Verizon investigated themselves and guess what? They found they did nothing wrong. Put on your…read moresurprise face. The fact remains that I bought a "brand new" iPhone on or around October 4, 2024 at the Verizon store at Blue Lakes & Pole Line Road in Twin Falls, Idaho. Their rude and incompetent clerk Tyler represented that the iPhone 14 was "brand new." When we used the phone, the caller ID (as seen by the person we were calling) came up as the name of a woman in Fredericksburg, Virginia who I then called myself. It just so happens, she is a Verizon customer who had turned in a used iPhone 14 "in very good condition" to a Verizon store in Fredericksburg, Virginia two weeks earlier! I don't have the technical expertise to figure out what Verizon is up to but I believe it's fraudulent. A good class action lawyer should thoroughly investigate these buffoons. I seriously doubt Verizon shareholders are informed of the Company's practices. UPDATE: Ultimately, I ended up filing a complaint with the Idaho State Attorney General's office. They investigated it and Verizon eventually offered me a new phone. Save yourself a headache and go somewhere else.

Relatively quick, they had enough people working and got what I came for. Salesperson was helpful…read moreand pleasant.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

We went in to discuss our current issues with Sprint as we were having some major aggravation with…read moreour service. We talked with a couple ladies and Charlie, discussed options, went on our way to see what we could do. After some additional frustration with our service, we returned and were remembered and helped by Charlie. He was courteous, professional, detailed and explained everything. Excellent employee assisting with a very frustrating situation.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

Caleb is the master. He's helped my family business as well as me personally. Go to the magic…read morevalley mall talk to Caleb. Man is a stud!

T-Mobile overseas phone help desk services charged me for a Cellspot router that I never asked for,…read morenor did I ever receive (an additional $306 cost to me). The overseas rep also increased my monthly premium by upgrading my plan without telling me it would cost an additional $55/month. Since there was such a delay in the correction, I never got my plan fixed. No problem though, since I'm switching services. I dealt with 4 different overseas help desk representatives over the phone to fix this issue, and they took turns offloading responsibility onto one another for nearly a month and a half. They never followed up with me once. They finally admitted they couldn't resolve the problem, so they instructed me to go to a local store, which was the best thing I ever did. Massive kudos to the Branch Manager Ellis for excellent customer service. He was considerate enough to call and text frequently to inform me of the situation each step of the way over a 2-week time period. He handled my uncommon situation professionally, communicating with T-Mobile corporate office more than 5 times (that's the estimate I could count, based on the number of updates he sent me). Thanks to his efforts, I did eventually get the incorrectly charged $306 back to my account. These past 2 months have been a headache working with T-Mobile. It's crystal clear the company doesn't have their s**t together. Lucky for them, they have employees like Ellis who are willing to go above and beyond to singlehandedly turn things around for their customers. I've learned that if you're a T-Mobile customer, call in at your own risk. Your best bet is to go to the store and work with reliable, competent staff like Ellis.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

Just wanted to share what a horrible experience I had at this AT&T store. Call me a fool, I knew I…read moreshould have walked out, but the store representative completely lied about the fees and trade in on my old phone. I've wasted probably 6 hours of my time at this point trying to get fees taken off my billing that should not be charge. AT&T has given me basically the runaround on the phone now that I'm trying to correct the charges. I will NEVER use AT&T again. I can't believe a company that should be respectable, treats their customers this way. The only reason they are even getting a star is that I had to give at least one for this to post.

Literally the worst experience ever. The man was nice and tried to help set up a new account for…read moreme. But he needed a store code from the manager to work with customer service over the phone. The manager refused to give it to him, and I could hear her yelling at him in the back room over the phone. If it's not a quick easy thing they will kick you out. It took him a few tries to figure out why the system wasn't accepting a SIM card. Customer service said they could fix it, but the manager literally told me she sent willing to spend the time to call them and would not help me. She was beyond rude to me and her employee to the point I told him he should quit. Abusive manager should never be tolerated. This lady needs to be fired. The man was nice and helpful however and I felt bad for his treatment. As far as getting service, this place is useless.

Cassandra. She's amazing helped me set up my Iwatch, super easy would recommend, coming to this…read morestore! customer service is on point.

This is the only AT&T store that I will ever visit. Visiting this location was fantastic…read more Everything was explained well and everyone who works here is wonderful and went well above and beyond to help us. Andy helped us and was just great. Very knowledgeable and professional. Their store manager also came over to greet us and just added to our wonderful experience. Even the water was great. The iPads that they had on display have games on them and that helped keep my son entertained. The store was clean and is kept at a great temperature. The experience all around was great and I am very pleased. Thank you guys so much for helping my family.

I emailed them as Kadra asked me to. What a joke! No response. No confirmation of the email,…read morenothing! No response to the BBB complaint either. These people are aweful and do not care! They are liars and Thieves as stated in my review.

Purchased my very first contract phone here. I wasn't entirely sure about what phone I wanted so I…read moremade an appointment with the sales rep Mercedes on a Saturday. Mercedes wasn't scheduled to work Saturday but was willing to come in to help me choose a phone and set up a plan for me, which I was very grateful for. She walked me through everything and was very patient when answering my questions. On top of that she made sure I got a great deal on my phone and plan so I ended up saving money. She also called me a few days later to ask if I was having any problems with my phone and to remind me to mail in my rebate, a rebate she helped me fill out. Mercedes was very friendly, knowledgeable, and provided great customer service. I am very happy with my phone and plan. Thank you for doing a great job!

My elderly parents were in this store yesterday at 3:00 pm. there was only one person working it…read morewas a young man. My parents wanted to know why their bill was so high and would it stay that way. The man was of little use. when my father said "Ok then we want to close our account what would that cost be" the employee said it would be 2500.00 no card, no check only cash... Funny that the online gentleman (mike) was amazing I was able to group call with my folks the actual buy out was 1800.00 and that all verizon stores take cash, check or card. Anyway Don't let your elderly family or friends go into that store alone!

Super unfortunate experience at this store. I'm not typically one to leave a negative review,…read morehowever, the whole experience and customer service was awful. I went in to the store to upgrade my phone. Didn't want anything fancy- just needed a working phone. I was told if I upgraded our plan and traded in my current phone, I'd be eligible for $800+ credit towards a new phone. Did the plan upgrade which went fine. Then came the trade in where my phone data and info was instantly transferred to the new phone and my old phone deleted. Once that was already done- the associate told me "oh no, the promo is already over". So basically told me that they couldn't give me the $800 credit. I was very upset, as that was not what I agreed to. The associate called their manager and I was told they would look into it. The next day I got a voicemail from the associate stating that said they were "shit out of luck" getting me the promo. Angry, I called back and asked for an explanation with no further info. I called the manager multiple times to get more information with no answer and no call-back. I ended up reaching out to Verizon corporate who kindly took care of things for me. But absolutely no attempt by this store was made to make this right. Super disappointed, and won't be returning. I would recommend driving to Boise to a proper Verizon store over this third party place.