Store "opens" at 10am, Monday-Saturday. Sat outside waiting in the food court on Friday morning for…read morethem to open, ended up waiting more than 45 minutes, and even by 10:45, they still had not opened. I was not the only one waiting for them to open the store. I'll be taking my business elsewhere in the future.

I arrived at the location no guest were at the service desk, but the Key holder was behind the…read morecounter. I brought in an XB1 OB1TB, a PS4 SLIM B1TB, and a few games. Logan (Key Holder) didn't learn his name until I received my receipt. And he was not wearing his name tag where is apart of his uniform per company policy. So Logan started processing my return and started with the Xb1. In the middle of the process he completely stopped doing my return and began checking out other guest. With me being the only Black man in the store I had to say something. He had already checked the last guy out and was about to look into trading in some cards for him. When I interjected saying I was here first and he should have never stopped my transaction in the first place. Logan then asked the other customer if it was okay if he took care of me. I was in the store for over an hour. This type of behavior is highly unprofessional and seemingly racist. Based on this experience with Logan I do not recommend anyone to shop at this location.

Erin was amazing and very patient with my brother who is a new customer and needed help deciding on…read moregames. Definitely recommend coming here.

My favorite video store as a kid, which has since gone the way of the dinosaur. It had a secretive…read morefeel to it because you had to go down a set of steps to get inside. I grabbed many free posters from the free bin, so many that I may have been the reason they started charging a $1 per poster.