I was there on Friday and was helped by Rob. He was extremely helpful and knowledgeable. I got the new iPhone and needed international service due to an upcoming trip. He helped me and I was in and out fairly fast. Thanks again, Rob! read more

4 employees but only 3 can hand me my phone that I already paid for, except those three are slower than molasses, I'm watching an older gentleman single finger type a phone number in 4 different times in 5 minutes... I already paid for the phone and only need to show my ID but the manager can't do that? Excuse tf out of me? read more

COMPLETE SCAM ARTIST AND TERRIBLE SERVICE. They just completely lie to get the sale. I traded in phones last year because there promotion said you would get two new phones and two new watches for switching. They said it wasn't a term contract and that I could switch back or cancel at any time. I'm on the road every day for work and tired of not getting service ANYWHERE so I decided to switch. Now they are making me pay over $2,000 for my "free" phones and watches. read more

Great location right off the highway. The workers are knowledgable and quick to help with any technical question or purchase. There are comfy sofas in front of some TVs if there is a wait (don't forget to put your name in). read more

AT&T Store - Mobile Phones Near Me - Highland Heights, Kentucky

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Do not trust the sales reps in this store! They lie and promise you one thing and do not uphold their promises. They sold phone with a BOGO offer & said we could get the other phone within 14 days. When i go back to get the other phone within the 14 day period, they said they were no longer offering that promotion and would not honor their promise. How convenient a manager was not available either. That store will NEVER have my business again! read more

This store has completely incompetent sales people. I have had to stop in 4 times in the last 2 months because they have yet to get my upgraded plan right!! I mean good lord, I am wanting to upgrade my plan and get them sales, but they just can't get it right!!! They actually told me to call the 1-800 number to fix the mistake they made. If you look up the word incompetent in the dictionary they should have a picture of this store displayed. read more

If you're doing anything regarding an iPhone, DO NOT GO HERE. It's like working with scummy used car salesmen. Though with the way my interaction went, I wouldn't go there for anything. I'll try to sum it up. We had been there a week prior and asked if we could go thru them instead of the Apple store to get a new iPhone and if it would be the same, as it's still both AT&T. They said yes. So we showed up, and the first thing they said was, "So you'll be using our Next plan." As a statement. To which I said, "Excuse me?" They repeated it. I asked them to clarify and they just said, "Our Next plan." I assume this tactic is used because most people would just say, :yes," to get on with the transaction. Then they brought out what was needed to get me this new phone. They told me it would be an extra $20 a month for a "new phone charge" over thirty months so that I would pay it off the device price which was over $600, PLUS all of these other strange extra monthly fees like a "new line" charge and monthly taxes. This is where I started to get hesitant, as with a contract or contract renewal, the price of the phone I was getting should only be around $99. When I pointed this out, they told me I was wrong and that it was never the case with iPhones, despite the fact that I've done it multiple times. When I said that usually I would go to the Apple store, pay the contract price and go about my life with absolutely no changes to my billing, TWO MORE employees came up all to convince me I was wrong. So I was there with three employees, who were ignoring all other customers just to do this, telling me that I needed to sign this contact and pay them what would end up being over $800 over two years, IN ADDITION to what I was already paying with my phone bill so that I could get this new phone. Oh and that it was all a great deal. Right.. I told them thanks for their time, walked out, and went to the Apple store. I told them I needed a new phone. They took me over to them and asked me which one I liked. I picked one. They said, "Great, what's your phone number?" Gave it to them. Paid $99. Walked out. Done. No changes to my phone bill. Nothing. If I would have went thru this store and trusted their employees, I would have spent over $700 more over two years. All because they swear to you that it's the only way and that you have to. Don't fall for it. I don't have experience working with them with any other phones or processes, but after being treated like an idiot to make me sign something that would legally bind me to paying them so much more than I would have to, I have to say it's a really scummy practice and wouldn't trust them or go thru them unless I absolutely had to. read more

Do not go to this store unless you want horrible customer service. My husband and I just walked in to upgrade our phones. Four workers were with customers. However, nobody greeted us or said take a look around we will be with you shortly or even acknowledged us. After five minutes we left and again as we walked out the door nobody said anything. We will go to the Newport location from now on. read more