told they would look into it. The next day I got a voicemail from the associate stating that said they were "shit out of luck" getting me the promo. Angry, I called back and asked for an explanation with no further info. I called the manager multiple times to get more information with no answer and no call-back. I ended up reaching out to Verizon corporate who kindly took care of things for me. But absolutely no attempt by this store was made to make this right. Super disappointed, and won't be returning. I would recommend driving to Boise to a proper Verizon store over this third party place.

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    Verizon
    Verizon
    Verizon

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    AT&T Store - mobilephones - Updated May 2026

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