Ok had a mishap with my work phone a few weeks back. Cracked screen. So today while working the…read morescreen bottom portion went white still able to function by using my personal phone.. sent a mass text through yelp and both stores replied yes the can do it and get done today. Of course I was like ok I'm on my way. Arrived around 12 - 1 pm. They texted me and said they was done around 3:30 omg. Yay halaylooya...finna go pick up send pic in few

Micah did a great job, I needed a screen repair and was under warranty. I did buy a screen…read moreprotector as well. Super satisfied!

Rude staff. I came in 2nd and she decided to pick the 3rd person who came in. That is extremely…read moredisrespectful. I did not appreciate that

Stay away from this store... they don't know what they are doing! I have had to make several return…read moretrips to get my bill corrected and to get my device working correctly. Walking into this store will be a bad mistake!!!

The service was fast and helpful.the person helping me was so nice he needs a raise.good locationread more

I just had my entire Verizon account overhauled to my benefit by an amazing representative at this…read morestore! Leslie was amazing! She reordered my account and recommended a new phone and saved me a ton of money monthly. She was personable, courteous and VERY KNOWLEDGEABLE. I have been a Verizon customer forever. I have not experienced a Verizon service representative more knowledgeable and helpful than Leslie. The store itself is clean, virus safe and easy to find. I had called earlier and actually spoke to a real live person working at the store location! He was terrific as well. I'm a total fan of this store to help me with all my cellular needs!

Always great and thorough service-i live out of town and always call back to Susan and she takes…read moreamazing care of all of my families' Verizon needs! Highly recommend their services!!!

I am a Verizon customer for 11 years. Went in this store Tuesday April 2nd @ 7pm for an issue with…read moremy phone. Two employees and a Samsung rep were in the store by themselves. No customers were there. I showed one of the women my Samsung phone , the notification for my email wasn't working. She looked at it for a min and asked me what kind of phone it was. She didn't know what she was doing and said I was in luck the Samsung rep was there. He looked at it for a min half interested, and then downloaded Samsung members app. He told me to call the agents on call and have them look into. This place will never get any of my business, even it I have to drive out of my way to go to another store. Sad customer service, both employees were more interested in surfing the internet on there desk computers and could care less about my issue. If I could give less than 1 star they would get less.

Have worked with this location for over 8 years and made many purchases. On this occasion, I…read morebrought another person in to upgrade their phone. An employee matter of factly told us she was in training while finishing up with the customer before us and to be patient with her--we had not said a word but had just walked through the door. It also came across that she was trying to impress the woman training her. Both employees appeared not to be tuned in to their customers which could be construed as belittling or disrespectful. This behavior was manifested by the amount of personal chatter with one another which took precedent over making customers feel appreciated/respected enough to spend time explaining new products to the level of their customer's understanding. Their volume was casual and audible through out the store. I don't need to know how much more time they needed to work, what their personal health issues were, who just texted them, etc.. When finally wrapping up with my guest, they didn't say thank you for making a purchase but rather my guest told them thank you for their help. It seems that both employees could benefit from training on how to handle themselves in a professional business environment.

We had a complicated issue which Mary worked through so professionally. It was really impressive!read more

The wait time is ridiculous. The service is very slow and it takes forever for them to recognize…read morethat you're in the building.

After being a Verizon customer for 25 years, today I will be looking for a new carrier, I purchased…read morea new phone on line and was picking it up on the store, never been at this location and I don't want to go back, we where greeted by Dylan and after we said we already bought a phone it was like he lost a commission so he didn't seem like he wanted to help any further, advised him we couldn't transfer our information over and he said for 29 dollars Verizon could do it but no guarantee everything come over, he said we where lucky for the 29 dollar fee because other companies are charging 100 dollars , not to mention we purchased an otter box that came with no screen protector but we could purchase that separately, we paid a 35 dollar charge to to activate the phone , I get it everyone is out to make money, some of these charges are really not fair, for all the money you are being charged how much more do you have to pay for someone to show they care, or that they want to keep your business, definitely lacking in customer service , there's a lot of competition now and verizon is doing nothing to keep customers