The service I received recently at this Verizon store was exceptional because of Tristen. I was…read moreunable to speak due to an injury and he patiently read notes I wrote during my appointment. I needed and successfully got a new phone and all the stuff with him assuring I understood options, costs, etc. Tristen was simply the best example of customer service I've seen in a long time. Thanks, Tristen!

The worst customer service I have ever experienced. They completely messed up my accounts and I had…read morespent many hours in their store all for nothing. Such a waste of my time. I now have to now spend a lot of my time on the phone with Verizon undoing all their mistakes. It has been the most frustrating experience ever. Such incompetence!

I went in about two weeks ago to get a new charging cable for my Iphone 6+. These things are…read morenotoriously feeble and poorly constructed. They did a great job of selling me on their replacement cord which lasted a grand total of 1.5 weeks. Went back to get a credit or a refund and they told me that I needed to go through the company that made the cord. Treated very poorly and with indifference by the young lady who was supposed to be helping me. It requires a $6.95 shipping and handling fee to get a new cord, so I figured "why bother" since it was a POS to begin with and went straight to Amazon™ where I got a braided stainless cord for more than half of what the POS cost me at this store, better guarantee, and better reviews. I'd love to shop local but no need when you get poor service and poor quality. Bottom line--buy online.

They were not even friendly from the start. I asked them what they could offer me compared to…read moreonline, and they tried to tell me that if i ordered online i would have worse service. How is that? They all run off of the same towers. The lady at the desk who has supposedly worked there for "18 years" had horrible customer service. The 3 employees and 1 trainee in their didn't even crack a smile once or tell me that they were sorry for the long wait. All they cared about was the fact that their computers were acting up, and actually 2 of them were in the back room the whole time. It was just an altogether bad experience and I ended up ordering online anyways, where it was easier, much more friendly, and received a free s5.

This is a Walmart location and not a T-Mobile location, while yes you can get T-Mobile phones and…read moreprepaid cards, your stuck to Walmart staff and they cannot handle any T-Mobile services.

I needed help with my cell phone and Caleb Miller expert tech was the Best & Most thoughtful help I…read morehave ever received in Montrose Colorado. I would highly recommend you try T mobile and his help.Thank you very much.!!!

this t mobile store customer service with Michael was the worst I have ever experienced. Apparently…read morehe does not want the business.! I was more than willing to pay the upgrade to the newest model.! He instead gave me a business card to get my phone repaired and was very hostile through it all. I deal with customers all the time and myself have never experienced such negativity in a sales environment. Even had the manager come talk to me and she wanted to make sure that I gave him positive ratings on the survey that would be sent out. She said he was one of her best. Well in my option she should have him take some training in customer service. I do not suggest this store at all!!

A horrible experience - really not worth a single star…read more How much is everything on your current phone worth? Your photos, contacts, files, and apps... literally everything. Well, after completely wiping my old phone BEFORE activating my new one, Verizon determined my property was only worth about ninety bucks. That's the retail value of the case and screen protector I was offered in exchange for their sales associate destroying my property. Everyone makes mistakes. But it takes integrety to make them right. Isn't that a basic rule of running a good business? If you'd prefer dealing with a competent, fair vendor, I advise shopping elsewhere. My experience here was wretched from start to finish.

Where to start…read more.. Lady (red hair, snotty) was highly put out that we were even there. We had questions, her answers made it apparent she thought we were stupid. She was snotty and informed us that she just wouldn't do something even within her power. Probably would've paid the upgrade fee and the $200 for a new iPhone, but definitely was NOT going to do it there and support them. Really wish when another clerk came out and asked someone in our party if they were being helped that I would have spun around and asked him to help us instead. UPDATE: Went home and hit the chat function. Surprise! They can do what I want right after the 31st. Amazing how this lady was so unwilling to help that she didn't bother to inform me of this.

This place is amazing they helped me switch all my info on my new phone that I purchased in the…read morestore also they have good deals on their rate plans and phones no contracts needed!

Great friendly service. Knowable employees who got me the phone I wanted and free HBO Max!!! And…read morethey offered home internet now I pay 1/2 of what I used to pay!!!

Went to this location for an iPhone upgrade and was helped out by Johnathon. He was very patient…read moreand helpful. Put a lot of effort into making sure I was happy and left a happy customer!

Do not go here. This is the worst cell phone exp. Not only does Victor and the caucasian male keep…read moreswiching off who is the manager. But after being charged many fees we were unaware of, they waited 3 weeks to report our return on the account. Having been told we have to conract corp now to remove this bill has taken over 6 hours.