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    AT&T Store

    3.8 (4 reviews)
    Closed 10:00 am - 7:00 pm

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    AT&T Store

    AT&T Store

    2.5(4 reviews)
    2.5 mi

    Poor customer service. Took a long time with customers helping with every little issue with no…read moreconsideration of other customers waiting. Asked how long they expected it to take, and they begrudgingly said they can't tell how long it would take. Got the impression they are understaffed and workers are therefore upset and taking it out on customers. One worker just left then after we waited a long time. The lady that did help me though it was nice and helpful though once.

    Went here feb 1st to ask about new cell phones ,The management assured us that the phones would…read morehave a signal in our rural area so we bought them on condition they would work,got them home friday night,no signal at all!The next day sat we returned the 2 phones back to store and a tablet in opened.True to their word store management did not charge us anything.I 3 weeks later received a bill from carol stream il ( stand t billing center) for several hundred dollars,after hours on the phone they understood 1,we did not have a current account and never dod and 2,we returned the phones back the next day ,and 3 ,did not owe for the phones and service we do and did not have!4,get another past due bill for $195.00 with late fee?This is again for the non existent service I never had? No one I talked too appears to understand that 1 had their (Atandt)phonedms less than 24 hours and no service,Store management also agreed to waive activation fees restock fees ect which they did .We talked to store management which refers us to the 800 number that keeps billing me for non existent service.If they turn me in to collections, I will use for what is fraud i.e. trying to collect money for a non existent service.I have no way to have canceled the account 24 hours after it was open ,.why won't they help? ALL ABOUT GETTING MONEY ANYWAY THEY CAN,ALSO WE REINSTATED CELL PHONE SERVICE THE NEXT DAY WITH VERIZION AS THEY ARE ONLY CARRIER TO HAVE SERVICE WHERE WE LIVE ,please do not ever sign up for ATAnd T for anything ,Service for customer is zero ,Our fight continues!Tim Long

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    AT&T Store - mobilephones - Updated May 2026

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