Lewis helped me in August with my iPhone! He was very helpful and even suggested that I take…read moreadvantage of some upgrades! I decided not to but rest assured I would have bought from him!

This is the VERY WORST Verizon store I have ever encountered. I have had to use this store on a few…read moreoccasions because of the close proximity to my home, but each time I have to plan on spending at least two hours there because they do not have enough staff working, they are too slow in completing the tasks, or they just will not provide you with service. I recently went into their store to buy one item for my phone and could not get anyone to sell me the item. The manager was at the register and she just walked to the back and never came back. Another staff member entered the store, went to the back, and he never came back. One sales representative was inside helping a family, but he never bothered to go to the back of the store and mention that customers were waiting in the store for service. One man and his son finally left out of frustration. When I asked to speak to the manager, she would not come out from the back of the store. I asked to see her twice, and she refused to come speak to me, sending a message to by the staff member that she was conducting inventory. I then asked if she would just write down the name of her supervisor and his/her telephone number on a piece of paper, but I received no response. Finally, after several minutes, the staff member who was in the back returned and spoke very aggressively to me stating he did not have to give me his manager's name who was in the back and that her completing inventory took priority over customers. He told me that their store's google reviews were such that I could complain all I wanted as it didn't matter. He would not give me any information about a supervisor or store manager and told me to call customer service. He was extremely rude and could care less about customer service. The manager just hid in the back of the store.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

Ended up in here by chance & really pleased! The Mrs Rufus called Yours Truly up because she was…read morein a bind and her Chi got sideswiped by technology. Long pilgrimage short, she uses an iPhone4 to swipe credit cards for her business. The swiper is not like others that plug into any device. It is fit to a specific device (an iPhone 4 in this case). As we are forever tied together in matrimonial bliss, my Chi got tangled up in this Four Alarm Conundrum. Herein lies the rub ... the old iPhone is used via WiFi. It's technically no longer a phone. It is used merely to submit credit card & debit card transactions. So, now we have a device that is totally worthless but it has to be replaced with an iPhone 4. And no stinkin way am I payin full retail for a glorified iPod Touch. Of course the device dying and Mrs R. not being able to run charges is all my stinkin' fault! I mean, NATURALLY!! I'm never there, haven't touched the thing & you guessed it ... my fault. Ah, the joys of matrimony. As usual, I digress. Post ear gnawing and subsequent blood pressure hike, my Chi is toes up in the ditch. So, I think to myself, "Rufus, what the Fried Samosas are you gonna do to get this situation resolved, bring Mrs R. to bay and reclaim your Chi?" This is when I remembered this cell phone exchange business had opened on Bearden Hill. It's a nice, clean place between Soccer Taco and Pendergrass Shoe Repair. I was warmly welcomed by a nice man by the name of Ryan. I explained my situation to Ryan. He completely understood my situation and was able to help me find an affordable replacement. He was extremely knowledgeable (which is great b/c I'm tech deficient). I never felt like the idiot I am. They seem to have a wide selection of phones and smart devices. They buy, sell and trade the devices. I would encourage any & all to stop in if you need this service. As a side note, I was very impressed with something that happened when I was in the store waiting for my device to charge. A man came in wanting to sell his smart tablet. He had pulled up to the store with 2 other people in a dirty ass $300 jalopy that was on its last leg. It was quite apparent that they were all 3 hard up for cash. Ryan treated this man with the respect he was due. He was extremely polite and informed the man that his particular tablet was not in high demand (thus not worth a whole lot wholesale). He was very sympathetic to the man's situation. You could tell that the man appreciated Ryan's honesty and professionalism. Anyway, it was good to see people being treated well no matter their station in life.

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

Nadir fixed my phone in 5 minutes-cracked camera lens and screen protector no wait…read more I'm going into my closet and digging out my other phones and bringing it to him!

Excellent customer service. Got my iPhone display fixed in under 20 minutes at a very affordable…read moreprice. Highly recommend!

Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

Dakota was my sales rep and he was A 1 went well beyond the call of duty. Stayed in touch…read morecalling me to let me know status of my pre order and was great setting it up and he had it all there with screen saver and cover!! We need more Dakota out there in the work force these days thank you Verizon for adding Fakots to your team here in Blairsville Ga

if I could give this a store, zero stars, I would. Terrible customer service. I made an appointment…read moreonline for 1130 and I drove a half hour to get there. I was 10 minutes early, opened the door, stepped in and was flatly told by a young woman sitting with a customer, "It'll be an hour and a half". nothing else, no explanation, no professional delivery, nothing more than that. I told her I had an appointment for 1130 and she just rolled her eyes and kind of shrugged her shoulders and that was enough for me, I was out. I would not recommend the store to anybody. They should have been professional enough to call me as I had left my name and phone number in the reservation block and the reason for coming in. they easily could've called and told me they couldn't accommodate me at that time then and given me a time to come in. I would never do business with them. Stay far away!

In town on vacation, dropped phone and broke the screen. Found store on Yelp and they quickly…read morefixed the phone. Very friendly service!

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

Phoenix and Shannon were amazing help! I had a complicated problem and they found a workable…read moresolution. will definitely be back!

Loved the new manager she was so helpful. No wait and extremely knowledgeable. Phoenix was also…read moreamazing in helping me with transferring phones. This will be my go-to store!

CellAXS located inside of Lenox Mall, near the food court. CellAXS is a phone repair company, that…read moreoffers great service when it comes to cellphone repairs for broken or cracked screens, Camera replacement, button repair & charger port replacement. I needed assistance right away. My Samsung Galaxy Tablet, went dead and wouldn't power up, due to my charging port on my tablet stopped working. Ms. Sammy over at CellAXS, tried cleaning debris out of the charger port, however it didn't help. Sammy had to replace my charging port on my Samsung Galaxy tablet. It took Sammy one day, to repair. I'm so glad, I didn't have to go purchase another Tablet. Kudos to CellAXS (Sammy) for great customer service & quality work. CellAXS has a neat & clean area making their products easy for viewing. Sammy, answered all my questions before I left my device with her & upon picking my device up, Sammy made sure to show me that my Tablet was fully charged. I paid, $65 this included a free diagnostic. You can purchase iphone cases with nice designs & power chargers. They work on Iphones, Androids, Samsung devices & Tablets. Go check out, CellAXS Lenox Mall asked for Sammy. Free mall parking, Valet for a fee. Hope this helps as CellAXS did for me.

The salesperson applied a screen protector to my daughter's phone, told her she needed it even…read morethough she already had one, then charged her $28. He was rude and called her a liar when I asked for a refund. He gave me the runaround for 20 minutes. Tried to refund me $10 instead of the $28 he charged. Stay away from this store!