I had a positive initial experience when we had transfered service and upon my revisit to the store…read moredue to an issue with the sim card, it remained copacetic. I was pleased with the professionalism and tact of the young lady who had helped me with what ended up being a simple end user error. With regards to Cricket itself, I'm not entirely pleased with how they phase out old phones to make way for the new, as features you once may have had (IE hotspot) will no longer be available once your phone is no longer sold at Cricket stores. They call the act of buying the latest version of your phone "upgrading". I call it a scam.

Most unprofessional rudeand aggressive behavior I've seen in a customer service setting, wouldn't…read moredo 1red cent of money or 2seconds of my time at this location had the employees and manager very rude and aggressive.young man stood at the end of the counter with his fist clinched in anger as a spoke to the manager about my bill

Best AT&T store in Sioux City! Absolutely love this place!! They are very professional and help…read moreeveryone in a timely matter! Love this place!!

Con artists. Told us $150+tax for 3 lines, said we can pick out a watch for opening an account and…read moreonly pay taxes on the watch. The watch is over $300 come to find out and when we tried to return it they said we might as well keep it because we have to pay the full amount either way. It requires an entirely separate phone line, another thing they didn't tell us, causing an extra $125/month. The Direct TV box they provided didn't work, and for 2 months we kept telling them the problem but they wouldn't lift a finger to help, just said to call Direct TV, and again said we might as well keep it. After 2 months of it not working we returned it to the Singing Hills location and their response after cancelling it was, "we're still going to bill for the 3rd month." They didn't provide the first 2 months of service we were charged for, no refund offered, but actually was bold enough to say they're still going to bill it for a third month. I've never had such horrible customer service along with being scammed bold faced in the store. It's disgusting how nice they were while adding on extra gadgets under false pretenses, not helping fix any of the previously mentioned issues, quick to run a card but refuse to be helpful in any way once the transaction is complete and you're trapped. If this isn't resolved soon to the promised $150+tax per month I'll be switching to Straight Talk for $35/month unlimited, and people I know who have it say they have had no issues whatsoever.

Horrible, horrible, horrible customer service. Never go here go elsewhere to get a phone even if…read moreyou need a new one fast. This store has no phones available in store and they received a phone that was ordered and they refused to release it. Go to a different store for a fast exchange.

closest thing to a retail scammer as you can get. bought a glass screen protector that they broke…read moreputting the case in. did not admit it and would not credit it back. go to a real Verizon store if at all possible.

Much cheaper than the real thing (T-Mobile). I pay only $30 to $25 for my phone bill. A great…read morealternative to "post paid" phone services indeed! Like I said, I do recommend this place over companies like Verizon Wireless.

From the owner: Switch today & enjoy America's largest 5G network.read more