I've been going to this specific store for many years. Although the crew has changed many times,…read morethe customer service has always been consistently great! I recommend this store to anyone who wants a personal experience in support.

I was very impressed when Austin Leek greeted me when I first entered this store. I did not walk…read moreto him he instead walked to me and my family with a wonderful welcoming smile. He patiently listened to me in exactly what I wanted in my new cell phone as well as the questions I had regarding service plans. He then walked with me to look at cell phones in the store. Based on what I had told him he helped me in selecting my new phone as well as the best plan for my needs. Austin's customer service skills are excellent and he is very knowledgeable and was very caring to me and my family. I have told about my wonderful experience with Austin and the cleanliness of this store to my family and friends. I highly recommend this Metro by T-Mobile store. Thank you Austin!

This place is just as bad as the next phone place. All I'm trying to do is get my son's phone…read morefixed. There has been 3 different times they've told me my husband needed to add me as an authorized user and 3 times he's added me. Look I'm not trying to but a phone or add a line. Just get a phone repaired. They talk in circles about the whatifs. Can we focus on one thing at a time please. I was finally able to get them to look at the phone, after going home to get my husband. All it needed was for the charging port to get cleaned. Was that so freaking hard.

I hope this review is viewed by T-mobile management to help recognize Sprint employee, Alex. He…read morewent above and beyond my expectation, exhibited technical knowledge and showed his genuine willingness to help resolve a network issue. He called back just to follow up, even though we both knew the issue can only be resolved in store. Whoever reads this, please please acknowledge and applaud Alex (interaction number: I2191781033) for his technical expertise, loyalty and excellence in customer service! It is because of people like Alex that I am giving T-mobile one last try after the merge is complete.

Avoid this location if you can. Go to any other location or several carriers within yards. Or…read morebetter yet buy you phone and there are several great companies you get much better deals on monthly plans. I have been to this location twice and both visits are bad. If you like slow service as the employees spend too much time talking personal with customers. Conversations that have nothing to do with phones or service. That can't even work and socialize at the same time as eye contact is important. They are doing this right in front of you as you wait. This is the place for you. If want to stand there for 10 minutes as they wont recognize you. This is your place. If you want to watch people walk out for wait and frustration this is the place for you. I needed something pretty simple turns out. I bought a new phone from apple but didn't have a phone line yet, plus if you buy from apple you don't have to worry about jail breaking or waiting for a year or more to go buy before charging carriers... (This is big as I am SO lucky I can change carriers anytime and don't owe a tone of money on phone forcing you to stay). Apple stated T Mobile should be able to help do it. On top both devices are t mobile. Work cell and personal cell but two different iCloud's. I finally get an assistant to help me. Picture a man helping you sloppy dressed wearing a sport team jersey oversized baggy pants and a ball cap. I didn't realize he even worked there for thirty minutes. Proper attire if East LA. He stated unless it is the same iCloud you must use a desktop. I told him I did it before with other carriers in past. He stated that is the only way T-Mobile is trained and their guide shows. When I told him I didn't think it was correct the other rep didn't correct him but silence was concurrence. Apple Store in 30 minute drive. I went into their competitor next door and not only did they know how to do it they moved everything on the phone I wanted but did it in minutes. I am not sure if all locations in Jax are like this BUT stay away unless board any want to watch dysfunctional. The ones really to blame is store manager and District Manager. T-mobile for not ensure training is completed or updating manuals on the basics of phone transition. Visit was at 6:30pm 4/1/26

Popped into this store today at the Brooklyn Station on Riverside to inquire about possibly…read moreswitching cell phone providers. I was very well taken care of by a young lady named Victoria and I plan to return when I have everything together and I'm ready to switch. I was very happy with the customer service received. T-Mobile is very competitive with their pricing and currently have some great offers for new customers looking to start a line. They are merging with Sprint and have great coverage in Jacksonville with plenty of towers. Right now you can switch and get a FREE iPhone but I'm not sure if I will use this offer or not.... They also allow you to switch and keep your current phone and phone number. I will update this review in the future if I decide to switch. Thanks goes to Victoria for being very helpful and explaining everything to me in great detail.

I've had an excellent experience with Total Wireless. The activation process was quick and easy,…read moreand the service has been reliable with great coverage and fast data speeds. I really appreciate the affordable plans -- you get a lot of value for the price.

I've been a customer for over 5 years. I've "earned points" every month. And I still have yet to…read morehave enough points to redeem for anything. Then when I try to do their little extra things to earn points, it goes to an error screen and security blocks the page from loading. This has been going on for years. I'm so over this phone company. I'll be switching to Mint mobile. Don't waste you money on service from these people

My boyfriend went in to pay the bill with cash on Sunday March 9th. He paid the lady in the front…read moreand she gave him a receipt. He was on his way to the car in the parking lot and a man came running out stating he cant take his cash. After the transaction was done. He had to go back in, they voided his payment and gave him his money back. They didnt want to have to redo the deposit. THAT IS BAD BUSINESS. When we first started with Tmobile they have been charging us for "key trackers" we told them we dont need them. They charge us every month and we're not using them and never have. They state they cant take them off. STAY AWAY FROM T-MOBILE!!! THAT IS HORRIBLE CUSTOMER SERVICE. I WOULDNT GIVE EVEN ONE STAR BUT I HAVE TO. 6733 103RD ST #9 JACKSONVILLE FL. SOMEONE CAN LOOK UP WHO WAS WORKING THAT NIGHT. WE SHOULD BE COMPENSATED.

Told I was getting a promotion of 3 free sync up trackers with buying the T-Mobile home internet. I…read moredidn't care or want these trackers they just gave them to me and said T-Mobile is paying for it. I asked what the 5 dollars a month was and she said it's completely free. Come to find out there's a monthly charge on these "free" trackers I didn't even ask for. Feels unfair to sneak something like a monthly charge into a purchase without letting the buyer know. Not real sales when the buyer is not made aware or condoning a purchase. I felt forced into something and is not what should represent the T-Mobile company. Give me honesty and vulnerability and give me the option to choose if I want it. -5 stars for me. Every time you walk into one of these stores you have to ask 100 questions and you better watch your back or they might give you a subscription you can't afford and never asked for

I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

My phone was intermittently charging. I thought it needed a new charging port but it turned out to…read morebe just a little piece of plastic blocking the charging port. It was removed in 5 seconds. It was done efficiently and with a smile, and at no charge.

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.