This store is super clean and organized. Jessica did wonderful. thank you so much helping me get my…read morenew phone and new account

Cassadie was so friendly and helpful when I had to get a new phone. She was knowledgeable and gave…read moreme the best options for what I was needing. She was very professional and I appreciate how smooth this process was for me!

How is this store still open? Employees have no desire to help anyone, they treat you like its…read moresuch an inconvenience and bother to assist you and answer your questions (I guess taking away from their time to watch TikTok). Both employees were unable to provide any information to answer questions (or just had no desire to). ATT could save money by closing this store because it is a waste of money and only gives customers (or prospective customers) a bad experience.

Never answers. I have called 10 times throughout the day and I always have to leave a message. Good…read moreto see that they are consistent, this company has poor service across the board

The service at the Orchard in Carencro was top notch. The tech was able to find the issue and…read moreexplain it perfectly. The only issues I had in the replacement process was calling and dealing with apple. The Orchard went above and beyond. I just wish apple did business the way the Orchard does. The Orchard knows customer service and apple can't figure out what 3 to 5 days actually means. I would recommend The Orchard in Carencro way before trying to get help from apple customer support. The Orchard may service apple but The Orchard far exceed apple's customer service!

From the owner: An Apple Authorized Service Provider is a business approved and selected by Apple to sell, service,…read moreteach, or repair any Apple product. At The Orchard, we use genuine Apple parts so you can know for sure that your iPhone, iPad, or Mac will be repaired just the way Apple would. No appointment necessary. We accept walk-ins anytime during our business hours!

Ripoff from start to end. Bunch of bull. Promised $800 upgrade, have been jerking us around…read more Currently my husband has been on the phone now for over 2 hours with 1 after the other customer service ofcourse still yanking our chain. They lied. They straight up still trying to get away with not honoring our upgrade. Beware. Don't choose ATT . As far as im concerned, we will pay these phones off and go with another company.

Started off great but unfortunately I'm very disappointed in the level of service I received from…read morethis store. I came in do upgrades and added a line to my account of 19 years with ATT. I did my research before purchasing and told the sales representative specifically what i wanted was 256gb storage since i already have the storage on my old phone and turns out i got a smaller storage on the new phone. Called next day told me there was nothing they can do about it besides paying restocking fee and getting a new phone. Call Corp they sent me a label to mail phone back and said they store could handle it and i could still get my new phone just have to pay taxes on new device again and they would credit taxes on the wrong phone. Store told me couldn't ship phone off or wave the return fee not mention anything about activation fees on my business account. After reading previous complaints about this location it's amazing how they keep the same staff with poor customer service. I wish i could speak with a district manager because i know there is more than can do for their customers and keeping customer loyalty. Especially when the representative made the mistake and i have to pay for it is clearly ridiculous. At this point i want to cancel all four my lines and pick another provider!!!

Very bad business, I even wonder why boost is even a mobile network because you can't pay a phone…read morebill in there without a cold even though you have the phone in your hand it's just ridiculous. I made a big mistake by buying my teenage son boost mobile network For the holidays, but that's all about to change.

Arielle, why does she work there? She is absolutely dumb when it come to anything in there. She's…read morevery rude she quote me 2 different prices on the same phone. Didn't know how to help me transf6my Gmail to my phone. Let me leave with case an screen protector in the bag. I thought they were supposed to put all that on for you. Then my total was 124 and some change and she told me she don't give change! This business needs to be closed everytime I come its always something!!! Wish there was another location I could visit. Been with boost well over 10 years and it's getting worse

because they put a used phone screen and it has a dot and they put a iPhone 8 screen on it and my…read morephone is iPhone SE

Amazing service! Best prices in the area. Not only was my screen replaced but the back glass as…read morewell. My phone looks and feels brand new.