The experience was unprofessional from the start. One of the staff, who resembled Santa, was…read moreespecially rude. Every time I asked for help with my laptop, they laughed instead of offering real assistance. Not a place I'd recommend.

The absolutely worst, dishonest business I ever dealt with ever!…read moreEverything I had done or purchased to be repaired had to be fixed by an independent computer repair person or replaced with the exception of the battery for $59.00, but even that had numerous delays in getting shipped and then it was the wrong one. I paid $460.10 for a printer, 500 G3SSD, clone HDD to SDD, a battery and an Iphone charger. I I phone charger broke, Drivers and necessary software were not properly installed. The applications that were to be installed were replaced by links to their website application counterparts. (They told me that this company was having problems...which it was NOT!The hinge on the computer screen was broken upon return, Windows Updates were never run, items that were claimed to been backed up were not and no backup files were found. I paid an additional $80.00 service fee to have my new wireless printer set up. They couldn't make it work twice and I asked for my $80.00 returned and they refused. This wireless connection just stumped them and my guy fixed it within 5 minutes. They told me my computer speakers were broken and there was NOTHING wrong until they entered my computer. They were fixed by my new computer guy who only had to get the computer fixed and then my speakers were suddenly back to normal. Avoid this company. I wish I had gone somewhere else.

Amazing fast customer service.. Randy came out on a Sunday and had it up and running within a hour.read more

I mean in fairness it's Iowa and rural at that, but still utterly horrid. Repeated outages, spotty…read morespeeds. Pity the options are limited.

Our internet goes out every day, 3 days ago it was down for 2 hours, I called Sparklight and a…read moregentleman answered and I explained to him what was going on, He told me what to do it worked but our internet goes down every day for the past week and we're paying for service that we're not getting, I think it's time for a change.

Service continues to disconnect. We've had to unplug router like 4-5 times a day and it…read moreconsistently keeps failing. Do not recommend.