Needed an upgrade to mine and my daughter's iPhones that had been sharing the same Apple ID since she was in 2nd grade. Doing that allowed me to see all her calls and messages but also allowed her to see mine as well and allowed her to respond to them. She is now an older teenager and we both no longer wanted to share the ID but she didn't want to lose her photos. We ordered phones through the store and Chris was a tremendous help in fixing this issue when the phones came in. In the past upgrades we had tried separating them by giving her a new Apple ID, Chris wasn't there then, and we ended up sharing my ID again because the pictures disappeared. That person at the time did not have the time nor willingness to help us through it. Although time consuming, a little more than 2 hours, Chris patiently helped us with this issue and we are happy with our new phones! We were able to trade in our old phones, erased, to get discounts on our phone bill without any hesitation. It has been worth every dollar going to this store because Chris was there to help us every step of the way. read more

AT&T Store - Mobile Phones Near Me - Hazel Green, Alabama

What a pleasant experience at the Hazel Green location! Chris was so helpful and polite and personable. This will definitely be my store of choice for my next upgrade. read more

The agent was Polite and well mannered catered to my needs I go they are each month to pay never have a problem

If I could give them ZERO stars I would. Nothing and I mean nothing was correct in the information that was given to myself and my husband. We have NEVER had the same bill any month. Every month we would go up to the store to be told what to pay for our bill and have to dispute different charges. Then three months later we were about $100 over because they had the wrong amount every month. The monthly service plan amounts were wrong, they weren't crediting the B1G1 deals on the bill, and we were told we could switch carriers after our phones were paid for. WRONG! You are locked into a two year plan regardless. The worst service by the way! The phones don't work in stores. Even on the parkway in front of the school they have no service. And the people working there, including the manager, have not a clue what is going on. This is an "authorized att retailer" NOT and AT&T store! Be AWARE!! You have been warned! read more