So I switched over to T-Mobile and I had to get my sim card put in. I also had to change my number…read moreover as well. There were many questions asked and much information to supply; however, everything was resolved. The guy, who had helped me, I thought came from Australia and he actually stated he was from North Carolina. Interesting. He sounded like that stork off Vlasic pickles. :D No, but all in all he was courteous and the other guy, on the shift, was also quick as well. He liked to stress that he had "10 years of experience at this place" and surely he could change a sim card.

Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

I needed help so I went to the store at 1915 Nicholasville Rd, only to find low enthusiasm for ones…read morejob, so I moved onto the store on Richmond Rd and received excellent help from German, who set up my new phone for me. He was very helpful and patient, as I know nothing about phones. He didn't try to sell me anything and there was no charge for the service. Don't waste your time and gas going to see a bunch of sleepers at 1915 Nicholasville Rd.

So, T-Mobile acquired Sprint. With this merger, Sprint customers were asked to convert phone…read moreservice to T-Mobile. Initially, I was going to do this online, but opted to do it in-person because there was a $10 delivery charge for the SIM card. This location used to be Sprint branded, but is now totally transformed to T-Mobile. The process of installing the SIM card seemed easy enough with the customer service representative offering upgrades, new services and products during the process. I am happy with my phones new multitasking abilities because that was not a service I'd experienced with Sprint. Hoping for a pleasant experience with T-Mobile as a service provider.

Amidst all of the Covid-19 scare, my phone decided to quit working. Being without a phone during…read morethis time is not acceptable for my position at work, so I had to get a new one. At a time when I was very hesitant to enter a retail store because I am considered high risk, Josh was very accommodating, providing me with great, quick service and hand sanitizer. I appreciate the efforts made to make me feel comfortable and safe within the store. Josh also provided me with a great deal! I would highly recommend this store to anyone shopping for a phone. The customer service is amazing!

Don't get Verizon. As of today Jan 1 2026 these people have no clue what they're doing. I got 2 new…read morephones before Christmas, & went to import 2 numbers. These people are billing me for a number that has never been used, & still billing me for the 2 new ones. On the phone over 2hrs just for them to hang up on me, & can't call back because it's now after hours since I've been on the phone with them forever. Screw yall Verizon, my kids will be going back to Straight Talk, never had a problem.

These guys are awesome! Everybody there is very friendly and helpful. They were fast and very…read morereasonable. As somebody who tries to get the most out of my phone, I have been to multiple phone repair places around town and this one by far has been the best. Highly recommend!

About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I had major issues using the online and telephone customer service for my new Cricket account. I…read moretook the phone to this store and Osama sat with me for over an hour while he helped me rectify the situation. He was patient with me and with customer service despite being given the same runaround that I was given. He helped me get everything straightened out at no extra charge. He also advised that the phone I had brought had issues, yet never once tried upselling me. This is the sort of customer service everyone wants but rarely receives. Definitely my go-to Cricket store from now on!