Went into the store today to make a sichange to my bill. When I arrived I was fourth in the queue. There were four associates already helping four people. The line was moving at a reasonable rate, I was second in the queue after about 15 minutes. It was about that time that Papa John's delivered pizza to the store. One of the associates led the pizza delivery guy to the back and as each associate finished assisting their customers , they joined him in the back of the store. After this, I was in the store another 30 minutes and not another customer was helped during this time. While I was there the queue went from four names to 8 names and as the customers piled up, the associates remained in the back of the store. After over 45 minutes of being in the store, I finally walked out. I asked the guy who greeted us to remove my name off of the list, he apologized, said he was new to the store, he stated they did not have enough associates there and he did not understand why they were all in the back. We left, went to the store on Hwy 39N walked in and got help immediately. read more
