The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

About to file a civil suit to collect the cost of replacing my iPhone. It was presented to them in…read moreMarch to be replaced or repaired by AKKO and I have been trying to find out what is going on with it this entire time. Insurance can't get ahold of them. I was told to leave it in the drop box by the tech and they had been very familiar with my phone as it had been repaired 3 times prior. I want this made right and they don't even have the respect to call or text me back. No call or text within the next week I file the suit against them. The end.

I dropped my phone in Rome NY while visiting Fort STanwix and wanted the glass repaired ASAP. I was…read moretold to take it to i fixit in Oneida. I made it very clear to the clerk that I lived in Albany, wanted the phone fixed that evening, or I would have to go somewhere else. He charged me in advance, took all my personal information to gain access to my phone, told me to come back in an hour and a half, and when I did, told me he did not have the part, couldn't fix it, but had an awesome deal involving swapping my phone for a replacement that he assured me was much better. I refused, he pushed and said I was missing out on an awesome deal, refunded the money on my credit card, and I left. The next day I discovered that he had not even refunded the money correctly and had to make a 20 minute call to the credit card company to get compensated for the cost of tax that he had apparently planned to keep. BAH! Terrible experience. Next day I went to the i fixit in Colonie Center. No payment in advance, professional service, checked to make sure he had parts in advance, charged about 50$ less than the guy in Oneida had charged, and fixed it smoothly and quickly. Just like they should! Thank you!

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!

Excellent customer service, friendly and helpful. Anthony took care of us from the minute we walked…read morein the door. Store was clean, well stocked, they had what we were looking for and we would definitely come back.

From the owner: Oneida's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Oneida connected with top technology and expert guidance. Visit us today at 1067 Oneida Plaza Dr for the newest smartphones, tablets, and accessories.

My 85 year old GiGi got locked out of her phone. After the run around from apple (need an…read moreappointment and they are booked for 1 week) and Verizon, we came here and he fixed it in 5 mins and was so polite and professional. Genuinely a good person, no bullsh**t and he clearly knows his stuff!! Better than the Apple store and old people friendly!!

Nobody could have fixed my phone better and faster than he did. He was so polite about taking my…read morephone and fixing it. He fixed my phone for just $70.00. You cant get a better price anywhere. He didn't even take 10 minutes (it was a little too fast if anything lol). I highly recommend this place 10/10. Definitely will go back there for my phone.

WARNING: Deceptive "Bait-and-Switch" Tactics by Justin Calandra- Avoid This Store!…read more Warning the community of Justin Calandra, employee salesman at cellular sales Verizon Rome NY; As someone with an extensive sales background, I recognize a calculated 'con' when I see one. In my opinion, this establishment specializes in predatory, non-transparent business practices. Calandra began acting out of line almost immediately treating me very poorly, making the environment cold and unwelcoming, which definitely threw me off. I wanted a good experience and was positive so continued on with him. It was the biggest mistake. He took my kindness for weakness, & abused me throughout the entire process. I was open to get the upgraded models and pay the difference but he refused to listen or care & wasn't trying to hear anything other then what HE wanted me to purchase plan which devices etc all was in his head already so why I spoke it appeared it wasn't even registering at all; so frustrating and upsetting, all to his commission benefit. I was nothing but a number the entire time. That is not sales whatsoever ever. That is sociopathic & narcissistic mindset. just UNREAL--Infact at one point, after realizing I wasn't taking well to his disrespectful & clowny lackadaisical attitude and beyond, "hey I'm sorry I'm being a dick" and some other nonsense. So I told him it's okay. It's a persona. If that's your game that's your game. & so he continued, as if he thought that meant I approved. No dummy, I didn't want confrontation at all and I wanted to leave to be honest. He knew I was desperate for a phone as I told him my got stolen didn't even have a working phone. He knew it and he tried to exploit it the way he could and wanted!; as if it's your money or credit you selfish heartless soul! Justin Calandra is a sociopathic individual imo who should not have a position working with the public, especially representing a major retailer like Verizon Wireless as I see him as a danger to Verizon Wireless and should be taken as a corporate liability. The Deception: I called ahead to confirm that a trade-in for an iPhone 13 with a fried motherboard and missing SIM tray was acceptable for their current promotion. I was told 'no problem' by both Cody and Justin Talerico. However, after he initiated my new service and the paperwork was nearly finalized, he suddenly claimed he couldn't accept the trade. In my view, this was a premeditated bait-and-switch designed to trap a customer into a commitment under false pretenses. The 'Fix' and Further Dishonesty: When I pushed back, Justin Calandra claimed he would find a device to facilitate the trade himself when I said I'm out. I returned 3 days later, only for him to try an IMEI from a broken green iPhone 13 he claimed he got from home that he then told me 'didn't go through.' It's already been traded. Based on the sequence of events, it felt like a deliberate attempt to string me along and play me for a fool. When he told me this, I had such a mix of emotions, but mostly betrayal and disgust. His reaction when I then asked well what can you do now;You assured me you'd have me a good trade in, he reacts without any emotion almost and then says you know what return it go ahead!! and then says to the other employee to call the police on me! At this point I walked out as quick as possible to get away from the entirety of this disgust,as I was beyond appalled. Justin Calandra is horrible to the fullest extent that I've never witnessed in 39 years of life and traveling the world for business and leisure such a monstrosity. He is a statistic & is a predator. At one point, when asking him about the I watch, he steered me towards a galaxy watch and told me it was the iwatch and held to it. I was in disbelief. I wanted to complete my trio with the best iwatch & iPad Pro yet he didn't want me to for some odd reason. I've never dealt with any "sales person" that ever would deter a customer from purchasing something but being extremely rude, and odd, at the same time to a sociopathic level. At one point he said I'm being a dick sorry yet continued to be one. Hostile Conduct: Justin Calandra attitude was, in my opinion, repulsively sociopathic in its arrogance & much more. I was met with cold stares and eye-rolling when I simply asked for the plan I wanted (Ultimate) and said I don't even care I'll get whatever devices are promotional I want out; instead of the mid-tier plan he was aggressively pushing for his own benefit. He treated me like a burden, displaying a level of disrespect I have never seen in a professional setting ever! miserable, deceitful, pompous, unprofessional , demeaning, disrespectful and heartless and much more. Justin Calandra thinks he's untouchable; I am here to prove otherwise. The joke is on you kid.

The worst customer service possible, delivered with a condescending and smug attitude. Avoid this…read morebusiness.

Jason at T-mobile made my switching companies flawless and fit me with the right phone and plan…read more I highly recommend , the customer service was an A+

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.