well optimum aka the old Suddenlink company is at it again !…read more I promise people a set price ne overnight they increase their price by 14 nd 20 bucks ! This is a grift company ! Our city sued them and won! they are ripping people off they haven't changed the only thing they changed was the name of the company! Beware people AT&T and T-mobile even stink are so much better and reliable than them! They stick to the price you agreed on, and they do not try to rip you off, but optimum has been ripping people off ever since they started! No longer suddenlink they change the name And they need to be reported to the BBB, the Better Business Bureau and the sheriff department! Grifter and liars! Neighborhood watch is complaining and talking about it! Beware beware beware!

Optimum has terrible, awful service for their cable and internet. Over the past two years, my…read morefather's cable box went out totally, leaving him without service. Apparently the cable boxes are quite cheap and shoddy. We had to bring it in to this store for a replacement, and waited in a line nearly out the door, having arrived ten minutes after opening. When I asked why the line is so long and the service is so slow, I was told the computers were out. This is the exact same excuse I was given two years prior when I encountered a long line. Are they making it up? What is going on Optimum?

overcharges and has recently deleted allot if my channels/ service to get me oninternet which i…read moredont need but steadily charges 60 plus dollars for basic cable but greed seems to make them happy. it happens overnight and with no notice i am going to cancel them completely and get an antennae...

The only reason they got 1 star is because I had to! I'd rather burn all their equipment and throw…read morethe garbage in the yard of the ceo! Absolutely the worst internet service phone service customer service and technicians I have ever had to look at speak too or deal with. the very unprofessionalism I and many others have experienced in Pineville Louisiana alone is unbelievable. The over seas non English understanding rude obnoxious outsourcing you guys have is the worst! Pineville do better because what you have is a company that refused an elderly man and a deaf woman their special needs phone because he said they don't do that anymore. That's discrimination! And the carpet the tech ruined not to mention the glue the drilling and mess he left saying he'd return tomorrow then on the way out the door he says Oh yeah I'm off tomorrow I can't come back for another week. Disgusting and sickening the elderly and special needs recieved dishonest and cruel treatment from Optimum and its employees that is being reported to several government and state officials. Do better optimum because right now you are trash and ripping off people all over. Trash

New store low wait times and friendly staff eager to help! New equipment nice layout of store…read more Easy to find in front of the Walmart. Hours are till 8 PM at night Monday thru Saturday.

From the owner: AT&T, serving over 81 million wireless customersread more

Ripoff from start to end. Bunch of bull. Promised $800 upgrade, have been jerking us around…read more Currently my husband has been on the phone now for over 2 hours with 1 after the other customer service ofcourse still yanking our chain. They lied. They straight up still trying to get away with not honoring our upgrade. Beware. Don't choose ATT . As far as im concerned, we will pay these phones off and go with another company.

Started off great but unfortunately I'm very disappointed in the level of service I received from…read morethis store. I came in do upgrades and added a line to my account of 19 years with ATT. I did my research before purchasing and told the sales representative specifically what i wanted was 256gb storage since i already have the storage on my old phone and turns out i got a smaller storage on the new phone. Called next day told me there was nothing they can do about it besides paying restocking fee and getting a new phone. Call Corp they sent me a label to mail phone back and said they store could handle it and i could still get my new phone just have to pay taxes on new device again and they would credit taxes on the wrong phone. Store told me couldn't ship phone off or wave the return fee not mention anything about activation fees on my business account. After reading previous complaints about this location it's amazing how they keep the same staff with poor customer service. I wish i could speak with a district manager because i know there is more than can do for their customers and keeping customer loyalty. Especially when the representative made the mistake and i have to pay for it is clearly ridiculous. At this point i want to cancel all four my lines and pick another provider!!!