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Newark, DE

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AT&T Store

4.3 (4 reviews)
Closed • 10:00 am - 7:00 pm

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AT&T Store

AT&T Store

1.3(3 reviews)
4.6 mi

Horrible customer service. My fiancé went to get a new phone and was immediately met with a…read moreunresponsive (manager) who was of no help. Ended up ordering a new phone online and was told by the same manager that the phone would be activated and ready to go when turned on. The phone was never activated and he had to go back to the store to get it activated. Would not recommend this location.

When I signed up for a new plan including upgrading both my iPhone and iPad everything went well…read moreand when I bought a charger plug for my current iPad I accidentally bought the wrong one by mistake. Oops. Okay, I thought I'll just exchange it for the correct one without a problem -- WRONG -- the manager started to really get in my face and took the "I know more than you do because I'm the manager when she had never even spoken to me before!! She had never looked at the iPad that I had brought in with me that needed the aforementioned plug. SHE WAS JUST HORRIBLE!! Ultimately, I asked for my money back and vowed to never return to that particular location again in my lifetime!! Fortunately, there are a few more stores quite close to where I live so buying covers for my new devices shouldn't be a problem. If it wasn't for the manager I'd easily give this place a 4 or 5 star review but because of her, I feel that 2 stars is quite generous and that 1 star is probably what is actually deserved but because when I signed up for my new plan I had such a positive experience I'm going to give this a 2 star review. Good luck to everybody that goes in here!!

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AT&T Store
AT&T Store
AT&T Store

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Cellairis - Screen Protection

Cellairis

1.1(10 reviews)
4.4 mi
•$$$

I had high hopes for this screen repair service. On 9/17/2015 I took my LG G3 with cracked screen…read moreand inquired about repair. $140 and a little over an hour was the cost of service. I took the chance and I wish I'd gone elsewhere. When I came back to pick the phone up, I noticed the LG logo was missing. The "technician" failed to take the plastic off of one part of the screen before installing it, and I had to point this out. No big deal, everyone makes a mistake from time to time. Upon further inspection I noticed the screen wasn't flush and light leaked out from the edges. They said it was a new screen and it would return to it's proper alignment in a short time. When I attempted to gently press the screen back in place, IT CRACKED. Less than 2 hours since the repair and $140 later, I had an unusable device again. Returned to the store the next day with receipt to attempt to resolve the shoddy work they performed. They said they'd be happy to replace the screen for another $140, but refused to acknowledge their part in the mishap. After explaining a bit more, the manager attempted to get the screen to lay flush. He couldn't fix it. So receipt in hand, I walked away calm, but feeling like I'd just been scammed. Furthermore, anyone who says these guys are very helpful and offer great deals on cases, is ill-informed. The quality just isn't there. Maybe other guys do great work, but on 9/17 I didn't find that to be the case.

My sweet mother went to these guys to replace an iPhone screen for $65. She tells me after, her…read moremic doesn't work to make calls. She went twice to get it fixed and still after the mic doesn't work. I no this is a scam because I've purchased cheap apple screens from China and know this is very common symptom after replacing the screen. $5 for the part. It's Not human error but the part itself. When you change the screen you change the other electronics with it because how it's manufactured. Your screen looks new but the phone doesn't work. You get what you pay for does not apply here because your phone should still work. These guys are preying on people's trust hoping you'll walk away and not check to see if it makes calls! Check it first, make a call before you walk away. I'm surprised this is in the Christiana Mall, they should crack down on this.

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Cellairis - Shout! Design your own case

Shout! Design your own case

Cellairis
Cellairis - Device Repair

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Device Repair

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

3.4(5 reviews)
0.5 mi
Virtual estimates
Shipping

I have had multiple good experiences with this store. I've come here to buy accessories, and to get…read morea new SIM card and set up a phone that I bought from a third party retailer. They were very helpful and supportive in all cases. My only beef with this store is that it has a pretty large area, and they don't carry all that much in the way of products, especially not many supporting accessories for older phones. But this is a complaint about T-mobile as a whole, not this particular location. This particular location is top-notch, the employees have always been super helpful and really competent, both at actually doing things and at recommending products to me and communicating the differences between things.

I had internet at home with AT&T until June 2022. I stopped the service and returned all the…read moreequipment on July 5th to UPS as the ATT agent had instructed me to do so. And I removed the auto-payment option and my credit card from my account in AT&T. After a few days, I received an email from AT&T that I should return the equipment by July 25th or they will charge me $164. I contacted AT&T and told them I have already returned the equipment and have the receipt for it. They said that I shouldn't worry because it takes a few days to process returned equipment. Then in late August, I noticed that they have charged my credit card $164 even though I had removed my credit card from my account! Charging me for returned equipment is one thing but keeping my credit card information and charging it without my authorization is obviously fraud. I contacted ATT support multiple times. Eventually, someone from AT&T contacted me and confirmed that they have received the equipment and apologized, and refunded that amount to my credit card. However, a few days ago I noticed that there is a collection claim against me for that amount and AT&T has sold my account to a collection agency. And I noticed that they have charged my credit card again!

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T-Mobile Authorized Retailer
T-Mobile Authorized Retailer
T-Mobile Authorized Retailer

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AT&T Store - mobilephones - Updated October 2026

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