One of the employees there, a man with glasses, a beard, and brown hair, has consistently been a piece of work in my experience. He's often behind the counter or on the floor. The last two times I have visited over several months, he has either talked down to me or been immensely rude. A few months ago, I had a large item I needed to set aside while continuing to shop. I asked the woman at the register what to do with it, and she specifically told me to place it behind the register desk. I did exactly what she instructed. When I went to pay, this male employee demanded to know why my item was behind the counter. I told him the other employee had told me to put it there. He got visibly angry, pointed at the "Employees Only" sign, and lectured me loudly about how I should "never" go behind the counter, despite the fact that an employee told me to. I explained that to him, and he still shook his head, pointed at me, and basically yelled that under NO circumstances should I have gone back there. There was a line behind me, and he embarrassed me enough that I avoided the store for months afterward. Today I finally went back with a friend. We saw a large rolled-up rug and asked if we could unroll it to check the condition. You would think we asked him to donate a kidney. He got irritated immediately and insisted the rug was "fine" and did not need to be unrolled. I asked again and he said it wasn't necessary. I told him it was. Given the condition of many items in that store, often worn, dirty, stained, or smelly, it was not unreasonable to check for damage or odors on an oversized rug. He eventually said he would ask in the back, disappeared for a few minutes, and when I followed up, he just shrugged at me. That was his response. Really? Are we five years old?? Fortunately, the women in the back gave us permission to unroll it as long as we rolled it back up afterward, which we readily agreed to. Honestly, after two separate visits months apart, I have come to the conclusion that this man is just consistently rude. If he is that unhappy, maybe customer service is not the right job for him. And if he is that easily angered, he should not be taking it out on customers who are just trying to shop politely. read more

This place makes me cringe, ive never been to a store where the manager talks to the employees is such a poor way verbally like red headed step children. Another issue I have us the sky high prices im sorry to say " beyond used stains outdated" ive thrifted clear cross the united states the store is clean and organized but the prices are rediculous for used so i just went and bought new. read more

Had two truckloads of donations today...a nice guy helped us unload and handed us a receipt. Swift and friendly service, we backed right into the donation area, unloaded and were on our way. Probably typical of other donation centers, but it sure was nice to drive in, back in and unload quickly and we were even greeted with a smile. This Montrose location was quite busy and and a tremendous amount of donations. So nice to see! read more

Store is good prices are high considering the price of new they put dollar store items out for more than a dollar the sheets are not usually labeled and furniture is too pricy another smelly thrift store they need to visit a good St. Vincent de Paul store where things are merchandise better. Furniture belongs in the back not front they need to think about how ALL STORES put their merchandise and NEVER put furniture in the front. Think of every department store you have ever been in. Put a bit of nice stuff in or near the windows don't make a labyrinth of furniture to walk through furniture should "lead" your eyes towards the back not block your view of what's behind it. read more

Spent 20 minutes in line and still had 6 customers in front of me. Other employees didn't even offer to help the cashier. Finally gave up and returned merchandise to floor. Staff not friendly. read more

I just moved to Montrose a few yrs ago and started shopping a the SA, I was in there a few days ago and I cannot believe how they try and get so much money for alot of junk. I have donated a lot of good and clean things to that store and I found on a shelf some of the good things that I have taken there and I looked at a fall plate that's not even glass and plastic and they wanted $16.99 for something that I got last yr at the dollar store for 1 dollar are they for real? also that store is such a mess dusty and dirty. It is a shame that they have people that don't know how to price items. There is a fellow there that yells welcome to SA. scares the hell out of most people I understand that maybe he has to say that but my god for him to yell that when a person is standing right there to pay for maybe some junk that we might be able to redo, and he seems not to be able to not say it soft instead of yelling. I have talked to a few people that feel the same way about that nasty store and we feel we would rather go to Delta store. Unhappy Shopper. read more

Under new management, reorganized, new pricing...I stopped going here for a long time, but now is the first second hand store I hit.!!! Great furniture pricing. read more

The S.A. in Montrose has stepped up its game for 2017! Better Prices, Friendly Staff, Great Sales! When I first moved here, I did not like the Salvation Army bc the prices were high and some of the staff were not that friendly, but now I love it! Fresh Blood has given this place new life! read more

One of the very very few thrift stores in town, so they are expensive for a "thrift store", you could add a bit to stuff and buy it new, especially the clothes. read more

There's a few consignment and thrift stores in town so compared to those I'd rate this more as a 3.5 but only because they are under new management and making an effort. A year or so ago this place was dreadful with disgruntled employees which you could feel the negativity as soon as you walked in, they also used to turn away donations. With the new faces, the place is better kept with a friendlier staff and they take donations out front and have help available if you need it. They have a decent turnaround of items so it's worth checking back especially for furniture. Their prices are mostly fair though some are definitely overpriced, but to make up for that they do have color tag % discounts on certain days to save. I hope they can stay the course and keep up on maintenance and cleanliness so that it doesn't slip back into the prior darkness. And for anyone making donations, please do your part and don't donate broken/stained/smelly things as it only creates more work for them. read more

As I was walking into the fitting rooms today one of the women turned the lights out. They close at 6, is was exactly 5:43, so 17 minutes left. I had two dresses to try on, 2 pairs of shoes and a few knick knacks for my house, and a wig. Another women looking through shirts (in the dark) asked if they were closing right then, and the women who turned out the lights on us replied "You still have 15 minutes", and she disappeared. So I asked another women at the cashier if she would turn the lights back on cause I was trying on a couple things. She said "we are closing right now"! And immediately turned back to her register. So I informed her that there was a basket full of stuff in the dressing room, and turned around and left without buying one thing. I originally thought the store was really put together quite well for a Salvation Army, seemed like a real neat store. But I will not be going back when I'm in the area! The level of unprofessionalism made me speechless! read more