This honestly was the worst customer service experience I've had in over 25 years.
I came and had a screen protector installed on my phone. I asked the associate that I'll go ahead and buy an accessory just to have them put the screen protector on that I bought somewhere else to not waste his time. He Damaged the screen protector while putting it on. I wasn't upset I realized he was just trying to help me so I told him I'll go ahead and Buy two accessories but hopefully he could give me some type of a discount
Another associate came out Who was pretending to be the manager rudely told me with an attitude that they were doing a courtesy for us to install the protector, I then replied it's not a courtesy when I told your Sales Rep that I was going to buy accessories for installing the screen protector for me so she told me she could only give me a discount if I bought three accessories, at that point I realize they were just trying to get money off of me. The real Manager stepped in, was even more rude and extremely aggressive .......How do I know this is the pretend manager because I am the brand Manager
At the retail location next to theirs . I am witness EVERYDAY that the store manager spends more time outside of the store on her phone than she does inside of the store and now I am also witness that when there is any kind of customer escalation, she will have one of her reps pretend to be the manager. I am sure this is the reason this location changes managers every six months. I would appreciate the district manager give me a call (786) 449-8380 The real district manager, not a pretend one so he can understand that if their neighbors are being treated like this, I feel sorry for people that walk in there for the first time. I'm only expecting a call as a courtesy, of course.
Oh The original associate that was trying to help me, was excellent by the way. read more